T-Mobile Note 7 Recall Thread

[irock1985]

Oh..I have both, unless they offer nextflex again. I can't use the vr gear with a N7.

The new promotion is for the newer headsets that does work with Note 7

 

[Nakrohtap]

First of all, I'm not believing anything what T-force or 611 says about when new shipments are coming in. Depending who you talk to, they have outdated information and are just hourly workers taught to follow the script. When I sense it's getting close, I'll just call the local store and see if they have them. If they tell me another 1-2 weeks, I'll call back in a couple of days. If they are approved, they are being distributed. Maybe not through all the channels yet. But, I'm betting that they are arranging shipments as we speak to send them out to the stores for early next week. Calling them and believing the 1-2 weeks will just get you irritated.

 

[la9ers]

just got an email from Samsung.... note 7 will be ready by Sep 21.

Dear Joe, as part of our voluntary recall, Samsung is announcing that new Galaxy Note7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.

The company received approval for its exchange program from the Consumer Product Safety Commission (CPSC) and has announced an official U.S. voluntary recall of the Galaxy Note7. We strongly advise all customers who have Galaxy Note7 devices to replace their current device with a new device under the terms of the U.S. Note7 Exchange Program.

Through the U.S. Note7 Exchange Program, you can:

1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC; or
2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
3. Contact your point of purchase to obtain a refund.

Details can be found at Galaxy Note7 Safety Recall and Exchange Program or contact us toll-free at 1-844-365-6197, 24 hours a day, 7 days a week. We regret any inconvenience this may cause and thank you for your cooperation.

 

[alwilliam]

First of all, I'm not believing anything what T-force or 611 says about when new shipments are coming in. Depending who you talk to, they have outdated information and are just hourly workers taught to follow the script. When I sense it's getting close, I'll just call the local store and see if they have them. If they tell me another 1-2 weeks, I'll call back in a couple of days. If they are approved, they are being distributed. Maybe not through all the channels yet. But, I'm betting that they are arranging shipments as we speak to send them out to the stores for early next week. Calling them and believing the 1-2 weeks will just get you irritated.

Exactly. The replacements got approved and as per Samsung its available in the US on the 21st (according to their email). Give or take a couple days after that it will be available in Tmo stores. They wont prolong this any further.

 

[CehowardNote7]

Hi y'all. Been lurking since Announcement of the 7. Upgraded from my 4 that i bought the day it launched. got the blue 7 LOVE IT. posting from it right now in fact.
But i just read an update on Samsung's website. That has the date of the sep 21st for replacements. Hope this is right.
Not trying to get people's hopes up. Or troll anyone

Galaxy Note7 Safety Recall and Exchange Program

This is my first post in your forum. So i had to manually type the address. As it would not let me past the link...

I kept my Note 4, as back up phone. Like you, mine is will be 2 years old in Oct. Works perfectly.

I just took the sim out of my Note 7, put the adapter on, slipped the sim in my Note 4, 200 sd card, fresh battery, turned in the Note 7 at a T mobile store, got my refund.. Waiting for the NEW Note 7, and Gear S3.. Going double up this time. Should have kept your Note 4..

 

[EMGSM]

just got an email from Samsung.... note 7 will be ready by Sep 21.

Dear Joe, as part of our voluntary recall, Samsung is announcing that new Galaxy Note7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.

The company received approval for its exchange program from the Consumer Product Safety Commission (CPSC) and has announced an official U.S. voluntary recall of the Galaxy Note7. We strongly advise all customers who have Galaxy Note7 devices to replace their current device with a new device under the terms of the U.S. Note7 Exchange Program.

Through the U.S. Note7 Exchange Program, you can:

1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC; or
2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
3. Contact your point of purchase to obtain a refund.

Details can be found at Galaxy Note7 Safety Recall and Exchange Program or contact us toll-free at 1-844-365-6197, 24 hours a day, 7 days a week. We regret any inconvenience this may cause and thank you for your cooperation.

Got the same e-mail. Can't wait!

 

[Chance]

Is it still possible to return note 7 to get the down payment back like others have done and get the replacement when it comes out?

