don't power off your galaxy watch 4 after update

[sweetypie31]

Welp, I've fixed my galaxy watch 4 problem by throwing it in a junk drawer and buying a garmin venu 2 plus on a black friday sale. **** Samsung. If they won't honor the warranty on my watch that was bricked by their own software and want to charge me to fix it, I'm done with them. Not even gonna deal with their runaround. I already took it to the repair shop their website suggested and they don't repair watches and said they would charge me anyway if they could. Second time samsung has screwed me over and 3rd samsung product I've had fail on me through no fault of my own. Now a proud owner of a pixel 7 pro,(half the price of the s22+ and I made money trading it in for the 7 pro) pictures are fantastic and put samsungs to shame, especially in moving shots. Garmin watch is far superior in every way. Constant monitoring of everything, sleep, real time updates for HR, awesome weight lifting detection etc. etc. and so far since I got it 3 days ago it's only down to 74% battery off the first charge. Thanks samsung for showing me how inferior your products are and once again how ****** your customer service is. Not even sure how it is legal to not honor the warranties in this situation.

I'm sorry you're going through this. Even though you got another watch I'd still keep contacting them until they either give you a refund, fix the watch, or give you another watch. This was not your fault and they need to correct the problem.

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[Talderon]

Mine bricked. My wife's did not. Hers is a Watch 4, mines a Watch 4 Classic.

I'm contacting Samsung, but I don't want to be without a watch, so I picked up a new Watch 4 for a steal. If I can get them to replace this, I'll have a spare or sell it or something.

 

[trucksmoveamerica#AC]

Mine bricked. My wife's did not. Hers is a Watch 4, mines a Watch 4 Classic.

I'm contacting Samsung, but I don't want to be without a watch, so I picked up a new Watch 4 for a steal. If I can get them to replace this, I'll have a spare or sell it or something.

My brother has a watch 4 classic and it bricked. I have not updated my watch 4 classic as I have the watch 5 pro so I have not updated the 4. I don't think I will either, I'll probably use it as a trade in and let Samsung have the headache.

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[Talderon]

I just got off Samsung Support. I pretty much said:

"I have a watch 4 Classic that will not power on after an update. I know this is a known issue as it is all over the internet and I just want you to fix a a perfectly working watch that you broke."

They immediately offered me free "repair", so I am taking them up on it, keeping my new watch and when the repair comes back, will probably give it to one of the kids. They are paying for Shipping both ways.

All in all, they did not give me any issues or flack about this and just offered up the "repair".

 

[J Dubbs]

I just got off Samsung Support. I pretty much said:

"I have a watch 4 Classic that will not power on after an update. I know this is a known issue as it is all over the internet and I just want you to fix a a perfectly working watch that you broke."

They immediately offered me free "repair", so I am taking them up on it, keeping my new watch and when the repair comes back, will probably give it to one of the kids. They are paying for Shipping both ways.

All in all, they did not give me any issues or flack about this and just offered up the "repair".

It sounds like you let them know you were going to get the right thing done and not waste time screwing around about it

 

[Talderon]

It sounds like you let them know you were going to get the right thing done and not waste time screwing around about it

I mean, I was nice, at least I think I was, but I was also letting them know that I KNOW WTF is going on and am not going to get smoke blown up my "chimney", so to speak.

The representative was nice, polite and didn't mess around and just got to the point of asking me for me information and telling me to ship it back for repair/replacement.

 

[ODog2323]

Anyone know if update ...GVK7 is looking safe? I just got the alert for that yesterday.

 

[notforhire]

Anyone know if update ...GVK7 is looking safe? I just got the alert for that yesterday.

been running fine on the bride's GW4

 

[thecolonel62]

been running fine on the bride's GW4

Good to hear

Just downloaded now but not powered off yet!!

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[swebb]

I mean, I was nice, at least I think I was, but I was also letting them know that I KNOW WTF is going on and am not going to get smoke blown up my "chimney", so to speak.

The representative was nice, polite and didn't mess around and just got to the point of asking me for me information and telling me to ship it back for repair/replacement.

Perfect primer in how to deal with customer service. Just nicely state your case and your expectations. No matter how bad the company screwed up, CS is usually there to help. No need to rant, vent, or be obnoxious.

 

[Talderon]

Perfect primer in how to deal with customer service. Just nicely state your case and your expectations. No matter how bad the company screwed up, CS is usually there to help. No need to rant, vent, or be obnoxious.

I 100% agree, you attack them from the onset and you're going to get nothing but resistance. Throughout the entire conversation, I was nice, polite and answered questions as directly as I can without much commentary.

In this instance, while she was waiting for things to process, we had a few small-talk exchanges, stayed polite and just dealt with the issue. There is no need to be rude when you are asking for help. You get a lot better help when you are professional/polite than if you are raging mad-person.

 

[notforhire]

I 100% agree, you attack them from the onset and you're going to get nothing but resistance. Throughout the entire conversation, I was nice, polite and answered questions as directly as I can without much commentary.

