The shipment logistics always happen over the weekend. We should expect some movement on Monday. This is from my experience with the 2 previous notes pre-orders. DRI is notorious for their lackluster processes. Last year, they sent out the shipment notices way late. I found my tracking number by looking up fedex using my order number as reference.
Samsung.com S10/+: Pre-Order Thread
- Thread starter tfou79
- Start date
The shipment logistics always happen over the weekend. We should expect some movement on Monday. This is from my experience with the 2 previous notes pre-orders. DRI is notorious for their lackluster processes. Last year, they sent out the shipment notices way late. I found my tracking number by looking up fedex using my order number as reference.
- Jun 13, 2011
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atm0430
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- Feb 22, 2019
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Technically, no, it wasn't. They put a hold on it, a hold which will expire when they don't put the charge through. They're just checking to make sure you're probably good for it.
When the time comes, then they'll put a charge on that they'll push all the way through.
Ryan Challender
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- Aug 25, 2015
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Hey buddy! So I also preordered the Galaxy S10 Plus on February 22nd, and the initial charge was taken out of my account. This first Payment is what businesses call a "pre-authorization hold". Basically that means that when you initially submitted your offer Samsung requests a authorization hold from your bank. The bank then gives necessary information back to Samsung, mainly whether or not the total cost of the phone is available in your account when the preorder was first submitted. This authorization hold should show on you bank statement for a few days.
Exactly like what happened to you happened to me! Basically Samsungs initial "Authorization hold" is proof that you have the funds. A normal authorization hold, initially will set aside the amount needed for purchase, this is where both you and I saw that amount on our bank statements. Many other businesses like Samsung use authorization holds as a security measure for themselves. However the authorization holds most company's due typically will only "hold the initial payment amount" for around 48 to 72 hours, the length of time can depend on your bank and their policies as well. For both of us we freaked out when we randomly found the payment money back in our accounts. Because we preordered and it would be between 2 to 3 weeks due to delayed shipments our a"uthorization hold" expired and that's why we noticed the funds once again available. This is not something to worry about, companies usually won't hold funds for long periods or time, the delay in shipping meant that because we would be waiting 2 to 3 weeks before I item shipped, out authorization holds ended and the funds of our initial preorder payments were made available again. Again dont worry, your preorder should 100% still be in Samsungs system (mine was when I called customer support). In my case my preorder of the S10 Plus says "will ship by March 15th", so the pre-authorization hold we both made when preordering will once again be withdrawn from our accounts. Usually 1 to 2 days before or 1 to 2 days after our phones ship out!! At that point you should once again be able to see that your payment was taken out of your account! It's important to know that it is imperative that you keep the amount of money needed to cover the cost of your original S10 preorder, otherwise when they go to ship your phone and the amount you owe them is declined due to insufficient funds your order would be canceled and I'm sure you would also lose out on whatever preorder bonus you were expecting! Keep that amount of money in your account until a few days after your phone ships. Samsung may very well try to withdraw those funds 1 to 2 days before the posted "ship by date" or they could also attempt to draw those funds 1 to 2 days after yohe phone had already shipped (though this option is unlikely), the latter would be more common! Again dont worry about it, I know its stressful and you just want everything to run smoothly! Which it will! Just remember to keep the amount of money you need available, and I garnered that closer to the ship date you will be charged and your phone will ship! Good luck buddy!
P.S. -- Sorry for the super long explanation, sometimes I just ramble when I'm typing long messages lol. Hopefully this helps bring some light to this situation (it is a common one), and helped to quell your worries!! I also hope that I didn't confuse you more or over type to the point I no longer make sense!!
Any updates for anyone here that ordered from Samsung.com? Any credit card charges or shipping labels created?
atm0430
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- Feb 22, 2019
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Rose4uKY
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My husband still has the cancel button and a ship date of 3/15. Weird thing is I cancelled my order to get a different case and than cancelled that order and went with Best Buy due to the no 2 trade-ins in the same household at the same time. But anyway I just got a text on both of my cancelled orders that said I opted in to receive shipping and delivery updates and I went to Samsung they both show cancelled.
Yeah, I've seen you post this in almost every pre-order thread. Not sure how this info helps us since we ordered on Samsung.com lol.
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