Verizon Note 7 Recall Thread

[JoBudden]

I was going to say that also. Phones were manufactured 8 days prior to being in customers hands. And could have been in their hands sooner had they not been sitting in FedEx for 4-5 days. So no its not impossible to have orders ready in a week.

 

[Jude526]

Mine was manufactured August 4 and I received it August 19, though it sat at Fed Ex for five days.

August 2nd. Received on 19th like everyone who preordered.
Verizon just TEXT me about recall

 

[JoBudden]

My only concern at the moment is if everyone's local carriers will have enough stock to cover not only in store purchases, but also people who pre-ordered online.

 

[From A Buick 8]

You will be able to swap in store without a problem. I preordered online too. No worries.

this is what i hope to do.

 

[Kelly Kearns]

August 2nd. Received on 19th like everyone who preordered.
Verizon just TEXT me about recall

No some pre-orders were delivered in about 8 days from manufacture.

You guys just got some of the first run.

 

[team420]

Mine was manufactured 8/10 and I got it 8/19. It sat at Fed ex in p.a. for about 5 days too...

 

[From A Buick 8]

i know its still early.
i pre-ordered on the 3rd and received on the 19th. i have received no recall text or email from Verizon or Samsung. i registered the phone on the Samsung website, based on that i kind of expected some communication.

 

[SarahGN]

Side note... I had Verizon refuse warranty on a less then year old phone because I bought it third party. They said warranty is void if not purchased thru a line on your account. I escalated to executive customer PR and lost.

It's because they can't verify the date of purchase to know when the warranty starts and also many of the Android warranty's are non-transferable. However, you likely can get warranty service through the manufacturer, just not through Verizon.

With iPhones the warranty is transferable to a new owner since they do everything by IMEI.

 

[drusum]

My only concern at the moment is if everyone's local carriers will have enough stock to cover not only in store purchases, but also people who pre-ordered online.

Imagine this scared a lot of people away from the phone. I'm sure a good amount of people will go to something else. Probably will be plenty of stock for those who want another Note 7.

 

[SarahGN]

Contacted seller said it wasn't his problem PayPal sided with me told them what happened even emailed them the conversations me and seller been having. They escalated claim only problem is got to wait 2 weeks if buyer does not refund money or responed eBay will give me back money

Seller does not have to refund unless you return the phone. So the phone is going to have to be returned. I would tell paypal that you are willing to return the phone to the seller at your cost but the seller is refusing the return.

The phone is defective and has been recalled and only the original owner can participate in the recall exchange program. I am sure that paypal will side with you but you have to return the phone to get a refund. You should be covered by paypal's buyer protection.


Also, I thought you bought from swappa not ebay?

 

[bertsirkin]

My only concern at the moment is if everyone's local carriers will have enough stock to cover not only in store purchases, but also people who pre-ordered online.

I was told by a Verizon phone rep (you can take this with a grain of salt!) that they will have the phones for exchange on the 20th, but will not start selling new phones until the 30th. So, theoretically, you'll be able to swap phones between the 20th and 30th, when there won't be any "retail" sales.

 

[trucksmoveamerica#AC]

Seller does not have to refund unless you return the phone. So the phone is going to have to be returned. I would tell paypal that you are willing to return the phone to the seller at your cost but the seller is refusing the return.

The phone is defective and has been recalled and only the original owner can participate in the recall exchange program. I am sure that paypal will side with you but you have to return the phone to get a refund. You should be covered by paypal's buyer protection.


Also, I thought you bought from swappa not ebay?

I can't believe that the ones that bought from swappa or eBay can't go direct thru Samsung for the recall. The phone is a note 7, Samsung should take care of any recall if the customer chooses to go directly thru Samsung, or Samsung should tell the carriers to take all phones back irregardless if bought thru third party, the phone was sold thru the carrier in the first place and the carrier has someone under contract. The main objective is to get the phones off the street, and I'm sure Samsung is paying the carriers to handle the recall.

I can possibly see third party buyers can only do the exchange, as if there were no recall there would be no option of returning anyway. Buying third party is risky, if your not saving $200 or more not worth it, have no return option because you don't like it, and the biggie, you lose your warranty since it wasn't purchased thru your account.

 

[SarahGN]

I can't believe that the ones that bought from swappa or eBay can't go direct thru Samsung for the recall. The phone is a note 7, Samsung should take care of any recall if the customer chooses to go directly thru Samsung,

That may be the ultimate outcome, but right now Samsung is saying return to where you purchased the phone. I would force the seller to take the phone back. Let the seller deal with this.

 

[SarahGN]

I can possibly see third party buyers can only do the exchange,

There is ZERO chance that a buyer who purchased off of ebay or swappa will get a refund through a carrier. Zero.

 

[SarahGN]

you lose your warranty since it wasn't purchased thru your account.

You don't really lose your warranty though. You lose your ability to have Verizon handle the warranty service. You likely can still go through many manufacturers maybe all of them. For sure Apple, LG and Motorola. Not sure about HTC and Samsung though.

 

[trucksmoveamerica#AC]

You don't really lose your warranty though. You lose your ability to have Verizon handle the warranty service. You likely can still go through many manufacturers maybe all of them. For sure Apple, LG and Motorola. Not sure about HTC and Samsung though.

your right. You lose it thru Verizon, don't know about the other carriers. With Verizon you would have to go thru Samsung, which biggest downfall doing that is they don't exchange, you have to send it in.

 

[Kalkarni00]

So even if though there is nothing wrong with my current phone, I should still turn it in for the new one?!!!!!

 

[SarahGN]

So even if though there is nothing wrong with my current phone, I should still turn it in for the new one?!!!!!

You have no way of knowing whether or not there is a defective battery in your device that will explode. So yeah, exchange it.

 

[bertsirkin]

They're not recalling 2 million phones because they feel a great need to throw away close to $2 billion!

There are 2 reasons why you should:

1) Your phone MAY explode at some point (the main reason); and
2) You'll never be able to sell a phone with a compromised battery (the IMEI will give it away as a "bad" phone).

 

[japhule]

I've been overseas for work so I'm late to the game in buying a note 7. I'm back and I went to a corporate store today to look at the phone and ask when they would get new stock for me to purchase. They didn't have any note 7s on display and have sent back all their old stock. They expect to have the new stock next week and maybe end of the week at the earliest...