Re: [Instruction] How to Keep Unlimited Data on Verizon
At the end of October I called inquiring about my unlimited
data plan going up almost 50% per line. That would put my phone bill over $350
per month. We have 4 lines and are 3 unlimited data plans, the representative
explained that we only average 10GB per month collectively. I was informed that
because I didn’t “abuse” my unlimited data I could save money every month going
to a metered data plan and I was offered $480 per line x 4 in “Loyalty Credits”
that could be used to upgrade equipment. I live in a mountain resort community and upon
my first visit to the nearest Verizon Wireless Retail store located in the
metropolitan area; the retail representative explained that there were no notes
on my account as promised towards equipment credit, it was all a lie. I called customer
service and reported my experience to a supervisor named Brandi. She affirmed
that I averaged 25 GB per month not 10 and she was going to listen to the
recorded call and call me back within 24 to 48 hours to confirm and honor what
was promised. After nearly 20 days of calling in and repeating my experience trying
to obtain a status from this supervisor named Brandi I have not had any
returned calls form this person. The experience
has been frustrating beyond description. On one occasion I was told they could
switch me back to my unlimited data plan and I could offset the cost increase
by cancelling my home internet and activating a home router for a $20 monthly
access fee, I spent hours trying to set that up only to find out that the
proposed device will not use data from my unlimited plan and I would have to
buy a separate data package for the proposed device. I have been a Verizon
Wireless customer since they were Air touch Cellular in 1997 my phone bill has
been $240 per month since 2009 and this is how they thank a Grandfathered “Unlimited
Data” patron. Verizon representatives
were prompt to declare the reason for the rate increase is the grandfathered unlimited
data patrons were placing too much stress on the network. According to an FCC
report; unlimited data customers represent less than one percent of Verizon
subscribers. By the time I escalate my complaint to the FCC and my local
Attorney General’s Office, the transparency of the internet will reveal Verizon
presently has the best network and the worst corporate greed. My expectations were violated and I have been
treated as if I am lucky to be their treasured network. Other providers are
placing tremendous emphasis on meeting the customer needs. Ultimately that will
help alternate carriers take market share from Verizon and improve their networks. I
work for a large corporate bank and I get a substantial discount on my service
with Verizon and although I respect the strength of network I can no longer
tolerate the gimmicks and the failure to treat a loyal paying customer with
dignity.
At the end of October I called inquiring about my unlimited
data plan going up almost 50% per line. That would put my phone bill over $350
per month. We have 4 lines and are 3 unlimited data plans, the representative
explained that we only average 10GB per month collectively. I was informed that
because I didn’t “abuse” my unlimited data I could save money every month going
to a metered data plan and I was offered $480 per line x 4 in “Loyalty Credits”
that could be used to upgrade equipment. I live in a mountain resort community and upon
my first visit to the nearest Verizon Wireless Retail store located in the
metropolitan area; the retail representative explained that there were no notes
on my account as promised towards equipment credit, it was all a lie. I called customer
service and reported my experience to a supervisor named Brandi. She affirmed
that I averaged 25 GB per month not 10 and she was going to listen to the
recorded call and call me back within 24 to 48 hours to confirm and honor what
was promised. After nearly 20 days of calling in and repeating my experience trying
to obtain a status from this supervisor named Brandi I have not had any
returned calls form this person. The experience
has been frustrating beyond description. On one occasion I was told they could
switch me back to my unlimited data plan and I could offset the cost increase
by cancelling my home internet and activating a home router for a $20 monthly
access fee, I spent hours trying to set that up only to find out that the
proposed device will not use data from my unlimited plan and I would have to
buy a separate data package for the proposed device. I have been a Verizon
Wireless customer since they were Air touch Cellular in 1997 my phone bill has
been $240 per month since 2009 and this is how they thank a Grandfathered “Unlimited
Data” patron. Verizon representatives
were prompt to declare the reason for the rate increase is the grandfathered unlimited
data patrons were placing too much stress on the network. According to an FCC
report; unlimited data customers represent less than one percent of Verizon
subscribers. By the time I escalate my complaint to the FCC and my local
Attorney General’s Office, the transparency of the internet will reveal Verizon
presently has the best network and the worst corporate greed. My expectations were violated and I have been
treated as if I am lucky to be their treasured network. Other providers are
placing tremendous emphasis on meeting the customer needs. Ultimately that will
help alternate carriers take market share from Verizon and improve their networks. I
work for a large corporate bank and I get a substantial discount on my service
with Verizon and although I respect the strength of network I can no longer
tolerate the gimmicks and the failure to treat a loyal paying customer with
dignity.
Line 1 which has the Early Edge on it (Thanks Verizon!!) is also a basic flip phone. My plan had been to just transfer my upgrade from Line 3 to that line but of course Best Buy won't let me do that. 
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