Anyone order from Samsung directly?

[anon(10185658)]

Still no shipping info. A Best Buy Samsung Store rep told me if you preordered, it will get to you by the 20th. Hmm...

 

[aokusman1]

Still no shipping info. A Best Buy Samsung Store rep told me if you preordered, it will get to you by the 20th. Hmm...

That's just as useful as someone telling you that in a dream.

 

[ol_jackburton]

Still no shipping info. A Best Buy Samsung Store rep told me if you preordered, it will get to you by the 20th. Hmm...

As long as it ships out today, we should get it by the 20th.

 

[Nubwy]

Sent an email to Samsung and got this reply. BTW I'm from the UK ordered from Samsung directly on the 30th March.

"Thank you for contacting Samsung UK Online Store!

Dispatch should take place on the 19th or 20th of April with delivery within 1-2 work days. Thus the Galaxy S8 will be with you almost a week earlier than its general release. As soon as the order is shipped you will be informed via email.

We remain at your disposal, should further assistance be needed.

Samsung Shop Support Team."

All I can do is wait till I get an email - haven't a clue now if I'm gonna get it this week at all!

Soooooo....Where in the email does getting it between the 21st through the 23rd equal a full week before the 21st, the general release date?

 

[Rumline]

IIRC, general release date in the UK is 28th.

 

[co.ag.2005]

Soooooo....Where in the email does getting it between the 21st through the 23rd equal a full week before the 21st, the general release date?

the "official" release date is the 28th in Europe (or at least UK) from what I've read before.

 

[Blues Fan]

Called again just now. They said nothing wrong with my order but that at any time between now and tomorrow morning I should get the info and ship out and get it by the 20th.

Of course if we don't get it shipped until the 19th we won't get it in time.

You can probably thank Digital River for this since they're the ones that ship it. I probably should have listened and ordered from my carrier instead of them.

 

[aokusman1]

Called again just now. They said nothing wrong with my order but that at any time between now and tomorrow morning I should get the info and ship out and get it by the 20th.

Of course if we don't get it shipped until the 19th we won't get it in time.

You can probably thank Digital River for this since they're the ones that ship it. I probably should have listened and ordered from my carrier instead of them.

I'm on the phone with them now.

 

[ClintRo]

Items can arrive faster than 2 days and be 2nd day.... Think positive thoughts!!

 

[aokusman1]

I'm on the phone with them now.

30 min hold

 

[aokusman1]

Called again just now. They said nothing wrong with my order but that at any time between now and tomorrow morning I should get the info and ship out and get it by the 20th.

Of course if we don't get it shipped until the 19th we won't get it in time.

You can probably thank Digital River for this since they're the ones that ship it. I probably should have listened and ordered from my carrier instead of them.

There is no excuse for not giving customers an avenue to track the progress of their orders.

 

[Blues Fan]

My mom just checked her account and her card was just charged. Still nothing on our end though order shipping wise.

 

[aokusman1]

My mom just checked her account and her card was just charged. Still nothing on our end though order shipping wise.

My card was charged last week. Samsung rep over the phone said they would ship today and its on track for 20th delivery. There are no issues she was aware of.

 

[ninjakel]

Just checked my order page and it now says shipped! This is in the UK.
I haven't had an email yet, just checked it by chance.

 

[Hamboningfreddy]

In the event that the phone does come late, will we get any compensation? Like extended Samsung premium care or something? I feel like there's no way to keep Samsung accountable for something like this.

 

[ClintRo]

You would have to complain and I am sure they would do something for you.

 

[jdfry15]

Just got my shipping email from Samsung saying it shipped

 

[aokusman1]

Just got my shipping email from Samsung saying it shipped

Are you in the US?

 

[jdfry15]

Are you in the US?

Yes

 

[aokusman1]

Yes

Good news.