T-Mobile Note 7 Recall Thread

[bobxxz]

Re: Talked to Samsung rep in chat. New phones next week?

Chances are carriers receive their brand new note 7s next week but then they will need like an extra week to install the bloatwares and etc.

 

[Blues Fan]

just returned my note7, which took over 90minutes just to do that. they weren't sure how to go about it as I purchased it outright via telesales/wasn't purchased at the store. they did offer an s7 in the meantime, but I declined. the rep took multiple attempts to complete the process. good luck to whoever's returning for a refund. hope it goes smoother! for now back on my note5, and a full signal!

Yea I hear others mention on here how the return process for orders takes forever and like a 3 page instruction process for it. That is why I'd rather swap it straight out for a new Note or exchange for an Iphone 7s plus if they don't get them in versus getting a refund and buying it again. I hope they get them next week. Tmobile won't tell me for sure when they will have them again but I talked to Samsung about it today


Chat InformationPlease wait for a Samsung Agent to respond.

Chat InformationAll Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.

Chat InformationAll Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.

Chat InformationYou are now chatting with 'Pradeep Y'. The reference number for this chat is 4326040058.

Pradeep Y: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?

Tom: Hi. I was wondering if the revised Note 7s will be available next week to swap my old one out

Pradeep Y: Hello Tom!

Pradeep Y: Yes, No need to worry It will be available next week.

Tom: Okay. I used Tmobile and I'm hearing up to 5 weeks.

Tom: Will existing Note 7 users get first picking of new Note 7s before they go on sale to new customers?

Pradeep Y: Yes, You are right Tom.

Tom: But you don't know when next week they will be available?

Pradeep Y: You need to contact carrier

Tom: I did and they won't tell me when, I just heard 5 weeks somewhere on the internet but was hoping next week they would be coming in because I might consider the new IPhone if I have to wait weeks which I would hate to.

Pradeep Y: Thank you for waiting. I'll be with you in just a moment.

Pradeep Y: I do understand your concern.If I was In your place I would have felt the same

Pradeep Y: Please contact them next week they will surely get it

Tom: There is also word the FAA might ban the Note 7 from commercial flights, will Samsung include something to identify to TSA it's a revised device?

Pradeep Y: We do not have any information regarding it

Tom: ok. Thanks for your help!

 

[Blues Fan]

Re: Talked to Samsung rep in chat. New phones next week?

Chances are carriers receive their brand new note 7s next week but then they will need like an extra week to install the bloatwares and etc.

I hate all that crap. I thought the manufacturer installs the junk? If they had unlocked right now I'd be returning this and would be heading to Best Buy or their website and get an unlocked one.

 

[rhsortho]

the store rep did mention replacements couldl possibly be available next week. guess we'll have to wait and see. I think I will be holding off on the note7 for a little longer after that, just to see what others think of it.

 

[Blues Fan]

the store rep did mention replacements couldl possibly be available next week. guess we'll have to wait and see. I think I will be holding off on the note7 for a little longer after that, just to see what others think of it.

If we call a store that gets replacements, do you think they'd hold one for me until I get up there? I only have one tmobile store that is about 10 miles from me. otherwise I have to drive almost 40 miles north to hit more store, or almost 30 miles to my south. I would hate if my closest store has them and I drive 30 miles for them only to run out.

 

[Kelly Kearns]

Re: Talked to Samsung rep in chat. New phones next week?

I hate all that crap. I thought the manufacturer installs the junk? If they had unlocked right now I'd be returning this and would be heading to Best Buy or their website and get an unlocked one.

The manufacturer does install all that. Samsung has the OS for each carrier.

 

[jamesrick80]

just returned my note7, which took over 90minutes just to do that. they weren't sure how to go about it as I purchased it outright via telesales/wasn't purchased at the store. they did offer an s7 in the meantime, but I declined. the rep took multiple attempts to complete the process. good luck to whoever's returning for a refund. hope it goes smoother! for now back on my note5, and a full signal!

I cannot just give up my note 7 until my replacement is actually in my hands.....

 

[Cherries01]

When I called the rep to do the process of the return for a refund, they said that I have to do it in store, and they would reverse the jump upgrade. Also, she said that shipment for the new batch should arrive mid next week (not sure if its arriving in my area or nationwide...) but im going hold off getting a new note 7 until the issues are resolve and is ok!

 

[Serkle K]

Re: Talked to Samsung rep in chat. New phones next week?

I didn't have any carrier apps show up on my Passport until after I dropped my AT&T sim in it. I'm sure there would have been the same on any unlocked devices with the carrier sim.

 

[boufa]

Re: Talked to Samsung rep in chat. New phones next week?

Chances are carriers receive their brand new note 7s next week but then they will need like an extra week to install the bloatwares and etc.

Do you really think this works this way?!?!?!?! This might be as dumb as people who think AT&T re-boxes every Samsung phone in to the ugly boxes and steals the headphones.

