Agreed...I would get those calls from customers who claimed they were told a two would change the address on an order...fun times
T-Mobile Samsung Galaxy Note7 Ordering Information
- Thread starter bhatech
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I would be shocked if UPS will allow that. The TMO reps might not be aware of the agreement. If someone posted a tracking number here and they let you reroute over the phone like that, it would be very easy to steal a phone.
Yeah, same here. I'm hoping once UPS actually picks it up I'll be able to use 2 hour delivery window because I can't see that option yet. If not, I may just have it held.
itsnotmeitsyou
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- Feb 9, 2014
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Or people need to stop asking these reps questions about things that they have no idea about, just hoping to get the response they want to hear
Well it's T-Mobile's fault for choosing to send to my aunt's address when I specifically selected my address to send to. So wtf 
Yup, and when I go on Facebook, the reps there all act like they can solve every problem, which is admirable, but sometimes it sets the wrong expectation for customers.Or people need to stop asking these reps questions about things that they have no idea about, just hoping to get the response they want to hear
These reps are all supposed to be using an online T-MOBILE Wikipedia, of sorts, to solve every problem/question, and when they do not, you get different answers.
At&t used what was called myCSP for their portal of answers. Customer Service Portal. The problem would be that many reps would speed up their call handling times by answering questions without referring to their portal, and sometimes they were handing out old, inaccurate, outdated info...oops
Those that have UPS tracking #s, anyone showing "Information Unavailable" for estimated shipping date in the app or "The shipment has been processed by the sender. Once the shipment is within the UPS network, an expected delivery date will be made available." online? I'm wondering when they'll receive mine so I can see if I'll get it Monday.
itsnotmeitsyou
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I'm having mine shipped to my office this time, so I'm not able to use MyChoice to check either. My Note 5 preorder got delayed 2 days because the UPS driver refused to leave it on my doorstep or with my neighbor, and they kept bringing it back to a warehouse that doesn't have an option for pickup. Has anyone been able to get it to pull up with a reference number on the UPS website? Are you using your phone number with no dashes?
MarageLewis
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The reference number thing didn't work for me. However since I have a My Choice account, it popped in there by itself. Gotta love technology!
MarageLewis
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Let me move the response over here Blues..
I know how they explained the fee to you. It is for in store and phone orders. It is a SIM charge, an upgrade fee and activation fee basically.
They want you to order online.
Which T-Mobile help are you talking to? If on Twitter, which one? What is their Twitter handle?
The phones are basically at the USA UPS hub. They are either physically very close or literally at the hub being processed this weekend. They don't have to go through all the sorting. If they don't leave the KY hub until midnight or later even tomorrow, there is no state they can not be at for Monday delivery.
This is not like regular package shipping at UPS. This isn't even TMO shipping then. It is a direct fulfillment center. They will be working on this all weekend, that includes tomorrow.
Now if something happens with your shipping and it doesn't go out tomorrow night, the phone isn't late until next Saturday, the day after release.
You may never get the text tracking number or emailed tracking number and have the Note 7 in your hand posting on Android Central.
They charged you yesterday, you should get your phone Monday.
On the desktop log in, do you have the dashes in your phone number or not?
I know how they explained the fee to you. It is for in store and phone orders. It is a SIM charge, an upgrade fee and activation fee basically.
They want you to order online.
Which T-Mobile help are you talking to? If on Twitter, which one? What is their Twitter handle?
The phones are basically at the USA UPS hub. They are either physically very close or literally at the hub being processed this weekend. They don't have to go through all the sorting. If they don't leave the KY hub until midnight or later even tomorrow, there is no state they can not be at for Monday delivery.
This is not like regular package shipping at UPS. This isn't even TMO shipping then. It is a direct fulfillment center. They will be working on this all weekend, that includes tomorrow.
Now if something happens with your shipping and it doesn't go out tomorrow night, the phone isn't late until next Saturday, the day after release.
You may never get the text tracking number or emailed tracking number and have the Note 7 in your hand posting on Android Central.
They charged you yesterday, you should get your phone Monday.
On the desktop log in, do you have the dashes in your phone number or not?
Hahaha I generally have patience for days and days and daysI'm just waiting to see when Blues breaks down Kelly's patience as well
itsnotmeitsyou
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Hahaha I generally have patience for days and days and days
I have patience.. For minutes and minutes and minutes.
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