Some Trade-in issues...

[kbboykin]

Update: Just got off the phone with Samsung and they had agreed to accept the trade-in and I will not be charged back for the trade-in. It is ridiculous that I should have had to do this in the first place. I don't think I'll be doing any more pre-orders. I get bombarded daily with emails to buy the Flip phone, NOT!!

 

[swebb]

This is a recurring issue with Sammy. Obviously trying to reject as many trade-ins as they can. As mentioned above, Swappa is an excellent option to get the most value for your old device, but if Sammy is offering trade-in values that are too good to refuse, be prepared in case yours gets rejected. Document everything with photos and be ready to spend time on the phone if they reject yours.

 

[jlangner]

Fedex lost mine...at least they scanned in when I dropped but no scans after. Samsung chat cleared for me and sent email, since not my issue and was Fedex, so all good.

 

[jlangner]

This is a recurring issue with Sammy. Obviously trying to reject as many trade-ins as they can. As mentioned above, Swappa is an excellent option to get the most value for your old device, but if Sammy is offering trade-in values that are too good to refuse, be prepared in case yours gets rejected. Document everything with photos and be ready to spend time on the phone if they reject yours.

Yeah, never, ever put in drop box. If mine had been in a drop box I would have been screwed. As you said as well, take pics. Even Samsung said somewhere to take pics of trade in.

 

[fuzzylumpkin]

Samsung are definitely incompetent, but it also sounds like some people are selecting "connect to new phone" instead of factory reset...

 

[Rose4uKY]

OMG I just got in an email saying I sent in the wrong device and they sent me pictures of what they received and it's not my watch I am so mad. Do I call or do a chat? I am livid! I have pictures and everything and it shows resetting and it shows both watches next to each other with the names on the screen. This is crazy!

 

[mustang7757]

OMG I just got in an email saying I sent in the wrong device and they sent me pictures of what they received and it's not my watch I am so mad. Do I call or do a chat? I am livid! I have pictures and everything and it shows resetting and it shows both watches next to each other with the names on the screen. This is crazy!

Good thing you took pictures , hopefully gets resolved soon .

 

[Rose4uKY]

Good thing you took pictures , hopefully gets resolved soon .

I just logged in to my husbands Gmail account he's asleep his went through for $185. I am on the phone now holding for a supervisor and am not being real nice. I know people here said do a chat maybe that would of been better. I can't believe they are doing this to people.

 

[mustang7757]

I just logged in to my husbands Gmail account he's asleep his went through for $185. I am on the phone now holding for a supervisor and am not being real nice. I know people here said do a chat maybe that would of been better. I can't believe they are doing this to people.

Hopefully its just a mix up on their end

 

[Rose4uKY]

Hopefully its just a mix up on their end

Yeah we'll see but others here said they are doing to to them also.

 

[mustang7757]

Yeah we'll see but others here said they are doing to to them also.

I know ive heard stories from past

 

[Rose4uKY]

I know ive heard stories from past

I'm on hold on the phone and with a chat person. Crazy!

 

[mustang7757]

I'm on hold on the phone and with a chat person. Crazy!

Let us know the outcome

 

[Rose4uKY]

Let us know the outcome

Chat and phone person said I will not get charged but didn't ask for my pictures to be sent in or anything cause they know they were wrong. I took a screen shot of my chat and the phone lady said she is emailing me with a ticket number. And it will take 24 to 72 hours I need to check my credit card statement.

 

[mustang7757]

Chat and phone person said I will not get charged but didn't ask for my pictures to be sent in or anything cause they know they were wrong. I took a screen shot of my chat and the phone lady said she is emailing me with a ticket number. And it will take 24 to 72 hours I need to check my credit card statement.

Ok good just document everything

 

[Rose4uKY]

Ok good just document everything

I did I screen shot of my chat and just got this email We are happy to inform you that there will not be any chargeback related to your trade-in order #so and so . No further action is needed at this point.

Thank you for participating in the Samsung Trade-in program. I mean how crazy is it and to not say well send me your pictures it's like they know they are screwing people.

And you know one picture they sent back you could tell it said Samsung Galaxy Watch on the back now the one I took of the back wasn't that clear so I don't know if mine actually said A2 on it or not. But the one they sent me of the front of the watch was horrible and nothing like what I took a picture of and did look different.

 

[mustang7757]

I did I screen shot of my chat and just got this email We are happy to inform you that there will not be any chargeback related to your trade-in order #so and so . No further action is needed at this point.

Thank you for participating in the Samsung Trade-in program. I mean how crazy is it and to not say well send me your pictures it's like they know they are screwing people.

Good you got the email , so you should be good now .

 

[Rose4uKY]

Good you got the email , so you should be good now .

Someone from Samsung was just calling me he said he was doing a follow up and I said oh I was told I was being taken care of and he said ok and I thanked him for calling.

 

[mustang7757]

Someone from Samsung was just calling me he said he was doing a follow up and I said oh I was told I was being taken care of and he said ok and I thanked him for calling.

Thats good they followed up

 

[swebb]

Samsung are definitely incompetent, but it also sounds like some people are selecting "connect to new phone" instead of factory reset...

Ahh yes. Two very different things that may not be clear to everyone.