I ran the program, and everything seemed to work, the VM told me it was successful. But then I check my phone, and I don't have root.
Others in the thread have had the problem, and resolved it by simply running it an extra few times. I've now run it over 10 times, to not avail.
The network settings are fine (pings work in both directions, and the VM confirms correct connection over WIFI), the USB connection looks good (recognized by VM), the installation looks like it goes through normally, I hit the volume up button as soon as it tells me to (I've tried volume down and power buttons as well, as well as various combinations of these). Then, the VM tells me to let it reboot the phone, the phone reboots, but Superuser tells me that "The Superuser binary (su) must be updated. Please choose an installation method..." Then, I hit install, and it says "There was an error installing Superuser. Please send a log of the error to the developer." (but it doesn't actually generate a log so idk what's up with that either).
I've tried reinstalling the VM, I've redownloaded .ova file, and I've tried multiple USB ports on my computer. I'm at a loss for what else to do. Any ideas?