Galaxy S3: Frozen on Samsung Start Screen after Software Update

Re: Galaxy S3 Frozen on Samsung Start Screen after Software Update

Hey Kenada, I have the same message. Did you end up running it, and did you lose your data?
 
Re: S3 Frozen on Samsung Start Screen after Software Update

PERFECTO!!!
MUCHAS GRACIAS!!!
Funciono para mi!! :):):)


Finally, the solution! I made use of Samsung Kies. Here's what I did:

1. Install Samsung Kies in your computer if you don't have. (You may have to choose between Kies or Kies3. Kindly check Samsung website)
2. Connect your device to computer.
3. Turn on your device. As with our case, it will get stuck in the splash screen logo.
4. Press Volume Down + Home button + Power button. Hold it for some time until the ODIN screen is displayed. (The one with green Android character and it says "Downloading... Do not turn off the target!!")
5. Launch Samsung Kies.
6. Ignore if you see some prompts that say your device is unrecognized.
7. Go to Tool > Firmware upgrade and Initialisation
8. Enter your device's model name. (Ex: GT-I9300). Be aware of the uppercase letters.
9. Click OK.
10. Enter your S/N the click OK.
11. Then follow the succeeding instructions as it will now direct you to downloading your firmware.
12. Just wait until it's done and auto-upgrade with your device shall commence.
13. Then whoala! Welcome your device back!

This works for me. I have Galaxy S3.

Hope this helps!
 
Hi there

I'm excited to see that so many are getting this right - I'm glad I found it.
I currently have Kies3 but when I enter Recovery Mode for my S3, I am not shown a ODIN splash page. I don't even think I have ODIN installed. How do I go about installing this so that I can follow the steps?

Thanks so much in advance.
 
Hi;
I've got the same problem after a software update. I followed all your steps, till step 11 after i click start, it starts with "prepare for Firmware upgrade" then I get a message "the device's version cannot be updated"
Please help
 
Re: S3 Frozen on Samsung Start Screen after Software Update

hi...why i cant start update..the usb not detected when in recovery mode
 
Re: S3 Frozen on Samsung Start Screen after Software Update

Hi meoMonares,

I am facing a similar problem when i updated the latest software on my S3. I tried following the below steps highlighted by you but it gets stuck at the last step and throws up the message :' The device's version cannot be updated' :(

Appreciate if you can shed some light on this.


Finally, the solution! I made use of Samsung Kies. Here's what I did:

1. Install Samsung Kies in your computer if you don't have. (You may have to choose between Kies or Kies3. Kindly check Samsung website)
2. Connect your device to computer.
3. Turn on your device. As with our case, it will get stuck in the splash screen logo.
4. Press Volume Down + Home button + Power button. Hold it for some time until the ODIN screen is displayed. (The one with green Android character and it says "Downloading... Do not turn off the target!!")
5. Launch Samsung Kies.
6. Ignore if you see some prompts that say your device is unrecognized.
7. Go to Tool > Firmware upgrade and Initialisation
8. Enter your device's model name. (Ex: GT-I9300). Be aware of the uppercase letters.
9. Click OK.
10. Enter your S/N the click OK.
11. Then follow the succeeding instructions as it will now direct you to downloading your firmware.
12. Just wait until it's done and auto-upgrade with your device shall commence.
13. Then whoala! Welcome your device back!

This works for me. I have Galaxy S3.

Hope this helps!
 
Re: S3 Frozen on Samsung Start Screen after Software Update

Hi meoMonares,

I am facing a similar problem when i updated the latest software on my S3. I tried following the below steps highlighted by you but it gets stuck at the last step and throws up the message :' The device's version cannot be updated' :(

Appreciate if you can shed some light on this.

witch kies are you using???
 
Have you fixed your problem yet?
Cause I've followed all the steps of Monares and got stuck at the final step to, it keeps saying:
"The device's version cannot be updated'" and I'm using Kies cause my device is Galaxy S3 (Kies 3 is for Note3 and higher model, right?)

Really appreciate if anyone can give me some tips and I don't want to lose my data too, haven't back up yet, so sad :(
 
Hi,
I had the same problem, I tried to use the solution u offered, but I don't have "firmware upgrade" option in my samsung kies as u see in the image.
What should I do?
Thanks
ssssss.jpg
 
Re: S3 Frozen on Samsung Start Screen after Software Update

Finally, the solution! I made use of Samsung Kies. Here's what I did:

1. Install Samsung Kies in your computer if you don't have. (You may have to choose between Kies or Kies3. Kindly check Samsung website)
2. Connect your device to computer.
3. Turn on your device. As with our case, it will get stuck in the splash screen logo.
4. Press Volume Down + Home button + Power button. Hold it for some time until the ODIN screen is displayed. (The one with green Android character and it says "Downloading... Do not turn off the target!!")
5. Launch Samsung Kies.
6. Ignore if you see some prompts that say your device is unrecognized.
7. Go to Tool > Firmware upgrade and Initialisation
8. Enter your device's model name. (Ex: GT-I9300). Be aware of the uppercase letters.
9. Click OK.
10. Enter your S/N the click OK.
11. Then follow the succeeding instructions as it will now direct you to downloading your firmware.
12. Just wait until it's done and auto-upgrade with your device shall commence.
13. Then whoala! Welcome your device back!

This works for me. I have Galaxy S3.

Hope this helps!

HI,
but after step #11 and i replace the battery and return it back and i press START UPGRADE , a message comes saying : this device's version cannot be updated.S3.jpg

* my phone is Galaxy S3 , i have installed Kies not Kies3
please help as i use my phone for business

Thanks
 
Last edited:
Hi,
I have had exactly the same problem with my S3. The phone was frozen on the start up screen and had previously been in an endless rebooting cycle. I'd tried resetting but to no avail. I had all but given up and was off to the repair shop but before I left I wanted to download my contacts to my PC. I connected the USB cable and through the contacts menu I exported to USB storage. The phone came to life and 3 days later it is still working perfectly. I have no idea how or why this worked but surely it's worth a try?
 
Re: S3 Frozen on Samsung Start Screen after Software Update

HI,
but after step #11 and i replace the battery and return it back and i press START UPGRADE , a message comes saying : this device's version cannot be updated.View attachment 119873

* my phone is Galaxy S3 , i have installed Kies not Kies3
please help as i use my phone for business

Thanks
I had 4.3.x and held off updating for the longest time since it's usually a PITA. And.. well yeah... it is this time too. I've used Kies in the past to recover it and know how to fix. but this time I'm getting the same as above. Also tried flashing with the ODIN program and it fails.

I'm currently downloading the latest firmware but is taking 5+ hours.
Any help would be greatly appreciated.
 
Re: S3 Frozen on Samsung Start Screen after Software Update

hi all, im having the same problem in my S3 GT-I9300, i have same screen appeared every time i try follow the stepsS3.jpg
 
Re: S3 Frozen on Samsung Start Screen after Software Update

Hi meoMonares,

I am facing a similar problem when i updated the latest software on my S3. I tried following the below steps highlighted by you but it gets stuck at the last step and throws up the message :' The device's version cannot be updated' :(

Appreciate if you can shed some light on this.

Same problem as mine.

Will appreciate if will get solution on this....
 
Re: S3 Frozen on Samsung Start Screen after Software Update

HI,
Also from me... I already do a factory reset, but i have the same message. "The device's version cannot be updated."
someone have find a solution?
thanks in advance
seeyaa Luke
 

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