Samsung Trade in Program, how quickly does the process work thread.

[Mike Dee]

Re: Trade in Question

By them replacing the cracked screen that should take care of the dark spots and I would think you would only get gigged for the crack screen.

 

[Bike Mi Vie]

Re: Trade in Question

By them replacing the cracked screen that should take care of the dark spots and I would think you would only get gigged for the crack screen.

 

[Bike Mi Vie]

Re: Trade in Question

I read

Cracked Screen Offers
In its sole discretion, from time to time Samsung may offer to accept certain model devices with cracked screens as devices that are eligible for trade-in ("Cracked Screen Offer"). A Cracked Screen Offer is only available if the Trade-In Value for your selected Trade-In Device displayed on Samsung’s website or the App states that the value displayed is for the specified model device with a cracked screen. If you select a Cracked Screen Offer at the time you purchase your New Samsung Product, then the Device Eligibility Requirement stated in Section 5.c above will not apply. Samsung will accept your Trade-In Device as eligible for trade-in even though the screen is cracked, if and only if, your Trade-In Device meets all other Device Eligibility Requirements in Section 5.


https://forums.androidcentral.com/e...e-in%2Fterms-and-conditions%2F&token=5y9lj8-g

Section 5

 

[sweetypie31]

I returned mine (from Houston to Ft. Worth) on the 22nd. It was received on the 25th, and I got an acceptance email the 27th.

I mailed mine from Houston on the 21st and I have had no movement since that day. I did my trade in with att and I know it takes them a minute to process , but dang this is longer than usual.

 

[lindajm22]

Re: Trade in Question

I'm in the same boat. :/

I traded my S10+ and I honestly didn't notice that there was a small crack on the back camera glass (not near the lenses) until I was taking photos before packing it up. I sent it in anyway fully sick to my stomach that they would reject it. I have the money to pay the difference, and my email says they will send it back if rejected, but I'm so mad I never saw it because it left me with no time to get it fixed.

 

[technutcounselor]

Re: Trade in Question

I had what looked like a very small deep scratch and they deemed it a crack. They were going to ding me so I took it back and returned the N20 U. Disappointed. I have the Pixel 3 back now. I may trade it in for another phone but it might not be a Samsung.

 

[Katrina White1]

I mailed mine from Houston on the 21st and I have had no movement since that day. I did my trade in with att and I know it takes them a minute to process , but dang this is longer than usual.

Way longer. As long as you initiated the trade before the deadline you're good. Not your fault the AT&T folks decided to unwrap it and play games on it before they hand it off to Samsung. Lol

I'd probably make a call to check on it though. Thats crazy.

 

[Bike Mi Vie]

Re: Trade in Question

I'm in the same boat. :/

I traded my S10+ and I honestly didn't notice that there was a small crack on the back camera glass (not near the lenses) until I was taking photos before packing it up. I sent it in anyway fully sick to my stomach that they would reject it. I have the money to pay the difference, and my email says they will send it back if rejected, but I'm so mad I never saw it because it left me with no time to get it fixed.

What did they say they'll Pay you?

 

[lindajm22]

Re: Trade in Question

What did they say they'll Pay you?

It was $550 if all conditions are met. They received the phone yesterday and I haven't heard anything yet.

 

[Mike Dee]

Re: Trade in Question

I read

Cracked Screen Offers
In its sole discretion, from time to time Samsung may offer to accept certain model devices with cracked screens as devices that are eligible for trade-in ("Cracked Screen Offer"). A Cracked Screen Offer is only available if the Trade-In Value for your selected Trade-In Device displayed on Samsung’s website or the App states that the value displayed is for the specified model device with a cracked screen. If you select a Cracked Screen Offer at the time you purchase your New Samsung Product, then the Device Eligibility Requirement stated in Section 5.c above will not apply. Samsung will accept your Trade-In Device as eligible for trade-in even though the screen is cracked, if and only if, your Trade-In Device meets all other Device Eligibility Requirements in Section 5.


https://forums.androidcentral.com/e...e-in%2Fterms-and-conditions%2F&token=oyoMDFKR

Section 5

I understand section 5, however because it is cracked there is a small possibly they will only gig for the crack. I guess you will know soon.

 

[sweetypie31]

Way longer. As long as you initiated the trade before the deadline you're good. Not your fault the AT&T folks decided to unwrap it and play games on it before they hand it off to Samsung. Lol

I'd probably make a call to check on it though. Thats crazy.

Yeah I'm going to call them when I get off tomorrow. I've already gotten a text from them saying they need the phone by 9/30.

 

[mustang7757]

[Merge threads]

 

[msm0511]

According to FedEx tracking mine got to Texas today, but didn't get the same day email from Samsung saying they received my trade-in, give a few days for processing, etc. that I got last year. Hopefully I'll hear something tomorrow.

 

[Bike Mi Vie]

Re: Trade in Question

I understand section 5, however because it is cracked there is a small possibly they will only gig for the crack. I guess you will know soon.

Nope. LMAO. I used insurance to get a new phone. 99 dollars because my thought is, because it has that dead spot it would make the device ineligible. And then they would give me 0 for it. Didn't want to gamble

 

[BigMosley]

Finally got mine. They received it 8/25 and approved it today, totalling 9 days since delivery. It was my pleasure to buy a pre-owned Note9 for $317 and trade it in for $550!

 

[SeanD_Colorado]

Mine shows just delivered to Fort Worth yesterday 9/1. Hnt even rcvd a we have it notice. but from previous comments...it seems even though it shows "delivered", it still needs to travel to Arlington? Then you rcv the initial we have it email?

I am in the same boat. My FedEx tracking info shows that it was received and signed for on Sept. 1, but I haven't received any notice at all from Samsung.

 

[fee dee cat]

I am in the same boat. My FedEx tracking info shows that it was received and signed for on Sept. 1, but I haven't received any notice at all from Samsung.

I just got the email confirming receipt but says it will take 2/4 days to test and they will advise if it qualifies for trade in...ugh...

 

[mustang7757]

I just got the email confirming receipt but says it will take 2/4 days to test and they will advise if it qualifies for trade in...ugh...

Yeah got same message about 20 minutes ago

 

[Gary02468]

I just got the email confirming receipt but says it will take 2[-]4 days to test and they will advise if it qualifies for trade in

You must be fast-tracked. My email says 3-7 business days, which comes to 6-12 calendar days.

 

[Serkle K]

You must be fast-tracked. My email says 3-7 business days, which comes to 6-12 calendar days.

Yeah, same here!