Blues Fan
Well-known member
Dang that sucks, what's going on with your money? Yeah, S8 should be nice, we'll see how it ends up around the first of the year. I was going to stick with the Edge, but, eh, I liked the Note a little better.
When I returned the Note 7 last week they somehow didn't process it right. They didn't scan the IMEI into the system or something so it showed I never returned the Note 7 even though I no longer have it! Tmobile on twitter said I'd have to go 30 miles to the store and have them process it again then wait up to EIGHT weeks to get credited back. We called the 800 number and let her rip! They said it will take about 5 days for it to be processed.
The lower levels tried passing it off that I exchanged for an S7 Edge when in reality they basically returned the Note 7 (supposed to) and then they charged my card again for the S7 Edge.
IMO why the returns are being handled this way at the stores is probably so the sales associates can be credited for the sale. I've worked a number of retail jobs and never processed a swap like this.