T-Mobile Note 7 Recall Thread

[jamesrick80]

I just think everyone here should at least try to get through the 1844 number to avoid a process than can take 2 to 3 hours of waiting....I did not want to go through that sort of hassle which I had went through while getting my loaner.

 

[s0nic_201]

Currently im seeing to getting a refund on my down payment

 

[laestrella]

Did you get your new note 7?

Yes I got it. Turns out they weren't supposed to exchange them today. I got lucky.

 

[Victor Hernandez Jr]

Sounds like you have a free phone lol

I got the same text a few days ago and I never returned my note 7, this is a nightmare lol

 

[s0nic_201]

Yes I got it. Turns out they weren't supposed to exchange them today. I got lucky.

Picture??

 

[laestrella]

Picture??

Sure. Heading back to my office. Will snap some shortly.

 

[jamesrick80]

Yes I got it. Turns out they weren't supposed to exchange them today. I got lucky.

If so...you are the only who has got their device replaced today...great job on your part but sad job on tmobile's part

 

[irock1985]

So is everyone getting their down payment back or just you all that actually returned the phone? I'm a little confused

 

[laestrella]

If so...you are the only who has got their device replaced today...great job on your part but sad job on tmobile's part

Oh wow. I'm definitely lucky because I called at least 5 other T-Mobile stores and they didn't have them. And it took me a while to get through to this one.

 

[JessiLulu]

I just called my local store in AL. They have a few left, but he said people have been coming in all day for them. My husband and I are about to go see if we can exchange ours.

 

[jamesrick80]

So is everyone getting their down payment back or just you all that actually returned the phone? I'm a little confused

Only those who returned the phone....sort of like a free gift to those who had got a loaner....

 

[perithimus]

I hope the people who had their down payment returned to their credit cards know that they have all fees waived tomorrow and they cannot charge you the tax/downpayment again...

I was told on the 844 number that I would have to pay the down payment again since I returned my original and got refunded.

 

[anon(782252)]

So is everyone getting their down payment back or just you all that actually returned the phone? I'm a little confused

I ordered on the first day of pre-orders when T-mobile was requiring down payment for JOD. When I returned the phone, I got it refunded along with the 1 monthly payment that had been billed. Riding out my loaner until I can get replacement and since they stopped requiring down payment, I should be able to walk out of the store with new phone and new JOD contract.

 

[jamesrick80]

I was told on the 844 number that I would have to pay the down payment again since I returned my original and got refunded.

It should be no fees whatsoever...and I have proof just in case they try to go against this.....did they email you with the replacement exchange confirmation...if so there are no fees

 

[Nygiants1991]

Applied last night (early this morning[around 1am]) for the free VR and got the approval this morning

 

[laestrella]

Here are the pics if my exchanged note 7.

 

[amyf27]

It should be no fees whatsoever...and I have proof just in case they try to go against this.....did they email you with the replacement exchange confirmation...if so there are no fees

I was told the same and that's one of the things my store is doing with the sku numbers to ensure nothing pops up due

 

[boltsbearsjosh]

Here are the pics if my exchanged note 7.

//uploads.tapatalk-cdn.com/20160920/3435a939760e797226e684ed2357a60a.jpg

//uploads.tapatalk-cdn.com/20160920/336f76e62b5615d8eef26adf947880f2.jpg

Thats awesome. Good for you (non sarcastic), its about time someone here got some results.

 

[amyf27]

Here are the pics if my exchanged note 7.

//uploads.tapatalk-cdn.com/20160920/3435a939760e797226e684ed2357a60a.jpg

//uploads.tapatalk-cdn.com/20160920/336f76e62b5615d8eef26adf947880f2.jpg

Pretty

 

[laestrella]

Thats awesome. Good for you (non sarcastic), its about time someone here got some results.

Thanks. I think we all just want the nightmare to be over. I just need to get this loaner EIP off of my account now.