08-15-2016 03:50 PM
4,818 ... 45678 ...
tools
  1. yogosans14's Avatar
    Im upset that T mobile screwed up my account and switched me over to Jump! regular not JoD which I used to have

    Is there anyway I can get it back so I can order the new note 7 without having to pay 50% of the phone off?
    08-03-2016 12:34 AM
  2. anon(52425)'s Avatar
    Why am I getting a "file PHP claim" in order to use jump? Trying to upgrade and I'm getting his message. Grrrr.
    08-03-2016 12:40 AM
  3. WatermelonSlim's Avatar
    So is it a buy one get one free like the S7 and S7E had (and AT&T has for the Note 7) or is it just a free watch or storage card?
    08-03-2016 12:45 AM
  4. damule6666's Avatar
    I contacted tmobile and they stated if you are on Jump on demand program there will be no upfront cost!

    Posted via the Android Central App
    I'm on jump on demand, I just ordered and there is in fact a $69.00 upfront fee to pay. And I'm jumping from a 128 gig iPhone 6s plus.
    08-03-2016 12:48 AM
  5. bhatech's Avatar
    So is it a buy one get one free like the S7 and S7E had (and AT&T has for the Note 7) or is it just a free watch or storage card?
    No BOGO as of now.
    08-03-2016 12:50 AM
  6. anon(52425)'s Avatar
    Never mind. I figured it out. I was clicking YES on the questions before you submit your order. For water damage I was saying yes. Oops. All good now. Delivery shows 8/18-8/19.
    08-03-2016 12:51 AM
  7. anon(52425)'s Avatar
    With that said. Where is the option to select for the free gift??
    08-03-2016 12:52 AM
  8. damule6666's Avatar
    Having just gotten off the phone from ordering my black onyx N7, I can confirm that there is a $69.00 upfront down payment.. I was surprised as the only time I have encountered this was when going to a larger memory phone. But I'm coming to the N7 from a 128 gig iPhone 6s plus.. But what can you do? I ponied up and my phone is ordered..
    08-03-2016 12:52 AM
  9. damule6666's Avatar
    With that said. Where is the option to select for the free gift??
    The rep on the phone said that information will be in the email, and it will direct you to the Samsung page, as they are the ones making the offer. Said if you were going to the actual store they are sent supplies of the freebies.
    08-03-2016 12:57 AM
  10. damule6666's Avatar
    I don't think that is correct. I'm working with Care via Twitter DM right now to order on JoD. I'll let you know how it goes.

    Also, with JoD , you don't pay sales tax up front. It's paid monthly on your bill.
    I just ordered mine (JOD) And all it set me back was $70.00. Call back and talk to someone else.
    08-03-2016 01:00 AM
  11. anon(782252)'s Avatar
    Im upset that T mobile screwed up my account and switched me over to Jump! regular not JoD which I used to have

    Is there anyway I can get it back so I can order the new note 7 without having to pay 50% of the phone off?
    Try talking to Care on Twitter DM, they seem to be the most helpful. I'd rather DM with them than talk to someone on the phone any day.
    08-03-2016 01:05 AM
  12. Victor Hernandez Jr's Avatar
    Was having a problem with T-Mobile website I kept getting a bunch of errors so I called customer service and I was in and out in 10 minutes I ordered the Onyx Black the coral blue was really nice but I would get sick of it in a few weeks LOL. Hopefully we get the phone before release date
    08-03-2016 01:14 AM
  13. slopokdave's Avatar
    Got mine to go through but I think somethings screwed up... Got an email saying they accepted my offer to trade in my iPhone. It's not a trade it is a JUMP. And the value listed is only half of what is owed. Will call tomorrow and get it sorted out. Rawer.
    08-03-2016 01:25 AM
  14. Victor Hernandez Jr's Avatar
    Got mine to go through but I think somethings screwed up... Got an email saying they accepted my offer to trade in my iPhone. It's not a trade it is a JUMP. And the value listed is only half of what is owed. Will call tomorrow and get it sorted out. Rawer.
    Hopefully they settle that out for you cuz usually once you do that you eip and you signed everything it's nearly impossible to cancel an order
    08-03-2016 01:31 AM
  15. anon(52425)'s Avatar
    08-03-2016 04:17 AM
  16. lyingfromyou's Avatar
    I'm "Jumping" from my S7 Edge on launch day!

