This was my chat with a Samsung Support agent. Quite disappointing really..
Kyle: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Adell Coulliette III: Hello Kyle, I was wondering, I have a Samsung Fascinate, and there has been a huge buzz going on that there is going to be a froyo update for the samsung fascinate for verizon tomorrow, January 10th. Do you or any other representatives have any knowledge of this>
Adell Coulliette III: The 2.2 update. Or any other update tomorrow?
Adell Coulliette III: It's all over the internet right now. Lol.
Kyle: I understand that you are looking for Android 2.2 for the phone. Am I right?
Adell Coulliette III: I'm just wondering if the rumors are true. Lol. And it would be nice if you could help me find it.
Kyle: Okay.
Adell Coulliette III: I understand that I could download a manual firmware update, but I dont think I have the smarts to do so. Lol
Kyle: Unfortunately there is no update available at this time for the phones, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Adell Coulliette III: So there is for sure no update?
Kyle: Samsung did not mentioned any ETA of the update for the phone.
Kyle: I apologize, I would have surely helped you if I had the information at my end.
Adell Coulliette III: Oh, okay then, so Samsung really hasn't said anything about it?
Kyle: As of now, there are no updates are available.
Kyle: Yes. Once the information is official, it will be posted on the Samsung website.
Adell Coulliette III: Hmm.
Adell Coulliette III: Alright then. I've just been seeing all kinds of pictures and stuff showing tht there IS an update for Jan 10th.
Adell Coulliette III: Are you able to view links to certain websites?
Adell Coulliette III: I used to work as a customer support agent and they had those computers locked up so, I understand if you cant.
Kyle: Thank you for understand our limitations.
Adell Coulliette III: So you are unable to view other websites?
Kyle: Yes.
Kyle: I am really sorry, I have provided the information which we are mentioned by the Samsung.
Adell Coulliette III: Okay then. Well thank you so much, Kyle.
Kyle: You are welcome.
Kyle: I am sorry I couldn?t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Adell Coulliette III: Not really. I was just really looking forward to an update. Haha.
Adell Coulliette III: But thank you, and you have a wonderful day.
Adell Coulliette III: Try to have fun there. Lol. Being a Support agent sucked.
Kyle: You are welcome. Thank you.
Kyle: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue ?X close? button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Kyle: Have a good time.
I don't think he was english...