Oh, good! Now burn-in might be a problem?

[gmermel]

I want to do a warranty replacement, but I think it might be a better bet to take the refund and revisit getting the phone again in a month or so

I'd do the warranty replacement. That's my plan. They'll send the replacement before you return what you have. Transferring data is easy. And if the next one does the same thing, you do it again.

I'll be able to enjoy the phone and live with whatever burn in it gets, knowing the cost to me of a replacement is the 10 minutes to transfer data and the 15 minutes to find a fedex box.

Each time I do it, they'll have had another couple of weeks to fix it.

Only concern is I get a refurb rather than new, though w/ the Nexus 6 I got new after it'd been out for 4-5 months........

 

[Userexists]

Ok I just did a test. I am in my 14 days so I figured why not. I turned my screen brightness up past 70% and put it on a white screen with the black nav bar at the bottom and set the screen to stay on. Did this for 30min. After that I had the ghost bar on the bottom on the grey background. So I went and left the screen on the grey background all the same settings and left it on in photos so the nav bar was gone. After about a 4 minute the Ghost was gone. I think some of this is retention. I know this is not scientific, but I wanted to know what was what

 

[paradroid]

Like I told you initially, I had to go into the test to notice for the first time. Now anytime I look at any picture full screen on Twitter, which I do often, I can see it on the bottom of the screen. I haven't decided if this problem will be enough for me to return it, but it doesn't leave me feeling very comfortable when I have a less than a week old phone having this show up. No reason for you to question other people, when there obviously is something not right with some of these displays

I'd do a warranty replacement in a few months, perhaps by then they will have fixed the burn in issue and tweaked out some of the blue tint as a bonus.

 

[booboolala2000]

Can anyone show us an example of the burn-in in a day-to-day scenario? Viewing the home-screen, watching a video, playing a game, or web-browsing? How about primary colors?

 

[pappy35]

I think the point that's being missed is that people are reporting these problems so early in the product cycle. My 6P is 14 months old, I use it for navigating 2, 5-hour trips, every 6 weeks or so, bright enough to see it in the day, no burn-in, virtually no off-axis color shifting (much less, like wayyyy less) than this BRAND NEW OLED.

People have a tendency to be apologists for products they are invested in (as in we WANT the Pixel to work). I did. Ran to Verizon to see it, multiple times, had it on order for a week, until the accumulation of all the various defects being reported got me to the point where, clearly, there are QC issues that outweighed my desire to have it.

I'll buy it eventually, it is a killer phone afterall, but not until these reports subside or Google makes some kind of statement about corrective actions. A problem here or there on a new device is understandable, but for $900+ dollars, no way I'm gonna be a beta tester.

 

[husslord]

Sorry for the dumb question for I have never bought anything from straight from Google before, but do they offer a long term warranty, sorta like Apple Care? I don't want my phone working great and then boom after two weeks its acting up or screen burn in, etc.

 

[gmermel]

I have never bought anything from straight from Google before, but do they offer a long term warranty, sorta like Apple Care?

1 Year warranty for manufacturing/software issues. $129 extends this to 2 years and adds accident protection though this is with a deductible).

 

[pappy35]

I never said anyone was lying. I know it happens. I'm only stating that a phone that was almost a year into its cycle when I bought it 14 months ago - for only $550 - doesn't have any screen burn in or other problems other than a dying battery. It might have had issues when it was a bleeding-edge product in 2015, but mine is still a great phone other than the battery.

The 2XL, not even a month in, has several issues going on that need to be corrected. For a thousand-dollar phone, it's not reasonable for anyone to assume we should just accept that and hope Google will fix it. If I ordered a TV for, say, $5-large and a week later started reading professional reviews all over saying there are two or three different issues going, there's just no way I'd accept it and hope to get taken care of someday.

