Verizon Note 7 Recall Thread

[keepnitreel]

Oh quick question: how do I make sure my secure folder content transfers over?

Anything in the secure folder will have to be manually moved to the regular part of the phone or SD card before the transfer.
The contents will not transfer over if left in secure.... At least that was my experience

 

[skatergirl]

My mom went into the store this morning. I had to work so I could not be there. They told her they didnt have my color so they are going to send it to me. But they also said I need to send back the phone and accessories or else i would be charged. They also told her that they will be sending me JUST a phone. Which doesnt make sense because it should be brand new in box. I cant wait to see how this unfolds.

Keep in mind he also told her he has no idea how long it will take for me to get the silver. Excellent.

I believe they are supposed to be sending us new boxes with new SNs and IMEIs.

 

[skatergirl]

I was told that the $25. credit was something that the Manager had to add to my account later that day.
How can I find out if I got the $25. or not? I don't see it anywhere on myVerizon.

That is so not accurate. The crs added my bill credit to my account while I was on the phone and he sent me an email to show the account adjustment. He was not a manager.

 

[skatergirl]

I went to my local Verizon store TWICE yesterday (once with optimistic hopes...the other because I was in the area anyway so why not). On the first visit I was told they didn't have any and didn't know when they would be getting them. On the 2nd visit I was told they were in the back but couldn't be exchanged. I pushed back and said the exchange was to be "by the 21st" and she said they had tried earlier and the IMEIDs wouldn't work in their system yet. She then offered to place me on a list, which annoyed me because I wasn't offered that option in the morning when I inquired. I mean, I was glad to GET on a list...but WTH...everything about this is "fly by the seat of our pants".

I then got a call around 7:30 p.m. from that store and they confirmed I wanted the black Note 7 and said that while they didn't have them yet (so what...the girl who helped me earlier was lying???...or are YOU lying????), they were getting delivery before the store opens and one would be reserved in my name to come in and claim it.

I plan to leave here shortly. Can't wait to see what kind of cluster I walk into....

Verizon has done a very poor job with this entire process.

 

[Cre8tive]

Well, I got my replacement at the Verizon store in Millbury, MA last night but it wasn't easy. It took 2 hours to complete because the "system" would not accept the original phone as part of the transaction. Counter folks were swamped, many of the return details over their heads. Manager was swamped, too. I brought the phone and box only, and they totally refused to allow me to keep the new phone's accessories. Even after reminding them that Samsung needed only the phone. They even removed the pen from my new phone to place in the old phone!!! Do I have any recourse on this now? Also, the $25 was not offered, would have never been discussed had I not brought it up. When I did, the manager said it could only be used for accessories purchase in-store. Should I call Customer Service? There was PLENTY about how things went that Verizon should know about.

 

[From A Buick 8]

Well, I got my replacement at the Verizon store in Millbury, MA last night but it wasn't easy. It took 2 hours to complete because the "system" would not accept the original phone as part of the transaction. Counter folks were swamped, many of the return details over their heads. Manager was swamped, too. I brought the phone and box only, and they totally refused to allow me to keep the new phone's accessories. Even after reminding them that Samsung needed only the phone. They even removed the pen from my new phone to place in the old phone!!! Do I have any recourse on this now? Also, the $25 was not offered, would have never been discussed had I not brought it up. When I did, the manager said it could only be used for accessories purchase in-store. Should I call Customer Service? There was PLENTY about how things went that Verizon should know about.

Just find a spot on the wall, go to your happy place, you are not in control of any of this.

 

[felloffthetruck]

Has anyone got a Verizon replacement without double bar code stickers on the box?

 

[kabeeo]

Just find a spot on the wall, go to your happy place, you are not in control of any of this.

This is exactly why I don't deal with Verizon Corporate. My re-seller is way easier to deal with and much more accommodating

 

[noordzy77]

I'm livid.

I called to check the status and apparently they recieved their stock yesterday and they are all gone. No call. No notification. Just still waiting.

