T-Mobile Note 7 Recall Thread

[la9ers]

i asked for the wireless charging pad but wouldent budge.... could i call the 1844 and ask to see if they give me one?

 

[irock1985]

Just chatted with them and they are no longer doing the orders to the store they are just saying to call first and make sure they have some in stock

 

[amyf27]

Dang, I didn't get jack $hit from t-mobile, not even a free replacement screen protector. I did already get my 10 dollar Samsung pay card(again) , so I'm good

Should also get a five dollar dunkin donuts gift card through samsung pay

 

[tara segaline]

Keep calling. They told me that twice - just go to the store and get it there. I called again and the next rep put the order through and was so pleasant about it. I had the phone 2 days later. Also, every time I called I asked for credits for all the hassles. Even the in store rep gave me credits and I did not even have to ask him. I was in and out with my replacement in 15 minutes, even with having to do a loaner return I feel bad for everyone trying to get their replacements and not being able to. It should not be that hard to get a replacement for an official recall. These stores are required to take them back. I really think it just comes down to getting lucky with a good rep who knows what to do and not being lazy and disgruntled about all the extra work.

 

[adam13141]

I was able to exchange both my wife and my Note 7s today at a T-Mobile store. The process was long, it took about 2 hours. They let me keep all accessories that came with the phone, I just gave them the box it came in.

 

[blackhemi4x4]

I exchanged mine today at T-Mobile and was a quick good experience. I was in there for 15 minutes. I got to keep all my original accessories, even the s-pen.

So far, the battery life seems better then the other after the update.

 

[InspectorGeneral]

It took a lot of calls to find a store that had a silver Note, and they only had one left so I had to race over there. Once I got there the exchange took 5 minutes.

The lady who helped me said mine was easy because I purchased it in a store. For phones purchased online, they typically can't be returned in stores. So for people exchanging Notes bought online, they have to override the system. She said that has been taking about an hour, because they have to call people to get approvals and the system takes a while to update.

 

[Kilroy672]

I guess I will get my replacement phone Tuesday or Wednesday. But I'm hoping sooner. But after a chat on the phone yesterday the rep told when these phones finally go on sale for the public I can use my jump to get the color I want. That's the only way I can change colors. This silver S7 Edge loaner is growing in me. Since I used my jump to get my N7 how can I use it again to swap colors (if possible)? Wouldn't I have to pay taxes and down payment all over again? Not to mention use my other jump less than 2 months. How would this work if I did this?

 

[itsnotmeitsyou]

If you bought your phone straight from Samsung then that may be the case. But I guarantee you when I walk in a T-Mobile store and offer to buy a Note 7 and they have them in stock, they're selling them

Oh, you guarantee it? Lol. You give that a try and let me know how it goes.

 

[queenren]

Yeah, I hear ya man. Well my problem now is Tmobile can't find the iPhone 6S I mailed back when I got my original Note 7...lol, niiiiiice. Can't wait to deal with that next week, but eh, that's a problem for next week.

You too? I swear T-Mobile is a joke sometimes! They can't find my husband's 6 Plus either. This whole thing is a mess!!!

 

[uhhh]

Got my replacement and it shows a manufacturing date of 2016.08.30. Oh yeah, the new battery sucks! It charges slow and drain much faster than the old N7.

 

[jlczl]

I guess I will get my replacement phone Tuesday or Wednesday. But I'm hoping sooner. But after a chat on the phone yesterday the rep told when these phones finally go on sale for the public I can use my jump to get the color I want. That's the only way I can change colors. This silver S7 Edge loaner is growing in me. Since I used my jump to get my N7 how can I use it again to swap colors (if possible)? Wouldn't I have to pay taxes and down payment all over again? Not to mention use my other jump less than 2 months. How would this work if I did this?

Don't use up a jump to get a different color. Because of the recall you can return or exchange your recalled Note 7 for any device in store. That means you can exchange it for any color.

 

[jackjack1969]

Oh, you guarantee it? Lol. You give that a try and let me know how it goes.