Samsung delivers the devices to the spec of the retailer.. who in this case is AT&T. Simple. AT&T tells them what boxes, and what software and what accessories, and then its done by Samsung and delivered to AT&T (who can then send it to target/best buy etc).

Disable the bloatware, and turn off the tears.

 

[Kelly Kearns]

Re: Talked to Samsung rep in chat. New phones next week?

I didn't have any carrier apps show up on my Passport until after I dropped my AT&T sim in it. I'm sure there would have been the same on any unlocked devices with the carrier sim.

All my Samsung phones come with the apps already there. If you set it up without the SIM in, they still are there.

 

[rhsortho]

If we call a store that gets replacements, do you think they'd hold one for me until I get up there? I only have one tmobile store that is about 10 miles from me. otherwise I have to drive almost 40 miles north to hit more store, or almost 30 miles to my south. I would hate if my closest store has them and I drive 30 miles for them only to run out.

my guess is if they have ample suppy and/or low demand, the store might put one aside. I asked if they had many returns/exchange customers, they didn't have many. not yet anyway. they told me to give them a call next week to check on replacements if I was interested.

 

[mikef91]

Just now from T-Mobile on replacements.

 

[Nakrohtap]

I've read a ton of posts on this issue. Someone please help clarify if I could am understanding this correctly. I have 2 main options.

1. I can return the phone and they will refund me any money paid up to this point on JOD. Then, I purchase new phone on JOD (if they don't offer a loaner). Then, I have to wait until all existing customers that still have the Note7 get their replacements first before I can repurchase.

2. I hang onto my Note7 until the replacements come in. I walk into the store, hand them the firestarter, then leave without signing a new JOD and getting no refund whatsoever. So, it would be treated more like a warranty replacement.

Is this understanding accurate? It's hard to even ask this question because so many people are getting different information.

 

[badMojo69]

Just turned mine in to Tmobile...it took forever but I got it done. No more N7 for me.
Side note the rep that helped me said T is really good about the turn in's, because they've taken back smashed phones.

She also said the turn in program for them keeps changing like every couple of hours. The latest thing they have been told is to not send the phones back in. That they have to hold them in their inventory.

She also said "I wasn't really listing to her as I was ready to go" that they will have new phones in next week or 10/2. I was like umhmm don't care.

 

[Blues Fan]

Just now from T-Mobile on replacements.

Yea, that is the same reply I got last week. I asked again today and no time frame, and then I go on Samsung chat and they tell me next week carriers should be getting the Note for me to exchange.

For the ones who want to swap, will they extend the sept 30th deadline though if the store runs out or don't have them in yet? That is what I worry about. The stores around here don't get many and Sept 30th hits. If I return it now then I can't buy it until it goes on sale. I'd be fuming if that happened and its' Oct 1 and I'm stuck with a $930 brick. I'd be calling all the local news stations about it.

 

[anon(782252)]

I've read a ton of posts on this issue. Someone please help clarify if I could am understanding this correctly. I have 2 main options.

1. I can return the phone and they will refund me any money paid up to this point on JOD. Then, I purchase new phone on JOD (if they don't offer a loaner). Then, I have to wait until all existing customers that still have the Note7 get their replacements first before I can repurchase.

2. I hang onto my Note7 until the replacements come in. I walk into the store, hand them for firestarter, then leave without signing a new JOD and getting no refund whatsoever. So, it would be treated more like a warranty replacement.

Is this understanding accurate? It's hard to even ask this question because so many people are getting different information.

Yes.

 

[anon(782252)]

Yea, that is the same reply I got last week. I asked again today and no time frame, and then I go on Samsung chat and they tell me next week carriers should be getting the Note for me to exchange.

For the ones who want to swap, will they extend the sept 30th deadline though if the store runs out or don't have them in yet? That is what I worry about. The stores around here don't get many and Sept 30th hits. If I return it now then I can't buy it until it goes on sale. I'd be fuming if that happened and its' Oct 1 and I'm stuck with a $930 brick. I'd be calling all the local news stations about it.

Deadlines are based on initial estimates of when Samsung projected to have new stock. I'm sure they will change of stock levels fall and everyone can't be accommodated.

 

[andrew_ackley]

Re: Talked to Samsung rep in chat. New phones next week?

All my Samsung phones come with the apps already there. If you set it up without the SIM in, they still are there.

Same here.

 

[Kelly Kearns]

Yea, that is the same reply I got last week. I asked again today and no time frame, and then I go on Samsung chat and they tell me next week carriers should be getting the Note for me to exchange.

For the ones who want to swap, will they extend the sept 30th deadline though if the store runs out or don't have them in yet? That is what I worry about. The stores around here don't get many and Sept 30th hits. If I return it now then I can't buy it until it goes on sale. I'd be fuming if that happened and its' Oct 1 and I'm stuck with a $930 brick. I'd be calling all the local news stations about it.

Reps aren't going to tell you specific time, this is just like the pre-orders.

You will be able to trade in, just like they originally said.