In this instance, while she was waiting for things to process, we had a few small-talk exchanges, stayed polite and just dealt with the issue. There is no need to be rude when you are asking for help. You get a lot better help when you are professional/polite than if you are raging mad-person.

it helps, too, once they determine that you know what you're talking about. I'm sure a great number of the inquiries are from people who can't even explain the problem/issue properly. if you can't communicate clearly, it's going to be a struggle.

 

[srgonu]

Received an update today on lte version. Stable as of now.

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[thecolonel62]

Anyone know if update ...GVK7 is looking safe? I just got the alert for that yesterday.

I updated this(GVK7) 2 days ago

Woke up this morning to a notification alert on my phone for what appears to be the very same update!

I shall ignore for now and see if it comes back





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[Talderon]

Very fast turnaround on my watch repair after the brick...

Your product was shipped on 12/17/2022 at 9:17 AM EST.


Service Ticket Number: 416878XXXX
Ship Company: UPS
Tracking Number: 1Z54V84A01364XXXXX
Serial number: RFAR82XXXXX
Please view additional information below for more details.

Original Problem:
POWER - POWER - NO POWER AFTER UPGRADE

Problem found:
NO POWER UP

Solution:
REPLACED PBA

So, no complaints from me on this service.

Bricked on the 9th. Called on the 12th, got return label. Got busy, shipped on the 14th. They got it on the 15th. Repaired and shipped back on the 17th. All in all, a lot faster than the representative told me. They warned me to expect a 2-3 week turnaround because of the holidays, but I guess they are on the ball right now.

 

[J Dubbs]

Very fast turnaround on my watch repair after the brick...



So, no complaints from me on this service.

Bricked on the 9th. Called on the 12th, got return label. Got busy, shipped on the 14th. They got it on the 15th. Repaired and shipped back on the 17th. All in all, a lot faster than the representative told me. They warned me to expect a 2-3 week turnaround because of the holidays, but I guess they are on the ball right now.

Wow... what magic did you work with them you silver-tongued devil? Lol. Are you sure this is Samsung we're talking about? You work in PR don't you?

 

[Talderon]

Wow... what magic did you work with them you silver-tongued devil? Lol. Are you sure this is Samsung we're talking about? You work in PR don't you?

ROFL! No. I don't, but I work in IT and have more experience with deploying applications and updates that I can relate here (yeah, this includes firmware for hardware) and things just slip through the cracks sometimes. I am sure QA got a tongue lashing for this one. Hell, I did a deployment a couple weeks ago, despite all of the testing we did, and it PASSED, it brought part of our production platform down due to a bug we found in prod, but were not able to replicate in any of our testing environments. It happens, just the nature of the beast.

Seriously though, just be polite, to the point and let them know you already did research. As a previous post of mine stated, I just told them what happened directly and just told them they were going to fix it and they did.

 

[Rose4uKY]

Very fast turnaround on my watch repair after the brick...



So, no complaints from me on this service.

Bricked on the 9th. Called on the 12th, got return label. Got busy, shipped on the 14th. They got it on the 15th. Repaired and shipped back on the 17th. All in all, a lot faster than the representative told me. They warned me to expect a 2-3 week turnaround because of the holidays, but I guess they are on the ball right now.

So your was bricked and wouldn't turn on or charge and they got it working? My husband's just bricked last week and I sent it to Samsung Thursday or Friday via UPS and they already have it and said I will get it back 5 business days and no charge. He was out out of his 1 year but they said it's a known issue. But than I saw the $240 trade in and a chat person knocked off a little more for my troubles and he should have the watch 5 pro here soon also. It said 1/13 but says it's been shipped already. So it's a fast turn around time. I just hope it's fixed and the trade in goes well. I was hoping they could just fix it and keep but we have to receive it and than turn around and send it right back for the trade in.

 

[Talderon]

So your was bricked and wouldn't turn on or charge and they got it working? My husband's just bricked last week and I sent it to Samsung Thursday or Friday via UPS and they already have it and said I will get it back 5 business days and no charge. He was out out of his 1 year but they said it's a known issue. But than I saw the $240 trade in and a chat person knocked off a little more for my troubles and he should have the watch 5 pro here soon also. It said 1/13 but says it's been shipped already. So it's a fast turn around time. I just hope it's fixed and the trade in goes well. I was hoping they could just fix it and keep but we have to receive it and than turn around and send it right back for the trade in.

Yeah, kind of a pain, but I get it, the return facility is not the same place as where the repairs go, so I can understand for logistics.

Good that it's getting taken care of. I decided not to upgrade to the Watch 5 because there just wasn't enough of an upgrade for me to pay for it. We'll see what the next one brings.

 

[trucksmoveamerica#AC]

Yeah, kind of a pain, but I get it, the return facility is not the same place as where the repairs go, so I can understand for logistics.

Good that it's getting taken care of. I decided not to upgrade to the Watch 5 because there just wasn't enough of an upgrade for me to pay for it. We'll see what the next one brings.

From what I've read so far the watch 6 isn't promising much different then the 5. Same size battery was mentioned.

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