I got a G2 and Note3 during glitch, the G2 invoice did show Unlimited but couldn't activate phone thru phone process and website wanted me to choose a Shared Plan. Called VZW and guy too wanted to get rid of my Unlimited, told him about the glitch and he put me on hold. After that, he said he had to drop me to 2GB plan to activate new phone but would work to get my Unlimited feature back. 24hrs later I got text saying it was back, and then he called me back too to confirm. Yesterday my wife's N3 arrived, the invoice said 2GB plan. Hers did activate using the phone, I called VZW to confirm she kept Unlimited and the process was so much smoother. Lady had me on hold, came back and was done. Way easier 2nd time around.