Google Store Trade-in tracker

[Beachboy63]

Mine left Nashville on October 24 and has been in transit since with a notation that it was arriving late. Just received an email from Google that it was received at their warehouse and they'll assess the phone within 1 to 4 business days.

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[cbreze]

What concerns me is my trade-in arrived Monday yet other than seeing that on the tracking I received no notification from Google whatsoever. Others here seem to be receiving a notification acknowledging that they have it. It's concerning because the same exact scenario played out with my pixel 2 which ended up getting lost and I never got it or the refund back.

 

[X1tymez]

Grr

When did you drop off yours? Mine looks like it left Seattle on October 26th, 8 days after drop off (hopefully). I haven't seen any new scans in Seattle after 26th so I'm hoping that means it really is in transit this time.

Mine is P6 Pro trade in so worth $480 trade in, they better not screw up

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Dropped on the 19th and scanned on 23th fast forward I'm still here. Lol

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[bkeaver]

Out of curiosity, did everyone get their full estimated amount on trade in? I usually don't worry about it but this year the process doesn't feel as smooth to me.

Yes I did

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[patchs]

Out of curiosity, did everyone get their full estimated amount on trade in? I usually don't worry about it but this year the process doesn't feel as smooth to me.

See my post above. Full amount of trade in refunded on my CC.

 

[droid4450]

Mine has been stuck at Nashville for 3 days. At one time it had an estimated delivery of last Friday 10/21. Now there is no delivery date just "In Transit, Arriving Late".

Mine must be one the same truck as yours the same thing mine says


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[bonnie100th]

Mine has been stuck at Nashville for 8 days and counting, have the same message as many of you from USPS that is arriving late, and they are riding the phone form the Nashville Distribution Center to the Nashville Distribution Annex Center since October 21th ( suppose to be delivered october 22nd). I open a case with USPS and Google, and both wash their hands. From the Distribution Center in Nashville to the La Vergne final destination is only 27 miles distance. This is absolutely ridiculous. Both are dropping the ball,but I will not, this is plain BS!

 

[bkeaver]

Mine has been stuck at Nashville for 8 days and counting, have the same message as many of you from USPS that is arriving late, and they are riding the phone form the Nashville Distribution Center to the Nashville Distribution Annex Center since October 21th ( suppose to be delivered october 22nd). I open a case with USPS and Google, and both wash their hands. From the Distribution Center in Nashville to the La Vergne final destination is only 27 miles distance. This is absolutely ridiculous. Both are dropping the ball,but I will not, this is plain BS!

That's just crazy.

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[anthonium]

Mine says it departed the Nashville location and now says Moving through network, in transit, arriving late. It's been at this status for many days now. I don't understand why it's taking so long. Growing a bit concerned.

 

[mustang7757]

Mines been in Limbo since 26

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[patchs]

I checked my USPS tracking number, it's still "moving through the network" so I wouldn't worry too much, hang in there, you'll get your credit like I did.

 

[X1tymez]

My is in Memphis TN . Since I return Pixel 7 I wonder what Google will do to my tradec-in.

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[Derek_B]

Mine says it departed the Nashville location and now says Moving through network, in transit, arriving late. It's been at this status for many days now. I don't understand why it's taking so long. Growing a bit concerned.

I had the same thing. Originally supposed to be delivered on 10/21. Last USPS update was 10/25 saying the same thing as yours (in fact, it still says that). I got the email that Google received the trade in on 10/27. Hang in there a little while longer and hopefully you'll get the good news soon.

 

[Beachboy63]

Google sent me an email on 10/29 stating that my trade in phone has been received and would be assessed shortly. I just checked the USPS tracking site just out of curiosity and it still shows "moving through network in transit arriving late" now two full days after delivery to Google's warehouse.

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[cbreze]

My trade in was delivered to Google exactly one week ago and today I received an email saying they had received it. Was nice to get the acknowledgement. Sounds like things are finally starting to move hopefully.

 

[AnnDroid]

I dropped mine off at a post office box outside of the post office. In retrospect I really should have handed it to someone but all went well. I just got notification of my $540 refund

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[bonnie100th]

Well... the drama continues, as of today, no changes in the USPS tracking, I opened a new case with USPS this past Saturday, I have a phone call from USPS today, and an email as well, phone call from TN, (saying basically " the package most likely been delivered during the weekend" you will have a confirmation from the recipient or your service provider in few days", we do not provide actual delivered tracking, we are set up like that" this was from my first case with USPS after my answer to their" resolved case answer". the e-mail came from my second case opened last Saturday with them, this one basicalle saying, since so many days went by and there wasn't any update in the tracking number, the package got damaged or lost, and they provided me a link to claim a missing mail. Then I investigate this third party that Google uses for the this trade in phones, and they have lots of complaints in the BBB. This looks like real crap.
Then I contacted Google again and they told me I need to wait 14 days to escalate the case to a supervisor, or if I prefer I contact myself the third party selected by Google for the phone trade ins, whicjh is this company reported to the BBB by quite a few people. Interestingly, this company was sold a month ago. I called and went directly to voice mail, the zaga will continue, and off course the 30 days deadline for a trade in phone return will come soon.

 

[Scott337]

My status for both boxes has been "arriving late ... moving thru the network" since the 24th, same as many of you. Still is. I just received two emails from Google that the trade in process has started. I hope that Google uses a different company for trade ins next year, and I hope that company used FedEx or UPS. USPS tracking is not reliable right now.

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[hallux]

Mine made it to and left Memphis today!

 

[lmdroid]

Mine made it to and left Memphis today!

It will get stuck in Nashville next. Mine has been in Nashville since 10/25.