Verizon Note 7 Recall Thread

[bassjo]

Samsung's own website states no later than the 21st. I would expect Verizon to wait until the 21st.

Where do you see this at on their website?

 

[dadsterflip]

Samsung's own website states no later than the 21st. I would expect Verizon to wait until the 21st.

They have iphones to worry about. So I would assume so

 

[Averix]

On phone with Verizon now. Save yourself the trouble and let this play out a few days. They don't even know there has been a formal recall yet.

Just had the same experience with an online chat support on Verizon.com.
I mentioned the recall and she/he/it said "Cool! You can order a new one on our website then."
Um, no. I need a replacement one. How do I do that?
"You can do that on the website or call customer care."
Where on the website? "Under smartphones."
Ok, nevermind. I'll just call in.

 

[dogdooley]

Where do you see this at on their website?

Under the new updated recall announcement. FAQS at the bottom.

 

[dogdooley]

Has anyone tried to do a replacement over the phone from VZW yet since the announcement was made? I will try later when I get home.

 

[Kalkarni00]

I checked my phone via Samsung and it said mine is affected(rolling eyes lol)..oh well..i am hoping verizon will give announcement soon!finally moving somewhere

 

[AdamHLG]

I have to admit I was using the Note 7 until 30 minutes ago despite having the Note 5 in my desk. However this formal announcement and IMEI checker telling me I am affected was the final straw. Back on the Note 5 until next week when I can exchange it. Pretty hard dose of reality that I cannot ignore. I thought I was not affected. But knowing I am changes things.

 

[WalkingHorse]

Has anyone tried to do a replacement over the phone from VZW yet since the announcement was made? I will try later when I get home.

Please report back what happens. I've reached my limit of phone use today dealing with other business and planned to wait until tomorrow to call.

 

[mrocha85]

So I guess as soon as CPSC gives the OK, I'll be heading to Verizon.

 

[JoBudden]

I'm still being told tomorrow by my Verizon corporate store buddy who is also is still using his note 7

 

[Averix]

So I guess as soon as CPSC gives the OK, I'll be heading to Verizon.

CPSC has given their OK. It's just a distribution and planning matter for Verizon now. Which will go amazingly smoothly if events up to this point are any indication... (that last part was sarcasm in case you missed it.)

 

[Kalkarni00]

So I guess as soon as CPSC gives the OK, I'll be heading to Verizon.

You and me both

 

[dogdooley]

So I guess as soon as CPSC gives the OK, I'll be heading to Verizon.

They have given the okay. It's now up to VZW and samsung to get the supplies moving.

 

[Kalkarni00]

I'm still being told tomorrow by my Verizon corporate store buddy who is also is still using his note 7

Tomorrow what please?

 

[JoBudden]

Tomorrow what please?

They will be replacing note 7's with note 7s he has been telling me this since last week.

 

[DatsyukianDeke]

Is the gear vr promotion with the s7s the new version of gear vr?

 

[Kalkarni00]

They will be replacing note 7's with note 7s he has been telling me this since last week.

God I hope he's right lol

 

[mrocha85]

CPSC has given their OK. It's just a distribution and planning matter for Verizon now. Which will go amazingly smoothly if events up to this point are any indication... (that last part was sarcasm in case you missed it.)

Yep your right, missed that. Looks like I'll be going tomorrow.

 

[mrocha85]

So just got off the phone with Verizon they have already shipped out stock to the stores. They are expecting them to arrive no later then the 21st. I would check with your retail store everyday till then.

 

[Radarnow]

Mrocha85, They are talking about the battery icon displayed in the info area at the top next to the clock when your display is on.