 

[Victor Hernandez Jr]

Is it still possible to return note 7 to get the down payment back like others have done and get the replacement when it comes out?

Replacements are available in a few days, I doubt new orders could be made... From what I heard existing Note 7 customers can return it for new note 7

 

[Dimas de Leon]

I haven't received an email letting me know that they'll be ready by the 21st, has everyone else that received a loaner already received that e-mail?

 

[Victor Hernandez Jr]

I haven't received an email letting me know that they'll be ready by the 21st, has everyone else that received a loaner already received that e-mail?

When I was checking my T-Mobile account a little while ago I noticed my Galaxy Note 7 says return accepted so maybe they're in the process of getting everything ready for next week.

As well got a text I just notice

 

[amyf27]

Those that have turned in your note 7s and are using a loaner right now, let us know once the replacement Note 7 is in if they do actually charge the full down payment tax again and/or if the overall phone cost is lowered at all. I ended up ordering a s edge plus permanent replacement to save some $$. I'll probably look back into the note 7 next year depending what else may be out then.

 

[Nakrohtap]

When I was checking my T-Mobile account a little while ago I noticed my Galaxy Note 7 says return accepted so maybe they're in the process of getting everything ready for next week.

As well got a text I just notice

So, when did you return your phone and where did you see it was accepted?
I use the T-mobile app and I am really frustrated at the lack of real time information. I have a few things going on I am waiting to come off my bill. I have a late Assurant return, bill credits I told last Thursday would take up to 72 hours to post and now these Note7 returns.

 

[Victor Hernandez Jr]

So, when did you return your phone and where did you see it was accepted?
I use the T-mobile app and I am really frustrated at the lack of real time information. I have a few things going on I am waiting to come off my bill. I have a late Assurant return, bill credits I told last Thursday would take up to 72 hours to post and now these Note7 returns.

I never returned my phone... Typing on my note 7 as I speak

 

[DaBlackman619]

Got a text from tmobile saying my order been processed. I guess it's the new note 7 because I never turned my old one in and never exchanged it for a loaner

 

[Victor Hernandez Jr]

Got a text from tmobile saying my order been processed. I guess it's the new note 7 because I never turned my old one in and never exchanged it for a loaner

That's what I'm thinking as well I guess they're in the process of getting everything in order on their end for the massive returns and exchanges that's going to happen in a few days

 

[Nakrohtap]

I never returned my phone... Typing on my note 7 as I speak

Now, I'm really confused. Your return was accepted for a phone you never returned?
I finally broke down and returned mine on Sunday because it was my understanding that they would refund everything paid to that point. If new phones were only a week away, I should be getting all my money back, as opposed to keep paying on a phone I couldn't use. I guess I'll be calling T-mobile again today. I see nothing on my account yet. Their app sucks for real time updates.

 

[Victor Hernandez Jr]

Now, I'm really confused. Your return was accepted for a phone you never returned?
I finally broke down and returned mine on Sunday because it was my understanding that they would refund everything paid to that point. If new phones were only a week away, I should be getting all my money back, as opposed to keep paying on a phone I couldn't use. I guess I'll be calling T-mobile again today. I see nothing on my account yet. Their app sucks for real time updates.

Let's not put all our eggs in one basket maybe it's something in TMobile system that they're going to process a lot of replacements so they consider it a return because I haven't been credited anything on my account

 

[Thegreatone3]

Yeah, I got the Gear VR with my original S7 Edge, the Gear Fit2 with the Note 7, and I got the 256 gb card when I went back to the S7 Edge. Another gift if I return to the Note 7? It's been the one positive thing about this whole mess for customers.

 

[msm0511]

Samsung still hasn't approved my Gear VR for my S7 Edge loaner yet. All I've gotten is a confirmation that it was sent in.

 

[anon(782252)]

Samsung still hasn't approved my Gear VR for my S7 Edge loaner yet. All I've gotten is a confirmation that it was sent in.

Have you used the status checker? I only received the submission email as well but when I checked the status less than 24 hours after it was submitted, it said approved and preparing for shipment. Still no email that it was approved.