Okay I normally would never do this because I think it's a waste of time, but this was just hilarious.
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Jordan'
Jordan: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Hi Jordan. I'm looking to buy the HTC Thunderbolt and am really excited for it, but I was wondering if I could get some clarification on when it will be available?
You: I've heard numerous dates
Jordan: Great! I can assist you with your concerns about the Thunderbolt.
You: Thank you!
Jordan: However I would not be able to give you a specific date. I do know that the phone is supposed to released sometime this week. Would you like a link to sign up for email updates?
Jordan: What do you like about the Thunderbolt?
You: I've already signed up for the Email, but thank you. I love that it's running the new version of Sense, and of course I'm excited for LTE

Jordan: Those a great features. I like the fact that it will be the first Andriod phone with a front facing camera.
You: The front facing camera will be great!
Jordan: It as was my pleasure assisting you with your concerns about the HTC Thunderbolt. Is there anything else I can assist you with tonight?
You: That will be all, thank you for your help
Jordan: You have Great! I enjoyed chatting you you!!!
Jordan: Thank you for being so patient!!
Jordan: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!
You: Thank you! Have a great evening
First with a FFC? LMAO. I certainly hope he meant on Verizon...