10-25-2016 12:07 PM
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  1. SarahGN's Avatar
    It's stuff like that that makes me want to return it immediately.
    You should!
    09-05-2016 08:14 PM
  2. MisterEd's Avatar
    I think AT&T is handling it like that but Verizon reps say otherwise.
    I just posted info but for some reason it has to be "approved by a moderator" regarding a chat I just had with Samsung pretty much confirming what you just said. No idea why the post was not posted but if they release it the info is interesting.
    09-05-2016 08:14 PM
  3. SarahGN's Avatar
    I just posted info but for some reason it has to be "approved by a moderator" regarding a chat I just had with Samsung pretty much confirming what you just said. No idea why the post was not posted but if they release it the info is interesting.
    What did they say? That AT&T is handling it through the carriers but Verizon is not?
    09-05-2016 08:18 PM
  4. MisterEd's Avatar
    Sorry for the double post. I called 1800 Samsung. This time I got through right away to someone in the US. She said the process is that all exchanges will go through the carrier even if you bought at target. I pressed her several times and she said she understands the confusion but said I need to deal with ATT. She seemed confident this is the plan and it just may take a day or two for everyone to catch up.
    My CHAT with Samsung pretty much confirms what you said. Unfortunately for some reason the forum didn't "release" the post with the chat and it's not showing up (after 15 minutes of editing). Message I got said "must be approved by moderator).
    09-05-2016 08:18 PM
  5. trmiv's Avatar
    When I chatted with AT&T they told me I had to go through Target. Really seems no one has a clue what's actually going on. Hopefully things will start to clear up now that the holiday weekend is over.
    09-05-2016 08:20 PM
  6. MisterEd's Avatar
    What did they say? That AT&T is handling it through the carriers but Verizon is not?
    He took all my info (IMEI, place of purchase, phone number etc etc) and said they are forwarding it to the carrier and after 24 hours I should go to an AT&T store. They also gave me a ticket number to refer to.

    Zaki U: I am going to take the information you have provided and we will send this to your Carrier/Retailer on your behalf.
    Zaki U: Please allow 24hrs and then you can reach out to your Carrier/Retailer for confirmation. –Again we are sorry for any inconvenience.
    Zaki U: I will let you

    Ed F: So you are saying I can go to an AT&T store even though it was purchased at a TARGET store, correct?
    Zaki U: Yes, you are correct.
    Zaki U: Please contact them after 24 hours
    09-05-2016 08:22 PM
  7. SarahGN's Avatar
    He took all my info (IMEI, place of purchase, phone number etc etc) and said they are forwarding it to the carrier and after 24 hours I should go to an AT&T store. They also gave me a ticket number to refer to.

    Zaki U: I am going to take the information you have provided and we will send this to your Carrier/Retailer on your behalf.
    Zaki U: Please allow 24hrs and then you can reach out to your Carrier/Retailer for confirmation. –Again we are sorry for any inconvenience.
    Zaki U: I will let you

    Ed F: So you are saying I can go to an AT&T store even though it was purchased at a TARGET store, correct?
    Zaki U: Yes, you are correct.
    Zaki U: Please contact them after 24 hours
    Ok that is for AT&T. Verizon says they are not doing it that way.
    09-05-2016 08:23 PM
  8. MisterEd's Avatar
    Ok that is for AT&T. Verizon says they are not doing it that way.
    According to the rest of my chat that is what SAMSUNG is doing as policy. Assuming he is correct (that in itself is a major reach) Verizon and AT&T probably don't have a clue yet. THAT makes much more sense. I PAID AT&T IN FULL for the phone (not TARGET, they just got my deposit).
    09-05-2016 08:25 PM
  9. SarahGN's Avatar
    According to the rest of my chat that is what SAMSUNG is doing as policy. Assuming he is correct (that in itself is a major reach) Verizon and AT&T probably don't have a clue yet. THAT makes much more sense. I PAID AT&T IN FULL for the phone (not TARGET, they just got my deposit).
    If you got the phone on Next, unless you paid off the loan in full you did not pay AT&T anything yet - there hasn't yet been a payment due on the loan. You paid Target the taxes and the downpayment.

    When you return a phone purchased on a DPP, the place of purchase refunds you the taxes and the downpayment that you paid to them and notifies the carrier to cancel the DPP. So when I returned my Note7 to Target, they refunded me the taxes I paid to them as well as the downpayment. Then they notified Verizon that the phone was returned and Verizon canceled the DPP.
    09-05-2016 08:37 PM
  10. clerk's Avatar
    If you got the phone on Next, unless you paid off the loan in full you did not pay AT&T anything yet - there hasn't yet been a payment due on the loan. You paid Target the taxes and the downpayment.

