S6 Edge - Screen rotation does not work properly

[staticK78]

So will navigation be all messed due to this hardware issue...even with the update?

Posted via the Android Central App

 

[Dradran]

The update fixed my rotation issue. However, Asphalt 8 just keeps turning left and I cannot change direction. It would be fine if it was NASCAR...

 

[S6edge46220]

Using a software "fix" to mask broken hardware is a disgraceful betrayal of trust.

Totally agree. Can't believe how many people are "happy" with the soft fix. This is a big screwup on Sammy's part.

Its a move right up Apple's alley, actually.

Posted via the Android Central App

 

[S6edge46220]

The update fixed my rotation issue. However, Asphalt 8 just keeps turning left and I cannot change direction. It would be fine if it was NASCAR...

That's because the update masks a hardware failure. Games rely on the accelerometer for input, not whatever they decided to use for screen rotation in the update to mask the accelerometer failure.

Posted via the Android Central App

 

[larryg]

so is there a specific program/app one can run to check the accelerometer? Don't use games and mine started rotating magically after the update. Would like to know if its fixed or masked.

 

[pdub73]

Here's a question. Their "fix" may mask and hide the broken gyro for the screen rotation, but what about navigation and compass? You'd think that would still be screwed.

Posted via my Rooted LG G3 running DeneROM.

Yea I haven't noticed any other apps on my wife's phone that were affected, but I'm sure this "band-aid" can't be a proper fix.

 

[Delarocha]

so is there a specific program/app one can run to check the accelerometer? Don't use games and mine started rotating magically after the update. Would like to know if its fixed or masked.

Sensor Kinetics is nice as you can measure both gyroscope and accelerometer. Free version works great.

 

[S6edge46220]

so is there a specific program/app one can run to check the accelerometer? Don't use games and mine started rotating magically after the update. Would like to know if its fixed or masked.

Try dialing *#0*# and see if that brings up a diagnostic page. If so, click on sensors. If not, download CPU-Z in the Play Store. It's the acceleration sensor listed at the top of the sensors page for either method . X & Y should flip flop when you move between horizontal and vertical.

If any of of the values are stuck it's a hardware fault.

Posted via the Android Central App

 

[mayconvert]

This is one of many reasons I dislike going to a Verizon Store, bunch of smart asses, really sad...have to act like they are doing you a favor,instead of, happily offering help you out, customer service, yeah, right!.

This is the reason I quit Verizon within 4 months of trying them. Went straight back to AT&T. and since I sell iPhones at apple. I talk SO many people out of Verizon every single day because I hate them so much.
Worst company ever. Their employees are bunch of d-bags. The sad part is, I would walk into Verizon with my Apple shirt on and they were still a bunch of jerks. I told the manager I would never recommend Verizon to any customers ever again and I would purposely talk every person possible into any carrier that wasn't verizon.

 

[Damon Sutton]

I just read an article stating that Samsung had a fix, but they wouldn't say what the fix was. Simply said to call the Samsung 800 number. I just got off the phone with them. The first person went through a lot of diagnostics to verify the phone wasn't working (all of which I had already performed). She recommended I send the phone in for a formal diagnosis (very stupid recommendations, like I can be without my phone for two weeks!) I then asked for as supervisor. Minutes later a person answered only to find out it was another level one support person. I asked for a supervisor and got one minutes later. After a lot of futzing around, she realized there was a software patch released on June 2. So I downloaded and installed it. PROBLEM FIXED!

So, go to SETTINGS
Select SYSTEM UPDATES
CHECK FOR NEW SYSTEM UPDATE
OK
Then follow the commands to download and install.
This should take about 10 minutes.

Good luck!!

 

[recDNA]

I just read an article stating that Samsung had a fix, but they wouldn't say what the fix was. Simply said to call the Samsung 800 number. I just got off the phone with them. The first person went through a lot of diagnostics to verify the phone wasn't working (all of which I had already performed). She recommended I send the phone in for a formal diagnosis (very stupid recommendations, like I can be without my phone for two weeks!) I then asked for as supervisor. Minutes later a person answered only to find out it was another level one support person. I asked for a supervisor and got one minutes later. After a lot of futzing around, she realized there was a software patch released on June 2. So I downloaded and installed it. PROBLEM FIXED!

So, go to SETTINGS
Select SYSTEM UPDATES
CHECK FOR NEW SYSTEM UPDATE
OK
Then follow the commands to download and install.
This should take about 10 minutes.

Good luck!!

Please read comments above. It only masks problem. It doesn't fix it.

 

[mr1030]

Downloaded the Verizon patch which does bypass the faulty sensor for the factory apps. But I continued to have problems with 3rd party apps. So I went to Verizon to replace the phone, and I was very impressed with their response. There was no hesitation in ordering me a replacement, and they had it shipped overnight FedEx at no expense to me. I was in and out of the store in 10 minutes. I just hope the replacement is newer stock that doesn't also have the defective sensor.

Posted via Android Central App

 

[radyoactive]

Anyone here who didn't have any screen rotation issues check to see if your accelerometer is still working, curious to know if they bypass regardless of it working or not.

I find Samsung's band aid fix instead of owning up to the problem is just unacceptable.

 

[S6edge46220]

Anyone here who didn't have any screen rotation issues check to see if your accelerometer is still working, curious to know if they bypass regardless of it working or not.

I find Samsung's band aid fix instead of owning up to the problem is just unacceptable.

Its already been established that the update is using a different sensor for rotation data and masking the problem.

Posted via the Android Central App

 

[RO51x]

happens to me on occasion

 

[Aistis72]

https://www.youtube.com/watch?v=lyJabRwDuDc

so does that so called "fix" solves this issue?

Totally agree. Can't believe how many people are "happy" with the soft fix. This is a big screwup on Sammy's part.

Its a move right up Apple's alley, actually.

Posted via the Android Central App

already did....

 

[bigddyz]

Last weeks update messed my rotation up. This morning I received the one in the pic and boom it works again idk

Posted via the Android Central App

 

[Maria Malay]

The screen does not rotate... that's a problem. Me too I like to take portrait pictures.

 

[recDNA]

Anybody buy a phone recently and had this problem? I heard the newer ones are ok but I wonder if it is true?

 

[SamsungJKTech212]

I am getting the same thing. Are you using Android 5.1?