I recently called AT&T because I had to update my order. Some tool stole my credit card number and AMEX cancelled my card (there were some interesting charges...). I called and asked to update my order with a different credit card, and the rep said that they would have to cancel my existing and create a new one. He said that would put me at the back of the line, but he said I would get upgraded to overnight shipping. Yay.
I told him to leave it alone and I'd call when the order failed. As an aside, I was joking with him about the calls for the SGS 3 order status. I asked if he would rather have 5 calls about the order status versus 1 from a customer who was just throttled to EDGE speeds because he exceeded his download limit. He said he'd take the calls about the order status over a 20 minute rant about how crappy AT&T is.
An observation: AT&T is counting on this level of excitement. Trust me, the upper level management loves this level of interest and you can bet they know what kind of calls they are getting. The reps might think it sucks, but they should realize that the more phones (and corresponding service plans) that AT&T sells with the SGS 3 launch, the more secure their jobs are.
I definitely understand the level of excitement for some people here. In the overall perspective of things, does it matter? No. Does it matter if you get excited about your new car? No. A lot of guys/gals here are using a 2 year upgrade here, and they want to get the phone so they can see if they like it within the 30 day window (versus the 14 day for Verizon).
I am in the phone nerd 12 step rehab program. I've bought the following phones on launch day:
SGS II, SGS II SkyRocket, Samsung Galaxy Nexus (international order), and the HOX (international order) and some others I've forgotten.
Does it get a little silly with the calls? Sure, but it's part of the game and AT&T loves it. All of you ragging on the people who are excited about it, shut up and stop reading this thread if it bothers you so much. I'll just be glad to get my phone before it's in the stores because that jerk stole my credit card number.