    When you return a phone purchased on a DPP, the place of purchase refunds you the taxes and the downpayment that you paid to them and notifies the carrier to cancel the DPP. So when I returned my Note7 to Target, they refunded me the taxes I paid to them as well as the downpayment. Then they notified Verizon that the phone was returned and Verizon canceled the DPP.
    I don't think ATT knows it yet. She specifically said they cannot refuse an exchange and to call Samsung in the store if they do.
    09-05-2016 08:56 PM
  11. clerk's Avatar
    I don't think ATT knows it yet. She specifically said they cannot refuse an exchange and to call Samsung in the store if they do.
    While it may be true no one has paid ATT yet we all borrowed money from ATT at the time of purchase and currently owe them money.
    09-05-2016 08:59 PM
  12. SarahGN's Avatar
    I don't think ATT knows it yet. She specifically said they cannot refuse an exchange and to call Samsung in the store if they do.
    From all I have read, AT&T seems to be handling things differently from Verizon. I was simply addressing the comment that AT&T has been paid in full. Unless you put down a 100% downpayment, they have not been paid in full.

    I think people who want to exchange need to wait until tomorrow to see what the carriers say. This weekend was a major US holiday and the replacement devices aren't even in the stores yet.

    If you want to return, I would haul your arse back to Target ASAP and get that done right away because it is clear to me that Samsung has removed the post-14 day return for a full refund option, which is by far the best option.
    09-05-2016 09:02 PM
  13. clerk's Avatar

    If you want to return, I would haul your arse back to Target ASAP and get that done right away because it is clear to me that Samsung has removed the post-14 day return for a full refund option, which is by far the best option.
    Totally agree.
    09-05-2016 09:15 PM
  14. MisterEd's Avatar
    If you got the phone on Next, unless you paid off the loan in full you did not pay AT&T anything yet - there hasn't yet been a payment due on the loan. You paid Target the taxes and the downpayment.

    When you return a phone purchased on a DPP, the place of purchase refunds you the taxes and the down payment that you paid to them and notifies the carrier to cancel the DPP. So when I returned my Note7 to Target, they refunded me the taxes I paid to them as well as the downpayment. Then they notified Verizon that the phone was returned and Verizon canceled the DPP.
    #1) Phone is paid off but that has nothing to do with it. I paid my deposit, 24 hrs later paid it off. I don't like owing anyone anything.
    #2) Deposit goes to AT&T not Target (they just collect it) All Target (well, actually Marketsouce) gets is a commission for the sale of after xx months of service is completed of (from what I understand) $300 but it has nothing to do with the deposit. That is AT&T's money which is why it is entered into AT&T's POS system (if you look at the computer they use it's a totally separate machine from target's POS system but yes, it does generate a receipt with Target's name on it.
    #3) While Marketsource is only a LEASED DEPARTMENT at Target (they simply lease the square footage space) since they are under Target's name, ultimately Target's reputation is what is at stake.

    Edit: POS = point of sale and not piece of shxx
    09-05-2016 09:35 PM
  15. SarahGN's Avatar
    #1) Phone is paid off but that has nothing to do with it. I paid my deposit, 24 hrs later paid it off. I don't like owing anyone anything.
    I did the same thing. It made my return more complicated as the DPP could not be canceled. I had to get Verizon to credit my account for the DPP balance. They could not credit my cc.
    09-05-2016 09:45 PM
  16. SarahGN's Avatar
    #2) Deposit goes to AT&T not Target
    Eventually yes. But if you return for a refund w/in 14 days it gets refunded by Target, not the carrier. I paid my deposit with Target gcs and got it back in Target gcs.
    09-05-2016 09:48 PM
  17. SarahGN's Avatar
    That is AT&T's money
    I am 100% certain that Verizon would not accept my Target gift cards as payment, lol!

    Yes, the DP eventually makes it to the carriers, but if you are w/in 14 days it has not yet been sent to them. So it works like I said it works when you return for refund - your taxes/DP gets refunded to you by the place of purchase and your DPP gets canceled by the carrier.

    I will never again pay off a DPP before the 14 day return period is up b/c that further complicated my return and as I said, Verizon could not credit my cc for the DPP balance; instead they gave me a bill credit. I am OK with that because I have a lot of lines on my account and big Verizon bills but not everyone would be OK with that outcome.
    09-05-2016 09:50 PM
  18. SarahGN's Avatar
    #3) While Marketsource is only a LEASED DEPARTMENT at Target (they simply lease the square footage space) since they are under Target's name, ultimately Target's reputation is what is at stake.
    ITA that the average person thinks they are dealing with Target not MarketSource just like the average person thinks they are dealing with Costco not Wireless Advocates. But at the end of the day, the system in place was not set up to handle returns outside of the 14 day return period due to recalls. This is a very, very, very unusual situation. Nothing like this has ever happened before in the US smartphone industry.
    09-05-2016 09:53 PM
  19. mozman's Avatar
    Here's my experience returning the my AT&T Note 7 to target. I am within the 14 day return period. Turns out I had to return the phone to the same store I purchased it at (after going to my nearby target). The return is handled by the guest services counter, not the Target Mobile employee. However, the Target Mobile employee needed to verify I was returning the right phone and accessories. The guest services lady made me forfeit the Sim card that came with the Note 7. She said that if it came with the phone then it has to go back as well. Then guest services processed my return (which is for the taxes on the phone price). After that I had to go to with the Target Mobile employee, back to his kiosk for him to notify AT&T that I returned the phone. After about 45 minutes it was all settled.

