BB Verizon Orchid GraySo how many people have had the Orchid grey for verizon ship from best buy already?
BB Verizon Orchid Gray
Mine shipped 9/5, ordered 8/25...departed Ohio 9/5 with no updates for over 24 hrs...still shows ontime for tomorrow (starting to doubt that it will be in SW Florida ontime)![]()
I canceled a BB order yesterday in the mid morning, reordered with BB at 11 am yesterday, and the phone is arriving today. Verizon, midnight black.Can anyone tell me that if I cancel preorder for in store pickup today and try to order online through best buy online whether that will get my phone in hand quicker than next Friday. I'm worried about availability of the freebies and I also don't want to lose the $150... I'm afraid I'm getting to the point in time where I may just have to wait another week.
Ordered 8/25 Online at BB VZW and it's on the truck. Will be here today. I'm also going to get to touch and get my picture taken with the actual Stanley Cup today.So how many people have had the Orchid grey for verizon ship from best buy already?
I canceled a BB order yesterday in the mid morning, reordered with BB at 11 am yesterday, and the phone is arriving today. Verizon, midnight black.
Talked to the 'back office' today. Supposedly they had several issues with several orders and they are working through them as quickly as possible so they can still meet the 9/15 delivery promise. They must be getting a lot of calls because they were rather short about the whole thing. Right now my order is in limbo and I can't cancel it and go directly through Verizon because now Verizon shows that I'm upgrading my phone so they can't do an order on it either!!! UGH!
Perfect!Woooo mine is out for delivery! Says i should have by 8pm.
If you are concerned you can cancel the order with best buy and that will put you back your upgrade with verizon. What did they say you issue was?
Ok, this is going to be a bit long, but here is the issue for some of us...I spoke to a Mobile Back Office customer service rep, in detail. She was VERY informative and helpful. Someone else mentioned this as well, I believe.
Those of us that have our order stuck on "In Progress" have an issue with Verizon of some sort. The process is this...BB electronically sends over the information for the phone/upgrade to Verizon. Verizon then validates the information and either accepts or rejects. If it rejects, they then send a code back to BB indicating the issue, and request resolution. BB has to manually make the correction, one account at a time, then resend the information, sometimes starting over from scratch. Sometimes they even need to call Verizon and discuss the issue verbally. What a ridiculously intensive process in such a technology driven company and society!!!! If you are stuck on "In Progress", most likely there is an issue that they are resolving. You can cancel the order, or let them take the time to resolve it...your call. BB may even call you for additional information, but if they can't fix the issue, they will cancel the order.
I've chosen to cancel, and go directly to Verizon. Sucks that I will be giving up the $150 savings, though.