 

[k.scott]

My replacement is out for delivery... so glad I didn't make another trip or phone call to the Corp store, 611 was so much easier!

 

[WalkingHorse]

I do not want to see green on my edge screen at night, grrrr.

It really is quite annoying on the edge screen at night. I wish they had hit the recalled notes with a color change to the battery icon vs the new/replacements.

 

[husker619]

I tried calling VZW to do the exchange, NO GO! Because I paid the full price for my phone up front, they want to charge my credit card the full price again. The CS lady cant figure out how to get around it. I feel that if the phone would of just blown up on my face during the call, I would've felt better than dealing with the lady coughing and wheezing during the whole call. I gave up and told her I would take it to a Corporate store instead and hung up.

 

[felloffthetruck]

I tried calling VZW to do the exchange, NO GO! Because I paid the full price for my phone up front, they want to charge my credit card the full price again. The CS lady cant figure out how to get around it. I feel that if the phone would of just blown up on my face during the call, I would've felt better than dealing with the lady coughing and wheezing during the whole call. I gave up and told her I would take it to a Corporate store instead and hung up.

They have to ring it in as an "Exchange" and that way you don't have to pay again.
I've had that problem I the past.

 

[AdamHLG]

I can't stand Verizon. Sitting in this store. 15 people waiting for a CSR. I am watching them move at 40% speed. Every movement. Finish a customer? Time to go in back and take a break. Yes I can see you sweep the store with your eyes before you did that. Zero Fs given. Why? Because they can. Should have just called and had it shipped.

Update: This might be hell. Customer next to be blasting Sound of Silence over and over and over on different Bluetooth speakers at full volume. 4 CSRs at counter 2 of which on their personal cell phones. Best is the guy at door taking names for the line doing nothing because no new people. 3 empty registers. Why? Who's going to stop them. Nothing to do but rant. Thanks for listening.

 

[From A Buick 8]

This is now my favorite response from Verizon to date, i guess i should be thankful that Verizon is replacing the Note 7 that might catch fire.

Excerpt from my on line chat.
You : thanks you, having this recalled phone replaced has been a challenge, but thank you for your help
TIKARA : I know it has , but I am glad you were able to get a replacement because of the recall! As a friendly reminder, you can manage your data online or by dialing #DATA from your phone! Before we part ways, have I addressed all of your questions and concerns today?
You : well I have not received a replacement yet
You : that is the order that is on credit hold
TIKARA : Well yes, but it is good that we are offering replacements because of what has happened with the Note 7.

 

[TheMiz]

Not happy with the battery live so far


Down to 32% in 14 hours that includes overnight
Back on the charger charge time 1 hour 41 minutes

 

[dogdooley]

So I call the 2 local VZW corporate stores this morning to see if they have my new Note7 and they are sold out. They sold them all yesterday. Why did they tell me on the 21st if they weren't going to have any? I guess I will be waiting until Oct.

 

[From A Buick 8]

So I call the 2 local VZW corporate stores this morning to see if they have my new Note7 and they are sold out. They sold them all yesterday. Why did they tell me on the 21st if they weren't going to have any? I guess I will be waiting until Oct.

Did you call about having one shipped? Not that it is an easy process but worth a try

 

[Clocks]

So I call the 2 local VZW corporate stores this morning to see if they have my new Note7 and they are sold out. They sold them all yesterday. Why did they tell me on the 21st if they weren't going to have any? I guess I will be waiting until Oct.

The 9/21 announcement was just a PR move by Samsung. They knew damn well there wouldn't be enough Note 7s but they wanted to get the headlines that a solution was eminent, and they did. Bet no one in the media or blogs bothers to cover the fact that there aren't note 7s available for many users to do an exchange. I hope there's a dozen more fires in the next few weeks and someone asks Samsung why users cant exchange their exploding phones yet.

 

[skatergirl]

I called, and chatted and after about 2 hours was able to get everything cleared up and a tracking number. Like you i am just sending back the phone and the box, keeping everything else.

Curious did you have to pay the tax on the replacement device?

No, I did not.