My wife is wondering if she can go back to Verizon we bought hers on swappa website but has Verizon branding since that's what network were on. She's also thinking of getting a iPhone 6S since she doesn't use spen plus she hates that it's so hard finding a screen Proctector. Wonder if she Could hold off since the iPhone 7 is preordering soon but I'm sure it has to be an in store trade
Verizon Note 7 Recall Thread
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I would contact the swappa seller for a return/refund. Tell them you want to return the device for a refund. Insure the package and ship it with tracking, signature required. With full insurance and USPS priority mail, it will probably be about $25.
You have 6 months to dispute the charge through paypal. If the seller won't accept a return, I would dispute the charge with paypal. This device has been recalled. The seller needs to deal with that. It's unfortunate, but that is the cost of doing business.
I am sure that Verizon will not refund your money since you were not the original purchaser. They may accept the Note7 for an exchange for a fixed Note7, S7 or S7E idk, you would have to call them.
But if your wife wants an iP7, you need to get the swappa seller to take back the Note7 and refund your money. Dispute the charge with paypal if they won't.
Gives me a reason not to buy a new released phone in the future via third party.
With that said, I bet you can do the recall thru Verizon, all they are doing is swapping phones out for Samsung, and I'm sure they are getting paid to do so from Samsung.
As far as swapping out for a iPhone, guessing that's going to be hard to do since you bought it thru swappa, you never had that possibility in the first place.
If the carrier doesn't do anything for you, I would think you could go direct thru Samsung, who knows.
With that said, I bet you can do the recall thru Verizon, all they are doing is swapping phones out for Samsung, and I'm sure they are getting paid to do so from Samsung.
As far as swapping out for a iPhone, guessing that's going to be hard to do since you bought it thru swappa, you never had that possibility in the first place.
If the carrier doesn't do anything for you, I would think you could go direct thru Samsung, who knows.
Yea except it says return to the store you bought from ,I bought it on the website.
Shamshi-Adad
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- Aug 17, 2016
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I just got that message too. Message doesn't say what people who pre-ordered at MyVerizon.com should do. No worries though cause at least VZW is taking national, unified, public action.
Peace. Alan
Viscomi4444
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- Aug 8, 2016
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Am i the only one that notices the text message doesn't say when they'll get the new note7's and if we can exchange for another? All it says is we can exchange it doe a different phone.
skatergirl
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- Mar 22, 2011
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And Verizon is still telling people who ask that the recall is 100 percent voluntary. I don't think until they get the replacement phones in hand that we will hear much else ... especially from Verizon.
felloffthetruck
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- Mar 31, 2013
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And what do you do if you purchased it from Verizon online? Still exchange at the store or will they ship you a new one?
It looks like everything needs to be done in store. I called Verizon and rep told me they won't send me a box. Cheapos
For us VZW N7 owners, we have until September 30th to do an exchange. Why the rush???
Chill and use your Note 7 worry free because even if your device has a cracked screen or been damaged due to a drop, Verizon will take it back and replace it when they receive their new shipments of the N7.
Don't understand why some folks are panicking. You're Note is not going to explode.
Chill and use your Note 7 worry free because even if your device has a cracked screen or been damaged due to a drop, Verizon will take it back and replace it when they receive their new shipments of the N7.
Don't understand why some folks are panicking. You're Note is not going to explode.
felloffthetruck
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If they shipped my 256G memory card can I keep it if I return my phone? My Note 4 is still a great phone and apparently will work with the bigger card.
delynnie
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- Dec 25, 2010
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And I bought Mine, and my Hubby's in Oregon, and Live in Southern California! Do I have to actually take a trip back to Oregon, or can I swap them out for new note 7's at my local Verizon Store when they become available?
I called Verizon and the guy said they have replacements in stock already. The reason they aren't selling new Note 7 is because they are using their current stock for replacements. I bought mine online and he said to bring it to any corporate store to exchange.
The language in their message is extremely ambiguous. As it currently sounds it almost reads like they don't plan on restocking it. That is very concerning to me.
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