Very intriguing. My N3 -- no USB connection to the computer after the factory reset -- has worked for more than 24 hours now without the IndexService bug, and with the same PDF files on the SD card. Fingers crossed.
Note 3 Problem - 'IndexService has stopped' and screen freezing every 2 minutes
- Thread starter Saul Annett
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AnIronButterfly
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- Jan 20, 2012
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Yeah. Curiouser and curiouser... I just reformatted my SD card--again--via cardreader on my PC, and downloaded a handful of my roleplaying game books as 'fresh' PDFs and copied them to it,
and a few other EPUB books from the bookshelf on the site. Going to give this a couple of hours and see what happens, b/c that error usually shows up right away!
and a few other EPUB books from the bookshelf on the site. Going to give this a couple of hours and see what happens, b/c that error usually shows up right away!
AnIronButterfly
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OK...it's been over an hour and a half and no pesky error... I'm not calling it cured yet...but it's progress. :: crossing the crossables ::
Have a Note 3 with a cheap (?9.00) 64Gb card, had the index service message that just started to appear this morning after i had copied some pdf's over, so deleted the pdf's from the card and then also deleted the pdf's from aldiko reader, 2 hours later no messages on IndexService (couple of the pdf's were over 100Mb) hope this help somebody
I also have had this problem. It started immediately after inserting my card with data on it from my old phone. I was able to solve the problem. I first tried re-formatting the card and reloading all the data. It did not work. I then removed all the PDFs from the card. That did work. I did not have to factory reset the phone. I hope they fix this issue soon as I need access to many PDFs.
Update: I was able to put all the PDF's back onto the card without getting the error. I copied a few at a time rather than all of them at once. I'll update this post again if the error returns.
Update: I was able to put all the PDF's back onto the card without getting the error. I copied a few at a time rather than all of them at once. I'll update this post again if the error returns.
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I've had my Note 3 for four days now. Tonight it started freezing and giving me the IndexServices message but I'm puzzled reading all your posts because my phone has never had an SD card installed. I can't seem to get any definite answers online. It's a shame because this phone is beautiful. Returning tomorrow. :-(
Hi Keith: did you ever connect it to the computer via USB? Or did you copy any files to the phone's internal storage using a wireless connection?
AnIronButterfly
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The common thing seems to be the copying files using the USB connection or via a wireless connection (I've not used a wireless one myself, but the USB variety).
I don't have more particulars on your instance, other than you didn't have an SD card involved, Keith. (I work nights, so I didn't get your message until this afternoon.)
I don't have more particulars on your instance, other than you didn't have an SD card involved, Keith. (I work nights, so I didn't get your message until this afternoon.)
Looks like this problem is more related with certain PDF files ( which this index service is not able to handle) rather than SD card. So looking for any particular PDF files recently downloaded or added to device may be a good idea.
Yes, it's related to PDF's but I don't think it's due to any specific version or corrupted PDF. I have around 200 PDFs on my phone now. I only got the index service error after I transferred all of them in one copy operation. The error immediately went away after deleting them. A couple days later I copied all the PDFs back onto the phone (SD card) in batches of 5 files each copy operation over the USB connection. The error has not returned. I have PDF's as small as 5K and as large as 500M. I believe its only related to PDFs because I also copied around 500 other files (images, word docs, spreadsheets) to the phone in one mass copy with no index service error. I have also read on a couple other websites of people having the same issue with PDFs.
I had the problem on a 64GB SD card after I loaded a very large number of small files using the USB connection. I deleted the large directory but still got the error. I put my old 32GB card back and it worked without the errors. My guess is that cleared out the index files for the external SD drive. I then put the 64GB SD back. The 64GB SD still had a directory with a small number of mp-3 files that I had transferred with the USB and it has not given me the dreaded index error. So, my theory is that the Android index routine has a limit on the number of files. It may retain the corrupted index until you put in another SD card to reinitialize it. Then returning to the 64GB card reinitialized the memory back to a clean index without the excessive number of files. So, it looks like you can use USB transfer and the 64GB card for large amounts of data, but NOT large numbers of file. I have written databases and index code, so this is an educated guess, but still a guess. So far so good..
dear all
just try the following .....move all of your data to your sd card ....then install it in your n3 .....after seconds the index thing will appear ...go to setting and unmounts your sd card without removing it out of your device ....now the index thing disappear ....after a minute remount your sd card ....the card woks without the index error....you have to repeat this every time you reboot your device
just try the following .....move all of your data to your sd card ....then install it in your n3 .....after seconds the index thing will appear ...go to setting and unmounts your sd card without removing it out of your device ....now the index thing disappear ....after a minute remount your sd card ....the card woks without the index error....you have to repeat this every time you reboot your device
unfortunately whith the new 32 gb ultra micro sd sandisk, but it took longer go back , i have the same problems but more spaced, index service stopped and refreezes screenen, although the application does not appears to cause battery drain, thing it was before.
Obviously i think is not a problem to corrupt pdfs, but a problem in operation index service program in this phone with this android 4.3, because this problem never happened in other phones (S3, note 10.1, with the same pdfs files).
I think the problem will be not solved till samsung took a patch to fix it.
It,s a shame that after more than a month, as big a problem as it has not been solved.
I have already extended this problem in various forums and i think the rest should do the same, because as long as people keep thinhing tha N3 is a marvel phone whith no serious problems and willing to buy , samsung did not care to fix it.
Obviously i think is not a problem to corrupt pdfs, but a problem in operation index service program in this phone with this android 4.3, because this problem never happened in other phones (S3, note 10.1, with the same pdfs files).
I think the problem will be not solved till samsung took a patch to fix it.
It,s a shame that after more than a month, as big a problem as it has not been solved.
I have already extended this problem in various forums and i think the rest should do the same, because as long as people keep thinhing tha N3 is a marvel phone whith no serious problems and willing to buy , samsung did not care to fix it.
Guys, try this: move ALL your PDF to the main storage under .SPenSDK30. You may need to show hidden folders first. This is the workaround that a Samsung tech support advised me. I've done this and so far it hasn't given me the error for 2 days.
Keith this is not a solution .They are you saying you can not use the micro sd and you are happy?. I have 30 gb pdfs in my micro sd .
The only solution is a path to fix it, but already carry too late.
I certainly have tried removing dismounting the card and also took two days without seeing the message but that is not the final solution.
The only solution is a path to fix it, but already carry too late.
I certainly have tried removing dismounting the card and also took two days without seeing the message but that is not the final solution.
There may be one or more specific PDFs which may be causing the problem. If you can check them one by one and keep the PDF which index service is not able to handle in .SPenSDK30 folder, it may solve the issue till a firmware update is given. But with 30 GB it is a lot of work.
Juan, in case you don't understand, a workaround is not a solution. I am not "happy"; I'm suffering the same damn issue as you all. Excuse me for trying to help ease the pain while waiting for Samsung to come out with a damn fix.
Having the same problem here in France, I have 1Go of pdf, deleted all the corrupted pdf files I had, deleted html, .ppt and stuff, still having the "unfortunately index service has stopped", yes samsung, that is very unfortunate because you make me have regrets about the switch iPhone --> Note 3 I just did...
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