Thank you for the quick reply. How would I go about getting the $480 credit applied once I receive the phone if it is being mailed?
When you purchased the phone through Verizon or Best Buy you should have selected the note 8 and selected the device that you will be turning in. If it was one of the phones form the list to get 480$ max then once you receive the note 8 you will have probably 2 weeks or so to send in your old phone. Once you send it in and its verified to not be broken the 20$ credit will start...