Re: Viber problem
@Aziz Rahim -
Thank you for the report of the problem.
We would appreciate if you could take a minute and report the details to our support team using this direct link:
Your ticket details (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
@Mohsin Zaheer -
It could be that the network you are connected to is blocking Viber's traffic.
1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785
(if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)
* If it still fails, please specify what country you're located in, and which cellular network you're subscribed to.
@Shine Abraham -
Thank you for sharing your solution!
May we ask what device you have, which version of Viber, and which version of Android?
About the inability to activate Viber: please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). You may also try to register to Viber through a few different WiFi networks. If it still doesn't work, please do let me know