I did and the guy was selling me one but the system wouldn't let him. I can find plenty of salesman that are willing to sell them, but T-Mobile has jacked the system up to where they can't. Sucks to be me lol.

 

[Victor Hernandez Jr]

Ever since I got my replacement Note 7 Wednesday battery life is better, and doesn't lag as much... Good job samsung! I switch from Onyx Black to coral blue and I love coral blue very sexy color

 

[Kilroy672]

Don't use up a jump to get a different color. Because of the recall you can return or exchange your recalled Note 7 for any device in store. That means you can exchange it for any color.

I can't. As I said the replacement phone is being sent to a local store..a black one. That phone is associated with my account so there for I can not change colors. Which I think is BS. It's my phone I'm the one who is paying for it not Samsung or T-Mobile. Its not the end of the world if I cant change colors, but the fact I'm not aloud too is why its BS.

 

[Blues Fan]

You too? I swear T-Mobile is a joke sometimes! They can't find my husband's 6 Plus either. This whole thing is a mess!!!

This has me worried. If you read my horror story I've had about not getting my $864 back yet because they have no record of me returning my Note 7 at the store. I'm supposed to have my money put back on my card soon tmobile told me, but if not by Wed I will be calling and heads will roll!

 

[Shanda5303]

So I finally got my replacement on Thursday, I tried to on Wednesday night. I got out of work later than usual and couldn't get to the store until 8:35pm (they closed at 9pm) of course they had customers in front of me but I waited patiently. They didn't finish until 8:56pm, finally one of the guys asked what I was there for and I told him to exchange for the replacement Note 7. Completely annoyed he told me that it would take over an hour and that they close in 4 minutes. I was pretty frustrated because I wasn't going to have any time the next day to do the exchange & after the forced update my old N7 was running like crap. Also I'm not one of those customers who needs their phone setup so I don't think it would've taken that long but I just wish someone would have said something to me when I was waiting in line. Or when I called earlier that day to make sure they were in stock.

Luckily for me the next day we had a power outage at my work but when I called to see if any of the local T-mobile stores had the new N7's in stock literally everyone was sold out except for the store I was at the night before. So even though I told T-Force I refused to step foot in that store again I went back. I'm glad I did different people were working, they were very friendly and even though it took almost two hours I got my coral blue note 7. Then sent John Leger a dm about the awesome employees who helped me Thursday night.

tl;dr Exchanged Silver for Coral Blue took app. 2 hours

 

[Victor Hernandez Jr]

So I finally got my replacement on Thursday, I tried to on Wednesday night. I got out of work later than usual and couldn't get to the store until 8:35pm (they closed at 9pm) of course they had customers in front of me but I waited patiently. They didn't finish until 8:56pm, finally one of the guys asked what I was there for and I told him to exchange for the replacement Note 7. Completely annoyed he told me that it would take over an hour and that they close in 4 minutes. I was pretty frustrated because I wasn't going to have any time the next day to do the exchange & after the forced update my old N7 was running like crap. Also I'm not one of those customers who needs their phone setup so I don't think it would've taken that long but I just wish someone would have said something to me when I was waiting in line. Or when I called earlier that day to make sure they were in stock.

Luckily for me the next day we had a power outage at my work but when I called to see if any of the local T-mobile stores had the new N7's in stock literally everyone was sold out except for the store I was at the night before. So even though I told T-Force I refused to step foot in that store again I went back. I'm glad I did different people were working, they were very friendly and even though it took almost two hours I got my coral blue note 7. Then sent John Leger a dm about the awesome employees who helped me Thursday night.

tl;dr Exchanged Silver for Coral Blue took app. 2 hours

How u like coral? I like it but it's very hard to find a case that matches

 

[Bigriggy63]

How u like coral? I like it but it's very hard to find a case that matches

I had traded my Coral Blue in, and received Black as a replacement. I have two Coral Blue cases for Sale, let me know if you are interested! Pm me for info, thanks!

 

[jlczl]

How u like coral? I like it but it's very hard to find a case that matches

The UAG Ash looks great on it imo.