My chat session a few minutes ago.
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with VZW
VZW: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Good morning
VZW: Hello, how are you doing?
You: I'm fine thanks. I saw an ad this morning with the thunderbolt. I want to upgrade but I don't see it here.
You: My new every 2 is about to expire and would like to use it on that phone
VZW: I will be happy to assist you with ordering the Thunderbolt.
You: cool
VZW: At this moment, this phone is not available online but you will be able to visit your local Best Buy store and pre-order the Thunderbolt.
You: That would be great but Best Buy will not honor the new every 2
VZW: If you wish to get your new every 2 the best option is to wait until the phone is available online.
You: Do you know when it will be available online?
You: my new every 2 expires on 3/2
VZW: At this moment, we do not have access to know when this phone will be available online but it should be soon.
You: But no idea if it will be before 3/2? I really don't want to lose my $100.00 credit
You: That's a lot of money
VZW: It should be online sometime this month.
You: so it will be before 3/2? I hope that's what you're saying.
VZW: It should be before 3/2/ but I really do not know for sure.
You: Do you have a price on it?
VZW: We do not have access to know when phones will be available online or the prices of the phone. I really wish that we did have access to this type of information but they online gives access to the information that is online.
You: I understand
You: I just don't want to settle for a device that I really don't want
VZW: *only
VZW: I understand, you should be able to still upgrade your phone to the Thunderbolt when it becomes available online and get your new every 2 discount.
You: yes as long as it's before March 2nd.
You: my fingers are crossed
VZW: Yes, mines are too cause I like this phone and wish to order it as well.
You: Call me when it's avialable and we will both get it
VZW: I really wish that we had access to make calls and I will call you to let you know that the phone is online.
You: That's ok. I'll be watching for it.
VZW: You are very welcome.
VZW: It was my pleasure assisting you today! Is there anything else that I can assist you with now that I have assisted you with your question about the Thunderbolt?
You: Thank you so much for your help.
VZW: You are very welcome.
You: I'm ll set for now.
You: Maybe chat with you later
VZW: Super! I will be here.
VZW: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
You: You too!