s0nic_201
Well-known member
Probably looking at like 10pm est.Hopefully some us receive tracking later on tonight.....it's gonna be more difficult since they are shipping these to the store
Probably looking at like 10pm est.Hopefully some us receive tracking later on tonight.....it's gonna be more difficult since they are shipping these to the store
On Twitter with T-mobile right now they just said that T-mobile is trying to sort out the exchange process.
I have a feeling that all of the stores that got their shipments in were suppose to only give out the New Notes to people exchanging their defective ones. This kind of makes sense since I am sure Samsung wants all the defective units off the street ASAP. Thats probably what the email said to the stores.
Any word on what the process for damaged phones will be.
That's what they have been saying all day.....For what it's worth, just got a message from T-Force that starting 9/21, we can go into retail stores and exchange for a new Note 7. Purchases for a new Note 7 will have to wait.View attachment 240078
I think the 1844 number is the best approach...allow customers to get their device actually reserved and then send them a pick up email....walk ins can take forever....also alot of us can't be at a store at 10am due to work and other priorities....I just called the 844# and reserved my N7 to deliver to the store nearest my home. Agent said it will ship out tomorrow and will notify me via txt/email when it arrives at the store. My S7E loaner arrived today, lol..
"Only once every single recalled Note 7 has been replaced can Samsung hope to get back to anything approximating "normal" sales of the new phones."
I completely understand recalling all the damaged phones, but if it was that high of a priority, they wouldn't have allowed people to hold on to them until replacements came.
I definitely think priority should be given to those that turned theirs back in. But otherwise, I guess they don't want to make money by not selling them to people that want to buy them. That can't be good for business.
Do you mind posting the link? All I see on the news page are posts about 5G and the iPhone. My local store said they should be able to exchange tomorrow, but I would love to have the official article to show them in case they are not yet aware since I am planning on going first thing in the morning before work.I just saw this on the T-Mobile news page
Updated on September 20, 2016 at 2:00 p.m. pacific time
Beginning tomorrow, September 21, 2016, customers with a recalled Samsung Galaxy Note7 can bring it to a T-Mobile store and exchange it for a new CPSC-approved Galaxy Note7 replacement. We’ll waive any restocking charges, and customers can keep the free Netflix subscription and Gear Fit or SD card they received with purchase during pre-order. Alternatively, customers can also exchange their recalled Note7 and any Note7 accessories they purchased from T-Mobile for a full refund and choose from any device in T-Mobile’s inventory.
I read that UPS and FedEx are basically refusing to have anything to do with the recalled Note 7's and Samsung was going to figure out a way to transport the recalled devices themselves through a private shipping company . Can't say I'm surprised, can you imagine having a thousand or two of those on a cargo plane. This is probably why you have to take them into a store because none of the delivery services want the liability.FedEx and UPS are probably designing fire proof boxes to ship them back in.
UPS allows it through ground shipping but not Air.......I read that UPS and FedEx are basically refusing to have anything to do with the recalled Note 7's and Samsung was going to figure out a way to transport the recalled devices themselves. Can't say I'm surprised, can you imagine having a thousand or two of those on a cargo plane. This is probably why you have to take them into a store because none of the delivery services want the liability.