Are the people who work for HTC USA brain dead?

[Almeuit]

Who else would update the unlocked devices purchased directly from HTC? Being that past, smaller updates were released directly from HTC and that fact that it has no carrier software or apps, it's clearly not the carriers. So who do else do you think could be releasing this update?

Did you read the thread? People are saying the carrier.

Sent from my T-Mobile HTC One using AC Forums.

 

[gollum18]

Just to clear things up for those who are confused. In the us, unless you own a nexus (non CDMA) or GPE device, both your updates and sim unlock come from your carrier.

The manufacturer has no control over sim unlocking or locking. All they can do is lock the software (like the boot loader).

Updates are sent from the manufacturer to the carrier, then the carrier makes changes and does some testing and hopefully pushes the update for the device.

Once again in the us, updates come from the carrier, not the manufacturer. And only the carrier can sim unlock the device per us law.

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[EverNap]

You might also wanna mention that thus is the same for Dev editions (maybe?)

 

[benhmadison]

Again a very interesting thread. I still wonder how much the LTE affects the update times due to the GPE devices (which have LTE) already getting 4.3 a week after it was released for the Nexus line. Jerry was there ever a final clarification on whether the 4.3 update for the GPE devices came from the manufacturers, or from Google directly?

 

[gollum18]

You might also wanna mention that thus is the same for Dev editions (maybe?)

Sorry I forgot about them.

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[el3ctronics]

Again a very interesting thread. I still wonder how much the LTE affects the update times due to the GPE devices (which have LTE) already getting 4.3 a week after it was released for the Nexus line. Jerry was there ever a final clarification on whether the 4.3 update for the GPE devices came from the manufacturers, or from Google directly?

Based on this fact alone (that GPe with LTE already received 4.3), it doesn't make any sense that AT&T or any other carrier would be releasing the update for the Dev Edition and unlocked devices.

 

[benhmadison]

Based on this fact alone (that GPe with LTE already received 4.3), it doesn't make any sense that AT&T or any other carrier would be releasing the update for the Dev Edition and unlocked devices.

I was thinking the same thing. However there are people on this thread that know much more than I do about the behind the scene requirements for updates to roll out.

 

[JHBThree]

I don't understand why they would go directly to 4.3 in the USA while they upgraded the rest of the world to 4.2.2. It doesn't make sense to me.

Because 4.3 included no substantial changes, so they might as well just wait a little bit longer instead of having to do two updates in a short period.

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[ajua]

The below is HTC's response to my query regarding an update for my unlocked One purchased directly from HTC:

"Thanks for contacting HTC Technical Support Center in regards to the Android 4.2.2 update.

"Phillip; as much as I would like to give you a different answer, Jonathan provided you the actual official position of HTC regarding software updates: HTC no longer announces dates for release of software due to the nature of the software development process. At any point in the software development cycle a situation may be encountered that requires anything from some minor additional rework, to complete rewrites of the software base. Only after the final acceptance testing has been successfully completed will HTC release software.

"We work hand in hand with the carriers to make sure everything works fine. Regarding the update for the unlocked not branded version of the phone, the update will be rolled by the carrier the phone is running on. Until it is released by the carriers, I advise you to stay tuned for further news as to when is it going to be available for you."

Couldn't be any clearer -- or any more contrary to my understanding when I purchased this phone.

I don't think the carriers are releasing it. Maybe that HTC employee shifted the blame to the carriers. I think it won't work like this because the unlocked devices and international versions are that, international, carrier independent phones. I bought the US unlocked model and I live in Mexico. The phone is not available on this country yet.

If what that rep is saying is true, people wouldn't be able to update as long as their current carrier sells the phone and has tested the updates. I believe it's either ignorance on his part or just a response to shift the heat to the carriers, which in many cases they are at fault when testing/releasing updates on their subsidized phones.

I just hope to get 4.2.2 to do away with the option bar in some apps and the camera improvements. If the update is not released at the end of this month, I will change my CID and other stuff to get it. I can wait, but it's been a reasonable time now and the update is nowhere to be seen yet.

 

[JHBThree]

I don't think the carriers are releasing it. Maybe that HTC employee shifted the blame to the carriers. I think it won't work like this because the unlocked devices and international versions are that, international, carrier independent phones. I bought the US unlocked model and I live in Mexico. The phone is not available on this country yet.

If what that rep is saying is true, people wouldn't be able to update as long as their current carrier sells the phone and has tested the updates. I believe it's either ignorance on his part or just a response to shift the heat to the carriers, which in many cases they are at fault when testing/releasing updates on their subsidized phones.

I just hope to get 4.2.2 to do away with the option bar in some apps and the camera improvements. If the update is not released at the end of this month, I will change my CID and other stuff to get it. I can wait, but it's been a reasonable time now and the update is nowhere to be seen yet.