    Problem: because I had to forfeit the Sim card I have nothing to activate my old Galaxy S6. I Called AT&T later back at home to activate my old Sim that was in my S6. Turns out that once a Sim is deactivated, it can not be activated again. Now I have to go to an AT&T store to get a free Sim card to get my S6 to work.

    Positive side is that I still have the usb cable and usb c adapter, and was not asked to give back to $100 GC.

    The Target Mobile employee never processed a return, he didn't ask about the GC. But when he called his manager for help processing THE AT&T cancellation, I was asked. I told him I already spent it and that was it. Nothing else asked.

    Do note that I got my Note 7 after the $100 GC promo expired, but was able to still get it. So there's no note on my Target receipt that I got the $100 GC,in case your receipt indicates it.

    Hope this help set possible expectations, if any one returns their phone to target.
    SarahGN likes this.
    09-05-2016 09:56 PM
  20. SarahGN's Avatar
    Here's my experience returning the my AT&T Note 7 to target. I am within the 14 day return period. Turns out I had to return the phone to the same store I purchased it at (after going to my nearby target). The return is handled by the guest services counter, not the Target Mobile employee. However, the Target Mobile employee needed to verify I was returning the right phone and accessories.
    That's very different from what I experienced. My Target Mobile guy inspected the device/accessories I was returning and then called his ROC to process the return through Verizon so that the DPP was canceled and upgrade restored.

    Then he took the device and my Target receipt to CS and all the CSR did was refund me my DP in the form of a Target gc (since that was how I paid) and the taxes were credited back to my cc (since that was how I paid). Then I was on my way.
    09-05-2016 10:00 PM
  21. SarahGN's Avatar
    Do note that I got my Note 7 after the $100 GC promo expired, but was able to still get it. So there's no note on my Target receipt that I got the $100 GC,in case your receipt indicates it.
    There would be no note of the $100 GC even if you got it during the promo. It is issued a separate receipt. The CSRs don't know about it unless the Target Mobile rep tells them.

    One poster a few posts back, the TM rep took the $100 GC, which means that Target will never see that $100 GC returned to them, lol!
    09-05-2016 10:13 PM
  22. MisterEd's Avatar
    I did the same thing. It made my return more complicated as the DPP could not be canceled. I had to get Verizon to credit my account for the DPP balance. They could not credit my cc.
    My thing is I have no desire for a refund. I want the phone. So that is one major difference we have. I will keep it as long as necessary because the chances of it blowing up are slim to none. I mean 35 or 40 out of how many million? If I can get it replaced now, 1200 miles from where I bought it, fine. If not I will either go to Target to exchange when I get home or bring it to Samsung repair about 20 miles from where I live (at home, not here). It SEEMS to me Samsung will take care of it.

    What made me call Samsung was I was speaking to the Samsung rep down here in central FL at local Best Buy about this situation and he told me that Samsung will do what (it seems) the chat guy said he will do. He also told me there was a FIRMWARE problem with my phone which was causing a very fast battery drop and it needed to be reflashed (not software but firmware). He said he used to be able to do it but since the recall they removed the firmware from his access. He SEEMED to know what he was talking about but of course he could have been blowing smoke up my arse.

    I'll go to a local AT&T with my phone down here and if they blow me off I will call Samsung with the ticket number while I am there. If nothing comes of it I can wait till Oct 12th when I return to NJ. I'm not worried, I'll just make sure my wife keeps it and not me!!
    09-05-2016 10:15 PM
  23. mozman's Avatar
    There would be no note of the $100 GC even if you got it during the promo. It is issued a separate receipt. The CSRs don't know about it unless the Target Mobile rep tells them.

    One poster a few posts back, the TM rep took the $100 GC, which means that Target will never see that $100 GC returned to them, lol!
    I saw that post and found it interesting,and made think about it when I was asked about the GC.
    09-05-2016 10:15 PM
  24. SarahGN's Avatar
    I saw that post and found it interesting,and made think about it when I was asked about the GC.
    My TM rep told me just to keep mine and didn't mention it to the CSR so I kept it

    I have $300 in Target gift cards to apply to the downpayment when I rebuy the Note7 if they run another promo, and I think that they will. Hopefully Target will have a good promo but if not like I said, I can use $300 in Target gift cards quickly just buying all of the staples that I buy anyhow.
    09-05-2016 10:21 PM
  25. steelers1's Avatar
    Went to the Target I bought mine at today. The guy working the target mobile was the area manager not the normal kid. He still had no clue what was going on. He said all refunds or exchanges were to be done straight through Samsung. He even had a number for me to call for Samsung. He said that's what they were all told in an email. He also said they received an email last Wednesday about the recall and to not sell anymore and send the remaining stock back to Samsung. I told him he must have his days mixed up too because the recall was announced Friday not Wednesday. Hee basically said they can't help me and I'm on my own. Target mobile is filled with the most incompetent, frustrating, and useless employees I've ever seen.
    MisterEd likes this.
    09-05-2016 11:12 PM
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