    I should've never Jumped my Note 5.
    08-03-2016 04:38 AM
  17. anon(52425)'s Avatar
    Got mine to go through but I think somethings screwed up... Got an email saying they accepted my offer to trade in my iPhone. It's not a trade it is a JUMP. And the value listed is only half of what is owed. Will call tomorrow and get it sorted out. Rawer.
    I think it's been done correctly. This is what I got in regards to my jump utilization in the confirmation email...

    "Thanks for taking the first step in trading in your device for your JUMP!® redemption! You have accepted the quote of XXX..."
    08-03-2016 05:17 AM
  18. Victor Hernandez Jr's Avatar
    I'm "Jumping" from my S7 Edge on launch day!

    I should've never Jumped my Note 5.

    Crazy! Love My s7 edge. Battery life on the note 5 was bad! I didn't regret the upgrade not once
    08-03-2016 06:19 AM
  19. besweeet's Avatar
    Everyone who ordered over the phone (or later today, in store): Check your account order page to see if you were charged a hidden $20 "total assisted services" fee:


    I had no idea about this fee, and was basically forced to go through a payment channel that charged this fee. See my rant here about it: https://www.reddit.com/r/tmobile/com...otal_assisted/
    08-03-2016 06:35 AM
  20. Almeuit's Avatar
    Everyone who ordered over the phone (or later today, in store): Check your account order page to see if you were charged a hidden $20 "total assisted services" fee:
    http://i.imgur.com/mAbUril.png

    I had no idea about this fee, and was basically forced to go through a payment channel that charged this fee. See my rant here about it: https://www.reddit.com/r/tmobile/com...otal_assisted/
    A lot of things over the phone with T-Mobile have these random fees. Usually if you complain they will take it off. That is why I do it online if I can.
    EMGSM likes this.
    08-03-2016 06:42 AM
  21. besweeet's Avatar
    A lot of things over the phone with T-Mobile have these random fees. Usually if you complain they will take it off. That is why I do it online if I can.
    They're telling me (via Twitter DM) that this fee applies even if you upgrade in store. I certainly would've done it online if I was given the option:


    So I was forced into it. Going to do everything I can to get this fee removed.
    08-03-2016 06:44 AM
  22. Almeuit's Avatar
    They're telling me (via Twitter DM) that this fee applies even if you upgrade in store. I certainly would've done it online if I was given the option:
    http://i.imgur.com/9JPnJ9X.png

    So I was forced into it. Going to do everything I can to get this fee removed.
    For online I had to open Chrome incognito in order to see the Note 7. Stupid cache .
    08-03-2016 06:45 AM
  23. anon(52425)'s Avatar
    They're telling me (via Twitter DM) that this fee applies even if you upgrade in store. I certainly would've done it online if I was given the option:
    http://i.imgur.com/9JPnJ9X.png

    So I was forced into it. Going to do everything I can to get this fee removed.
    Checked my bill. I do not have that.
    08-03-2016 06:47 AM
  24. mikef91's Avatar
    I ended up going through Twitter and getting the order completed. They were able to just bill the full device amount to my monthly bill. Also, thankfully the shipping date changed from 08/26-08/30 back to 08/18-08/19. I hope they get these out early like they did the S7 edge.
    08-03-2016 06:56 AM
  25. spridell's Avatar
    I think it's been done correctly. This is what I got in regards to my jump utilization in the confirmation email...

    "Thanks for taking the first step in trading in your device for your JUMP!® redemption! You have accepted the quote of XXX..."
    I got the same email. It does look like a trade in offer instead of JUMP. But if you go to your order status u will see under "RMA STATUS" it starts off with JMP and then a number.
    08-03-2016 06:59 AM
4,818 ... 45678 ...

Similar Threads

  1. So About These Carrier Specific Pre-Order Gifts...
    By PlaybookFanatic in forum Samsung Galaxy Note 7
    Replies: 14
    Last Post: 08-02-2016, 03:21 PM
  2. Why can't i synch outlook via office 365 with my galaxy S6?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 08-02-2016, 02:11 PM
  3. Replies: 0
    Last Post: 08-02-2016, 02:02 PM
  4. Galaxy Note 7 Hands-On
    By Ry in forum Samsung Galaxy Note 7
    Replies: 8
    Last Post: 08-02-2016, 01:26 PM
  5. Replies: 0
    Last Post: 08-02-2016, 12:56 PM
LINK TO POST COPIED TO CLIPBOARD