Verizon Note 7 Recall Thread
- Thread starter dpham00
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- Apr 23, 2011
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When you say you went to Verizon, did you go to Verizon corporate hq and talk to Lowell McAdam, Fran Shammo, or some high level exec? Or just some regular rep in a retail corporate store? If the latter then I would not believe it as regular reps very regularly provide inaccurate information. And if you doubt it, ask the rep to show you documentation of this. Otherwise... It doesn't mean much. I would take Samsung's written statement over that of a regular Verizon rep any day.
- Apr 17, 2012
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climb
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- Sep 19, 2013
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sandra_17
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- Nov 24, 2012
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Take with a grain of salt....
I had to talk to VZW tech support about my 3G network extender (long story, but the Note 7 refuses to see it because there's an itty bitty 4G signal somewhere in outer darn space, enough to begin a phone call, but don't dare inhale or move your left foot if you don't want to lose the call, and WiFi calling drops every time someone uses the microwave :/ - got them to replace my several year old 3G extender with a new 4G one at no charge (just have to return the 3G when the new one comes)).
Anyhow, at the end of the call the TS rep said, "You do know there's a recall on your phone, right?" Told him I did and was waiting to hear how soon I could exchange it. He said that they received an update from Samsung last night saying they should have them in by the end of this week...???? Eh, we'll see. He very strongly encouraged me to bring it in now to switch to an S7/S7E and then to the N7 when they arrive. I told him I pre-ordered mine online and he said, "Oh, then you can do it thru telesales." Considering that by the time that all happens, they should have the replacements, so I said I would wait a few days. He got almost insistent that for my own safety I return it now, in a store.
I joked that when I charge it I'll lay it in a baking pan. He warned me to never leave it charging unattended, and definitely not while I slept. I thanked him and said that the "end of this week" is technically in two days, so I would wait. He made sure to end the call telling me he didn't think that was a good idea.
I had to talk to VZW tech support about my 3G network extender (long story, but the Note 7 refuses to see it because there's an itty bitty 4G signal somewhere in outer darn space, enough to begin a phone call, but don't dare inhale or move your left foot if you don't want to lose the call, and WiFi calling drops every time someone uses the microwave :/ - got them to replace my several year old 3G extender with a new 4G one at no charge (just have to return the 3G when the new one comes)).
Anyhow, at the end of the call the TS rep said, "You do know there's a recall on your phone, right?" Told him I did and was waiting to hear how soon I could exchange it. He said that they received an update from Samsung last night saying they should have them in by the end of this week...???? Eh, we'll see. He very strongly encouraged me to bring it in now to switch to an S7/S7E and then to the N7 when they arrive. I told him I pre-ordered mine online and he said, "Oh, then you can do it thru telesales." Considering that by the time that all happens, they should have the replacements, so I said I would wait a few days. He got almost insistent that for my own safety I return it now, in a store.
I joked that when I charge it I'll lay it in a baking pan. He warned me to never leave it charging unattended, and definitely not while I slept. I thanked him and said that the "end of this week" is technically in two days, so I would wait. He made sure to end the call telling me he didn't think that was a good idea.
Verizon is allowing returns until the 30th.
from verizonwireless.com
Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device's battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, we are waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it.
Yes it's carrier based. But there have been some Verizon users reporting they are being denied refunds now. So who knows, probably just uninformed reps.
Android Optimizer
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- Jul 26, 2014
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Did you get a "fast" charging version or just the standard (slow) wireless charger?
Warning flags that you were talking to someone who didn't have a clue is that the person told you (only) "11 phones" have fired up, and that "they were all in Korea". There has been a ton of talk and articles all proving all three of the things you were told as false.
Did you go into a Verizon "corporate" store, or did you go into one of their blue dot authorized retailers?
If you go back there when the replacements actually do arrive, you should go in recording the conversation with your Note, and if you are told the same thing again you can share it with Verizon, Samsung, and and anyone else you choose. Samsung has stated that all the replacement phones will be new, so if you some how get a "like new" non-battery issue phone (which aside from a Chinese refurbished phone that doesn't even exist at this point in time) report it to Samsung.
Odd, I'd heard about T-Mobile giving out temporary lowner phones, but I've seen nothing about Verizon doing that. That statement makes me think its another case of a rep not knowing what he's talking about. I've talked with the online sales department of Verizon, and they aren't doing any sending out of replacements of phones to customers directly (spoke with two different people at two different times that both said that), and they are making everyone go into stores to get the replacements.
- Apr 23, 2011
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Sounds like you got a good rep. I usually have bad luck. I called many times to get a refund for a phone that Verizon had confirmed that I had returned, and finally had to go through Verizon executive customer relations, and even that took like a month to get the refund . Whole process was like 4 months. To get a refund on a single phone.
felloffthetruck
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- Mar 31, 2013
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You wait until the corporate store has new Note 7's in stock then go in and exchange it for a new one.
Yes, assuming they don't come out with a different process because of the volume. (Shipping the new phone out with a return label)
Android Optimizer
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- Jul 26, 2014
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Yes, that is what Verizon support (on the phone) has been instructing everyone to do. They are not sending out any online order replacements from the website or over the phone.
thanks, I guess I am just getting a little nervous I have received no text or email from Verizon or Samsung about the recall. I have heard about others getting on some list to be notified when the replacements come in, but I do not know how to get on that list.
The only place where you can sign up for notification when stock is available is on the Best Buy website. Personally, Verizon has an opportunity to build alot of good will with its customers, but alas, no such luck.
Averix
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- May 17, 2010
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It is working like a typical Verizon launch/support issue. Every level of customer service has different info or no info so they make something up. Very irritating.
I agree, I've called Verizon several times and I get different answers each and every time. They are clueless. Frustrating!
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