The carriers have to approve it, even if its unlocked.

 

[rizzman]

To me what is a kick in the EDITED BY MODERATOR is the fact that the mini, a less specd budget one will have 4.2 out of the gate while their flagship usa phone sits on 4.1. Or the fact the the s2, a two year old phone, has just gotten updated to the same os version this new flagship phone is on. That to me is enough to think about dumping HTC all together. And I thought Samsung was bad supporting their phones. They have been on a mad man hot streaking updating and announcing updates to new and "old" phones. Maybe that is the way to go. I don't know.

Posted via Android Central App

 

[Almeuit]

To me what is a kick in the EDITED BY MODERATOR is the fact that the mini, a less specd budget one will have 4.2 out of the gate while their flagship usa phone sits on 4.1. Or the fact the the s2, a two year old phone, has just gotten updated to the same os version this new flagship phone is on. That to me is enough to think about dumping HTC all together. And I thought Samsung was bad supporting their phones. They have been on a mad man hot streaking updating and announcing updates to new and "old" phones. Maybe that is the way to go. I don't know.

Posted via Android Central App

What features are you missing that bad? Any you can name or you just want the higher version number? Just curious.

Sent from my T-Mobile HTC One using AC Forums.

 

[rizzman]

What features are you missing that bad? Any you can name or you just want the higher version number? Just curious.

Sent from my T-Mobile HTC One using AC Forums.

The big ones are getting rid of the black option bar on the legacy apps as well as configuring the home and back buttons to be able to do the swipe up for Google now. As small as that might sound, those two things make a difference to me.

 

[lesir]

BYE BYE!!!

 

[lesir]

I feel your frustration, even though I don't have the HTC One. I was frustrated that the HTC One GPE didn't have Google Wallet, a choice made by HTC. I think that the One is a good device; it would be a great device if it weren't made by HTC.

Unfortunately, until we hit them in their pockets, HTC won't get better. I would think that their pockets would be drained by now, though.

i'll give you $25.00 for your HTC ONE!

 

[Almeuit]

The big ones are getting rid of the black option bar on the legacy apps as well as configuring the home and back buttons to be able to do the swipe up for Google now. As small as that might sound, those two things make a difference to me.

The menu button makes sense... The swipe up you can't do with Samsung I don't think could you?

Sent from my T-Mobile HTC One using AC Forums.

 

[anon(7894520)]

I don't think the carriers are releasing it. Maybe that HTC employee shifted the blame to the carriers. I think it won't work like this because the unlocked devices and international versions are that, international, carrier independent phones. I bought the US unlocked model and I live in Mexico. The phone is not available on this country yet.

If what that rep is saying is true, people wouldn't be able to update as long as their current carrier sells the phone and has tested the updates. I believe it's either ignorance on his part or just a response to shift the heat to the carriers, which in many cases they are at fault when testing/releasing updates on their subsidized phones.

I just hope to get 4.2.2 to do away with the option bar in some apps and the camera improvements. If the update is not released at the end of this month, I will change my CID and other stuff to get it. I can wait, but it's been a reasonable time now and the update is nowhere to be seen yet.

The carriers have to approve it, even if its unlocked.

if its unlocked it makes absolutely no sense for the carrier to approve anything.

in such a case you could always go buy a pre-paid sim card from another carrier (even on another country), update your phone and switch back to your carrier.


the reason carriers need to approve an update is because they add their own junk to their phones, which doesnt happen in unlocked versions.

 

[Aquila]

if its unlocked it makes absolutely no sense for the carrier to approve anything.

in such a case you could always go buy a pre-paid sim card from another carrier (even on another country), update your phone and switch back to your carrier.

Read back to Jerry's comments on proprietary LTE code.

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[anon(7894520)]

Read back to Jerry's comments on proprietary LTE code.

Sent from my Nexus 7 using Tapatalk 4

i see...

well if that is true then we who live in countries where the HTC One is not even sold yet are royally screwed.

i might have to get a friend or a relative to bring me a sim card from overseas to update.

i still think it makes absolutely no sense whatsoever - LTE or not. its complete bollocks. i am loving my htc one (first android) but apple is right in mocking this time and again.

 

[Aquila]

i see...

well if that is true then we who live in countries where the HTC is not even sold yet are royally screwed.

i might have to get a friend or a relative to bring me a sim card from overseas to update.

i still think it makes absolutely no sense whatsoever - LTE or not. its complete bollocks. i am loving my htc one (first android) but apple is right in mocking this time and again.

Apple goes through the same approvals, they are just smarter about releasing to everyone at once. They screwed it up badly too with Verizon and seem to have learned from the outcry. But, if the one was an iPhone, it would have had 4.2.2 out of the box and you'd be getting the 4.3 update next April.

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