I ignore most complaints I read on forums until professional reviewers start reporting the same things. As they are dependent to some degree on the good graces of the manufacturers that provide advance products to review and advertising dollars to spend on payroll, I tend to think that they apply at least some judgement before rescinding a buy recommendation (the Verge?). I don't think most of them would report problems unless they were really sure (unlike a lot of forum dwellers without a professional reputation at risk - like me for example) the problems are real.

 

[husslord]

Thanks!!

 

[pappy35]

I bought my 6P directly from Google and got the protection plan. One key thing it does not provide is loss and theft coverage. On my carrier, Verizon, over a two year period insurance on the 2XL can be had for $7.15 a month and includes loss and theft. So that's $42 more than the Google plan and is also administered by Assurion. At the end of the first year, for $3 more per month you can add extended warranty coverage.

Just food for thought. As much as this phone costs an extra $70-$80 over a two year period might make more sense for the added coverage.I believe, but haven't checked, that the deductibles are the same too.

 

[husslord]

May look into T-Mobile since they are offering service for the Pixel. Thanks for heads up on Verizon Pappy!

 

[pappy35]

May look into T-Mobile since they are offering service for the Pixel. Thanks for heads up on Verizon Pappy!

You're welcome. It's just a bit of math that I did last night when I noticed that Google's plan doesn't cover loss or theft. Check up on the deductibles though before you commit one way or the other.

 

[jre72]

FWIW, I went into the Verizon store near me to check the phones out. Yes, the Pixel 2's (both sizes) had the blue tint issue but so did the Samsungs, LGs, etc, etc to varying degrees. The Pixels were the worst offender but not by much. Either way wouldn't bother me.
That said, they also had the original Pixels on display and guess what - each had screen burn in from sitting there running the demo for who knows how long. I understand it seems some 2's are burning in very quickly but it can happen to any of them. I'd like to think that if it was a real issue, Google would offer a replacement/repair but I wouldn't hold my breath.

 

[jre72]

I should add that I turned the brightness down to 50% (about as low as I would use, real-life) and I didn't notice any graininess. The burn-in definitely would cause my OCD to flip out though. I hope it's isolated.

 

[pappy35]

That blue tint thing never really bothered me at all. I ordered the phone after I saw one at the store and noted the tint (before I read about on here). Burn-in happening after a year or so of use, yeah, it happens, especially in a store-display model, but so soon on the 2XL? Not in a thousand-dollar phone.

 

[Ca_lvn]

https://youtu.be/Rzt4rUPFYD4

 

[Mike Dee]

My fourth trip to a Verizon store. this one I've seen before. No color shift except at extreme angles. This unit is running at 100 Percent brightness constantly and this time I looked for burn in and and none whatsoever at any color or shade. I'm not saying there are bad ones out there but it is not affecting all screens. I will go back to a couple of Manhattan high traffic locations tomorrow to check other devices. The display on this thing is pretty damn good. I'm not cancelling my Nov 20th Panda.

 

[nelamvr6]

https://youtu.be/Rzt4rUPFYD4

Very interesting. Thanks for the link!

 

[gregg37]

So I have been reading a lot here the last few weeks, and granted with the speed of the posts here I can't read every comment. I apologize if someone came up with this theory already....

My theory logically connects two of the three display issues.

Is it possible that Google actually encountered the screen burn in issue in Quality Control tests?
Their solution? Use the muted colors - less contrast on screen means lesser burn in.

It makes sense. I'd like to think Google QC is better than this, but it certainly is fishy.
OK, tin foil hat off for now....

 

[Mike Dee]

So I have been reading a lot here the last few weeks, and granted with the speed of the posts here I can't read every comment. I apologize if someone came up with this theory already....

My theory logically connects two of the three display issues.

Is it possible that Google actually encountered the screen burn in issue in Quality Control tests?
Their solution? Use the muted colors - less contrast on screen means lesser burn in.

It makes sense. I'd like to think Google QC is better than this, but it certainly is fishy.
OK, tin foil hat off for now....

The colors were set for a more natural look