Well I was all set to go and get my replacement this morning but they only have black at my local store and I'm not getting stuck with a color I don't want or driving out of my way to get a silver one somewhere else. So now I'll just call obnoxiously every morning to see if they've got silver in stock while I continue to enjoy my still flawlessly functioning OG Note 7 in the interim. Worst case scenario, I'll go to one of the ones in NYC either this weekend or next. Sigh.
Verizon Note 7 Recall Thread
- Thread starter dpham00
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- Apr 17, 2012
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Clocks
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- Aug 27, 2010
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People's safety is not a goal for samsung. This is the situation they created and continue to create by creating a faulty product, working in slow motion to get retail partners aligned, and then lying to the media to create a false sense of a solution being eminent.
If you got your exchange Note 7 and didn't get the 25% accessory or bill credit...
Get on Twitter and send a tweet to @VZWsupport and let them know. Once they respond and follow you, you can DM (direct message) them all the account information they will ask for and make the necessary changes on the spot.
I got my $50.00 bill credit within 2 direct messages. (I replaced 2 Note 7s on my account)
Also, once you have established this relationship with their Twitter support handle, it is easy to just send them a DM any time you need help with anything instead of waiting on hold via phone, live chat online, etc. For me personally, it is a very convenient and efficient way of handling questions/issues with Verizon because you're in a private chat that can go back and forth as short/long as necessary until your issue gets resolved. Again, like anything in life, your attitude towards them being optimistic versus sarcastic/condescending will determine your outcome. I've always gone with the "kill em with kindness" as a general rule and have always gotten great service.
Get on Twitter and send a tweet to @VZWsupport and let them know. Once they respond and follow you, you can DM (direct message) them all the account information they will ask for and make the necessary changes on the spot.
I got my $50.00 bill credit within 2 direct messages. (I replaced 2 Note 7s on my account)
Also, once you have established this relationship with their Twitter support handle, it is easy to just send them a DM any time you need help with anything instead of waiting on hold via phone, live chat online, etc. For me personally, it is a very convenient and efficient way of handling questions/issues with Verizon because you're in a private chat that can go back and forth as short/long as necessary until your issue gets resolved. Again, like anything in life, your attitude towards them being optimistic versus sarcastic/condescending will determine your outcome. I've always gone with the "kill em with kindness" as a general rule and have always gotten great service.
skatergirl
Retired Moderator
- Mar 22, 2011
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It really is quite annoying on the edge screen at night.I wish they had hit the recalled notes with a color change to the battery icon vs the new/replacements.
I was talking about this last night with my husband. He also said the same thing about hitting up the recall phones. I guess it was easier muck up the new phones.
felloffthetruck
Trusted Member
- Mar 31, 2013
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My battery life has been pretty solid so far. The fast charging seems quite a bit slower but otherwise just fine.
keepnitreel
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- Jan 23, 2011
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That would've been better but the folks with the recall phones can dismiss the update or install an app to keep updates from installing....It really is quite annoying on the edge screen at night.
See thats uncool. I really hope that they at least were all swaps rather than new sales. Samsung should have put a hold on ALL sales for at the next week so that EVERYONE who has been patient with them through this process and maybe more loyal than they deserve could have ample time to go in and swap their devices before they were sold out from under them. They made the carriers hold the phones until release day for almost everyone so they could have done that. I'm not happy at all with how they've handled this. Next year I may have to take a hard look at the ip8.
Do you know how yours was processed. Sounds like mine was done as a return of the original one and then a new purchase of the replacement one. I am preparing myself for a fight to get those extra taxes back.
- Apr 17, 2012
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That is your belief and you're welcome to it but I am more commenting on your comment. You said you're *hoping* more explode. Sorry I disagree and value people's safety more than anything. I hope they *don't* explode anymore and people can get a safe one in their hands sometime soon.
There is also the option to return the phone for your money back and i am sure they would still swap with a "safe" phone until a replacement is available.
I actually think that Samsung has handled this pretty well, i can not say the same for the carriers.
sandra_17
Well-known member
- Nov 24, 2012
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Same here, all of that ^
My store is great, but I'm just tired of going there already. I'd rather the hour(s) on the phone than driving & in the store.
(These last few hours are killing me! Feels like Aug 19, but less fun.)
I told the associate exchanging my phone that I would like the $25 as a bill credit. He said "No problem", but of course it doesn't show anywhere on my receipt or Verizon account online. Also, my upgrade date has been changed to yesterday's date, 33 days later than it was.
I am so fed up with the way this recall has been handled by Verizon. It is if Verizon leaders sat at a table and discussed how can we make this process as painful as possible for Note 7 owners.
There was no single corporate position. If you talked to 10 employees you got 10 different stories. No one at Verizon knew anything because Verizon never told there employees anything. Verizon just did not have a plan.
For a communication giant they failed at communication with their employees and customers. Their arrogance and disregard for their customer is beyond belief. As their competitors have be3n catching up to Verizon, switching is becoming a less painful option.
- Excessive bloat ware
- Crippled devices
- Removal of free features and substituting over price inferior Verizon product
- Excesive Delay of Samsung Pay
All the above and many other reasons are why I will bail if I am unable to get my replacement this afternoon. Will see which of two other carriers in my area want my business.
There was no single corporate position. If you talked to 10 employees you got 10 different stories. No one at Verizon knew anything because Verizon never told there employees anything. Verizon just did not have a plan.
For a communication giant they failed at communication with their employees and customers. Their arrogance and disregard for their customer is beyond belief. As their competitors have be3n catching up to Verizon, switching is becoming a less painful option.
- Excessive bloat ware
- Crippled devices
- Removal of free features and substituting over price inferior Verizon product
- Excesive Delay of Samsung Pay
All the above and many other reasons are why I will bail if I am unable to get my replacement this afternoon. Will see which of two other carriers in my area want my business.
I agree. The battery life seems even better than my original Note, but fast charging indeed seems to take longer.
felloffthetruck
Trusted Member
- Mar 31, 2013
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Just called the Verizon 800# and after about 30 minutes on the phone, I now have the $25. credit posted to my account.
skatergirl
Retired Moderator
- Mar 22, 2011
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All I know is that the rep called it a swap. All I had to do was sign for the terms and I was done.
My battery life is definitely better. The charging time seems painfully slow, though.
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