G4 Pictures rotating after sharing/sending them?

[tardus]

The carrier would be helpful. Maybe not.
On T-MOBILE no such problems for me. I take both landscape and portrait. Mostly landscape

 

[anon(782252)]

In the end, after four pages (lol), I guess we've stumbled upon the two best solutions. Either use a camera app besides LG's, or quickly edit each pic before sending it off. Fortunately, I've used QuickPic Gallery for the past 800 years, so I already had that installed as my main gallery app anyway and perhaps won't mind doing that too much. Second, the manual cameras mentioned in that thread are most likely worlds better than the Google Camera from my Nexus 5, so I'll most likely uninstall that off my G4 and try one of them if I get tired of editing in Quickpic.

It's just a damn shame this is happening, and I still find it strange that so few people are in this thread; you'd think there'd be multiple threads on a basic issue such as this, which means a lot of people aren't experiencing it.

I'm on Sprint and this issue is definitely present. I just don't take a lot of portrait pictures.

 

[Jonneh]

This has been happening with my G4 since day one, very annoying. I believe when you share the picture it will reconfigure the photo depending on which way your holding the phone while sharing the photo. This has worked for me so far.

Not for me, unfortunately. I hold the phone completely still, take a portrait photo, send the portrait photo, and it's sideways on their end (and then on my end too; except it's still portrait in the gallery app). All while never turning the phone any which way. Oh well.

The carrier would be helpful. Maybe not.
On T-MOBILE no such problems for me. I take both landscape and portrait. Mostly landscape

Well, we did the whole carrier thing on the first couple of pages...eventually we realized it's pretty much all carriers.
Though I would be curious to find out if this issue exists on the international model as well?


Once I get my SD card and battery from the promo, I'll see if an SD card being inserted changes things.

 

[Amber Lapp]

Not for me, unfortunately. I hold the phone completely still, take a portrait photo, send the portrait photo, and it's sideways on their end (and then on my end too; except it's still portrait in the gallery app). All while never turning the phone any which way. Oh well.



Well, we did the whole carrier thing on the first couple of pages...eventually we realized it's pretty much all carriers.
Though I would be curious to find out if this issue exists on the international model as well?


Once I get my SD card and battery from the promo, I'll see if an SD card being inserted changes things.

Same problem here, I changed my messaging app to Textra and it works fine now.

 

[Nevpaurion]

Here's my test.

Looks like I'm afflicted with this bug.

I was already unhappy with battery and screen response...

Posted via the Android Central App

 

[Nevpaurion]

New development:

If you share a portrait image while inside the facebook Messenger app it works perfectly, however sharing the picture through the facebook app itself, here, and anywhere else i've tried it rotates...

 

[sswitzer]

If you share a portrait image while inside the facebook Messenger app it works perfectly, however sharing the picture through the facebook app itself, here, and anywhere else i've tried it rotates...

You'll find that portrait pics are going to show in different ways all over the place; for example on my Windows 7 at work, the photos show OK, on my Windows 7 at home the photos are not rotated (I've done a lot of work with my home computer's picture handling.) It completely depends on whether or not the renderer is able to interpret Exif rotation; iPhones and apparently LG use Exif rotation to allow for faster picture processing, while most other Android phone apps actually rotate the image pixels after the shot is taken, rather than relying on Exif rotation.

Specifically for Facebook, it's actually very easy to rotate the photos after you've uploaded them.

 

[ibcop]

If you take a pic in portrait, it should be saved as such and show as portrait regardless of where you put it.

 

[Nevpaurion]

You'll find that portrait pics are going to show in different ways all over the place; for example on my Windows 7 at work, the photos show OK, on my Windows 7 at home the photos are not rotated (I've done a lot of work with my home computer's picture handling.) It completely depends on whether or not the renderer is able to interpret Exif rotation; iPhones and apparently LG use Exif rotation to allow for faster picture processing, while most other Android phone apps actually rotate the image pixels after the shot is taken, rather than relying on Exif rotation.

Specifically for Facebook, it's actually very easy to rotate the photos after you've uploaded them.

I suppose my main concern is that I've had quite a few handsets, iPhone 4, S3, note 2, HTC m7, S5 , Moto x 2014, none of them EVER did this, and I mean EVER.

Posted via the Android Central App

 

[ibcop]

I suppose my main concern is that I've had quite a few handsets, iPhone 4, S3, note 2, HTC m7, S5 , Moto x 2014, none of them EVER did this, and I mean EVER.

Posted via the Android Central App

Exactly. This has only happened with the G4 and lemme tell ya - I've had a lot of devices! Lol

 

[casetj]

You'll find that portrait pics are going to show in different ways all over the place; for example on my Windows 7 at work, the photos show OK, on my Windows 7 at home the photos are not rotated (I've done a lot of work with my home computer's picture handling.) It completely depends on whether or not the renderer is able to interpret Exif rotation; iPhones and apparently LG use Exif rotation to allow for faster picture processing, while most other Android phone apps actually rotate the image pixels after the shot is taken, rather than relying on Exif rotation.

Specifically for Facebook, it's actually very easy to rotate the photos after you've uploaded them.

While I admit the discussion of Exif rotation and rendering is over my head, I just don't believe what you're saying is completely true. I've been taking pictures on devices for several years now -- on iPhones, iPads, Kindles, a Nexus and now the G4 -- and I've never had this issue before. Not on Windows, not after uploading them to Facebook, Google +, gmail, Outlook, instagram, etc etc etc.

The problem with the FB workaround you suggest is that the pictures don't rotate incorrectly until AFTER you've posted them.

