keepnitreel
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- Jan 23, 2011
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I went into a Verizon store and was told that I could only do an exchange if I came back with a goat and a dove, while riding into the store on a unicorn......
Verizon Note 7 Recall Thread
- Thread starter dpham00
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felloffthetruck
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- Mar 31, 2013
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You got off easy. I was told to bring a goose that lays golden eggs.You have this 100% right.
MizWylie
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- Jun 25, 2015
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What a MESS !
Think I'll check out the V20 announcement tonight at 9:00 PM EST.
Same. Just looking for now.
Viscomi4444
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- Aug 8, 2016
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It's pretty sad the information varies so bad with Verizon employees/reps to the point customers are looking for other phones because they dont want to deal with it.
That's exactly what I did. I just didn't want to deal with all this. Got my money back so I'm free to do what I want and not deal with the hassle of reps not knowing what protocols to follow.
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I tried to get my money back tonight at a best buy store. I'm a Verizon customer. I was informed they are not giving refunds.
Don't they take any phone back in 30 days with a restocking fee (which is usually waved)?
VZW normally only gives 2 weeks but you have until the 28th to return it there if you bought it there. I would call BB customer support on phone.
ibcop
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- Mar 9, 2011
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Yes. They told me and another lady this. I told them that was bs and I would never do business with best buy again. I've only had the phone 7 days.
This is probably a very silly and basic question but when I exchange my phone (in the Verizon store) is a factory reset sufficient to make sure that no personal information can be recovered from the device? I know they're supposed to be sent back to Samsung and there should be no funny business but you just never know.
Averix
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- May 17, 2010
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If you really want to be 1000% sure, encrypt the phone first, then do a factory reset. That way, all keys needed to decrypt the deleted data will also be gone.
Samsung changed the options to exchange the phone or swap for another device. It seems the refund portion was pulled as an option.
I think the return option is a carrier, place of purchase option. My Verizon text gives the return option, but when you click the Samsung recall link it does not give the return option. Interesting
Don't think so. I'm either sticking with the s7 edge or a device made by someone else if I had the itch to get something this year.
I read that Samsung may try to refurbish and resell these units that we return. I'm going to melt mine with a torch before I walk it back over to Verizon. I never take the upgrades. I let my wife or kids have them - the one time I update my 4 year old phone ---->
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