Never ordering ANYTHING pre-order from Bestbuy again.. This has happened multiple times I ordered phones or special edition video games, etc from them. I did the pre-order instore on the 21st after doing the pre-order for an upgrade online late at night on the 20th. I cancelled the online pre-order on the 21st because it charged me the tax and setup a payment plan for the 24 months without having anything to do with a trade-in the reduce the cost. The store told me to do that and come in store to do the pre-order and instead where when the phone comes I can apply the trade in amount to lower the total to lower the payments, blah blah blah.
So I'm in the same boat as many of you that pre-ordered the first day or soon after and it says Preparing For Pickup Today and the cancel button is grayed out. I just got off the phone with the store, then the 888 Bestbuy people. So the store doesn't have the blue ones... And she checked and it basically says Awaiting Inventory. I called up the 888 number and I think I may have made the lady cry by the time the call ended. I kept saying to her I'm not yelling at you, I'm complaining about a broken system of false advertising Bestbuy has to get sales. I was like these orders NEVER should have said Preparing for Pickup with the dates and eventually Today because that is not true. I was like even orders on Samsung.com at one point when you tried to order prior to today pushed the dates back when they anticipated there would be delays, but here once again so many people are, saying there order will be ready for pickup today, preparing for pickup today, all signs which it's been saying for two weeks it would be ready for pickup.. Today... Still saying today and there is no inventory. When I look online it says there is no blue ones available withing 250 miles of me even for non-preorders. She said the carrier didn't send enough of the phones. I was like well your system should say that when it becomes apparent that the phone will be delayed to say that, and certainly you should be able to Cancel it if that's the case. I was like what will the phone say tomorrow when it's the 9th and not there? Preparing for pickup on the 8th? She said yes. Lol. WTF!? I should have ordered from Samsung.com. I'll do that next time and stick with Gamestop or Amazon for video game order... Total false advertising from Bestbuy. And for those of those that pre-ordered on the first day and others are getting their phones today after, we'll register later for the buds now and they may run out.. F Bestbuy..