And while workarounds are nice, that's missing the point, isn't it? A fundamental, out of the box feature of the phone appears to be broken. It should be fixed, not tolerated.

 

[Jonneh]

Got my LG Promo SD card & battery, so I finally popped an SD card in; no difference though, the two photos I took (one with the rear camera, the other with the front camera) rotated landscape immediately upon transfer to PC. In Hangouts they are correctly portrait when sending to someone, until you exit the conversation thread and go right back in--they're suddenly sideways then. Sideways on the receiver's end as well, which is my main beef with this issue.

Crossing my fingers for an actual fix by LG in terms of a software update.
Until then, just disappointingly attempting the workarounds we've found in this thread.

 

[Nevpaurion]

Got my LG Promo SD card & battery, so I finally popped an SD card in; no difference though, the two photos I took (one with the rear camera, the other with the front camera) rotated landscape immediately upon transfer to PC. In Hangouts they are correctly portrait when sending to someone, until you exit the conversation thread and go right back in--they're suddenly sideways then. Sideways on the receiver's end as well, which is my main beef with this issue.

Crossing my fingers for an actual fix by LG in terms of a software update.
Until then, just disappointingly attempting the workarounds we've found in this thread.

Good to know. I'm disappointed in this as well. I have a trip coming up here this weekend and was really looking forward to the prowess of the G4's camera for it. Blegh. On the bright side the Battery issue is gone, officially better than my brother's S6 at this point.

 

[Jonneh]

Good to know. I'm disappointed in this as well. I have a trip coming up here this weekend and was really looking forward to the prowess of the G4's camera for it. Blegh. On the bright side the Battery issue is gone, officially better than my brother's S6 at this point.

Yeah...try only taking photos in a landscape orientation. Those either don't flip at all, or only rarely.

 

[sswitzer]

I just read this post over at Stack Overflow that discusses Exif rotation: Android Image Resizing and Preserving EXIF data (Orientation, Rotation, etc) - Stack Overflow

To recap the diagnoses that we've already come to in this thread:

• The problem is that the G4 camera app stores rotation using Exif, rather than actually rotating the pixels. (This is likely to improve performance time when saving high-res photos.) I don't know about newer iPhones, but the older ones used to do this as well.
• It doesn't matter what carrier you use, the effect you're seeing is built right into the camera app.
• Some image renderers (gmail, QuickPic, the built-in gallery, etc.) understand Exif rotation and make use of it; other apps (Facebook, the AC app, etc.) don't make use of that Exif rotation data.
• There are really four solutions, although none of them are ideal:
  1. using QuickPic (or other editors as well), just save the photo... and the rotation will take place using pixels rather than Exif. This solution is actually pretty good, as a) it's free, b) you'll love QuickPic... especially because it can be used to solve the "edit" issue ( http://forums.androidcentral.com/lg-g4/543075-editing-stock-gallery.html ), and c) why not do a quick edit on your photo before sharing or uploading? It's fun
  2. use an editor on your computer to do the same,
  3. on Facebook, you can rotate the photo after you've uploaded it,
  4. or use a different camera app; many people have had success with https://forums.androidcentral.com/e...ionet.android.camera.pro&hl=en&token=We-fUQ9X (there's also a light free version) -- personally I'm not thrilled with that app, but others are liking it.

 

[Jonneh]

[*]or use a different camera app; many people have had success with https://forums.androidcentral.com/e...ionet.android.camera.pro&hl=en&token=0vsaHmQZ (there's also a light free version) -- personally I'm not thrilled with that app, but others are liking it.
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Just curious; can you tell me why you didn't enjoy using that one?

 

[sswitzer]

Just curious; can you tell me why you didn't enjoy using that one?

I found the controls, especially the manual focus, difficult to use compared to the LG camera app.

What I did like about it, though, was that the controls were always white against a dark background; the LG camera app's controls are great, but when you subject is very light or you've set the exposure incorrectly (upped the shutter speed too much or lowered the ISO) the controls are nearly impossible to see.

I don't know; I might go back to it and try again.

By what I've seen on the play store, the Vipek "manual camera" ( https://forums.androidcentral.com/e...ails?id=pl.vipek.camera2&hl=en&token=2DBGQeaP ) looks excellent, but I couldn't get it to work on the G4 -- the opening screen would show up and then quickly disappear; I've emailed the developer about it, but heard nothing back.

 

[Jonneh]

Update from LG (email response) from yesterday:

"Dear Jon,

This is Cassie from LG Electronics. I am sending this as an update with regard the issue on the LG G4's camera. We are still working with them to have this checked. Please bear with us and once again, thank you very much for bringing this to our attention. We'll keep you updated as well via email. Once again, I'm sorry for the delay in processing the request and thank you very much for your understanding.

Sincerely, Cassie"

Still have to hand it to their customer service; I'm impressed with the communication and the fact that they read through this thread.

-Posted via the Android Central App on my G4-

 

[sheailewis1]

With every phone I've had, there would be certain apps that would rotate pictures when uploading.

Thankfully there's a editor in the photos app.

 

[camelot023]

Update from LG (email response) from yesterday:

"Dear Jon,

This is Cassie from LG Electronics. I am sending this as an update with regard the issue on the LG G4's camera. We are still working with them to have this checked. Please bear with us and once again, thank you very much for bringing this to our attention. We'll keep you updated as well via email. Once again, I'm sorry for the delay in processing the request and thank you very much for your understanding.

Sincerely, Cassie"

Still have to hand it to their customer service; I'm impressed with the communication and the fact that they read through this thread.

-Posted via the Android Central App on my G4-

Jonneh,

Can you post the email address you sent your original email to. Maybe if more of us send emails regarding this issue, LG will step up their fix for this.