Where's Froyo for the Fascinate?

[davey11]

If that don't beat all..
A rep says today, the 11th:

Nolan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.

 

[Snareman]

**ACTUAL TRANSCRIPT**
Please wait for a Samsung Agent to respond.

You are now chatting with 'Nolan'

Nolan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Yes Hi. I have a question about the Samsung Fascinate
Nolan: Please go ahead with the issue.
Visitor: im just wondering about the update that is being pushed out today
Visitor: is it froyo?
Nolan: I understand that you want to know about Froyo update. Am I correct?
Visitor: correct
Nolan: Thank you for cofirming.
Visitor: your welcome
Nolan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Nolan: Should this become available, it will be posted on our website in the Samsung Download Center.
Visitor: ok. thanks

Did you expect anything different than a very "political" answer from Verizon. I don't ever expect them to provide any actual useful info.

 

[Chris Kerrigan]

Nolan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.

That's a copy/paste answer. I've seen that EXACT answer over and over. No surprise.

 

[Cory Streater]

**ACTUAL TRANSCRIPT**
Please wait for a Samsung Agent to respond.

You are now chatting with 'Nolan'

Nolan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Yes Hi. I have a question about the Samsung Fascinate
Nolan: Please go ahead with the issue.
Visitor: im just wondering about the update that is being pushed out today
Visitor: is it froyo?
Nolan: I understand that you want to know about Froyo update. Am I correct?
Visitor: correct
Nolan: Thank you for cofirming.
Visitor: your welcome
Nolan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Nolan: Should this become available, it will be posted on our website in the Samsung Download Center.
Visitor: ok. thanks

Let me help you answer that question, since I know as much as that rep does:

June.

 

[davey11]

That's a copy/paste answer. I've seen that EXACT answer over and over. No surprise.

You'd think he would know about the mr2 thing tho

 

[nickf126]

YAY June!!

Kidding. Seriously though, this is my last Samsung phone. Should have stuck with Moto. Live and learn.....

 

[Cory Streater]

I'm disappointed that we are not getting Froyo yet, but I am extremely disappointed at our prospects of ever getting Gingerbread.

 

[Chris Kerrigan]

I gave up hope a long time ago. Now it's just a matter of "Oh...we finally got Froyo? ...cool..."

 

[Froalskiner#WN]

My thoughts exactly

 

[Cory Streater]

You guys should see Gingerbread running on the Nexus S. It looks awesome. I love how they changed the top of the screen to look modern/green. Although I guess we pretty much have that with our blue.

 

[Chris Kerrigan]

I've played with the Nexus S a bit in my local BB -- very cool indeed. I didn't get too attached to it, though, because I know I'll probably never see it on the Fascinate

 

[fwdixon]

Never say never. A few folks over on XDA are quite close to getting us GB on the fascinate.

 

[afbar1114]

just talked to samsung:


You are now chatting with 'Dan'

Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: I would like to know when my samsung fascinate will get andorid 2.2

Dan: I understand that you need to have information about 2.2.

Visitor: yes i do.

Dan: We have Our latest Andriod phones released with 2.2 , That's reason we have information posted about 2.2 on our website, however the older phones as OS 2.1 and it can be updated to 2.2 after we have 2.2 update file released.

Dan: I am sorry for typo.

Dan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released.

Dan: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Dan: Please ignore the above statement

Visitor: ok, so will i ever get an update or is it a lost hope. because i bought a bunch of accessories for my phone and they dont work because i need 2.2 with it.

Dan: I am sorry about it.

Dan: We would have 2.2 released however we do not have time frame about release of update

Visitor: so there will be an update for this phone you just dont know when.

Dan: Yes

Visitor: ok.

Visitor: is it also true that verizon put out an update this week for this phone.

Dan: I am sorry we do not have information about it

Dan: Thank you for all the cooperation and understanding in the chat session.

Visitor: thank you.

Dan: You're welcome. Is there anything else I can assist you with?

Visitor: no that is it.

 

[Snareman]

Just like the other conversation that was posted. Talking to these companies is completely pointless. Even if they know the release date they aren't going to let you know.

 

[voghan]

I've played with the Nexus S a bit in my local BB -- very cool indeed. I didn't get too attached to it, though, because I know I'll probably never see it on the Fascinate

I'm running a Ginderbread theme on my Fascinate. It might not be the real deal but I like it. On Xda in the theme section.

 

[Snareman]

I think I can create one of these conversation without having ever been in one recently.

--------------------------------------------------------------------

Them: Hi. My nme is Noinfo Boy. How can I help you today?

Me: Hi. I have a Samsung Fascinate and am very frustrated with the lack of updates for the phone

Them: So if I understand correctly you are frustrated with the fact that your phone has not been updated.

me: yes. That is correct. Do you know when there will be an update?

Them: I am very sorry to hear that you are having these frustrations. We are working hard to get our updates out as quickly as possible but at this time we do not have information on when the updates will be released. Nor would I tell you have I did have a clue because we are not supposed to provide useful information like that.

Me: I've had this phone for a long time and other phones are 2 OS's past us. What gives?

Them: We are working very hard to get updates out to each phone. I'm sorry you are frustrated with the wait.

Me: Well, when will they be out?

Them: We do not have that information available at this time.

Me: Will I ever get my phone updated? This is extremely frustrating.

Them: I'm sorry. We are working hard, but do not have a release date at this time. Is there anything else I can help you with, even though I have helped you with absolutely nothing so far?

Me: No. That is it.

Them: Thank you for calling and for your business. Have a great week!

----------------------------------------------------------


Did I miss anything?

 

[nickf126]

I think I can create one of these conversation without having ever been in one recently.

--------------------------------------------------------------------

Them: Hi. My nme is Noinfo Boy. How can I help you today?

Me: Hi. I have a Samsung Fascinate and am very frustrated with the lack of updates for the phone

Them: So if I understand correctly you are frustrated with the fact that your phone has not been updated.

me: yes. That is correct. Do you know when there will be an update?

Them: I am very sorry to hear that you are having these frustrations. We are working hard to get our updates out as quickly as possible but at this time we do not have information on when the updates will be released. Nor would I tell you have I did have a clue because we are not supposed to provide useful information like that.

Me: I've had this phone for a long time and other phones are 2 OS's past us. What gives?

Them: We are working very hard to get updates out to each phone. I'm sorry you are frustrated with the wait.

Me: Well, when will they be out?

Them: We do not have that information available at this time?

Me: Will I ever get my phone updated? This is extremely frustrating.

Them: I'm sorry. We are working hard, but do not have a release date at this time. Is there anything else I can help you with, even though I have helped you with absolutely nothing so far?

Me: No. That is is.

Them: Thank you for calling and for your business. Have a great week!

----------------------------------------------------------


Did I miss anything?

This made me laugh. I was thinking of creating a chat session like that also. Well done, Sir, well done!

 

[nugiene]

hahaha...next time name the rep Chuck U. Farley.

 

[marteagajr75]

This new update being rolled out by Verizon, I still can't get it OTA; it keeps saying "No New Software found". If and when it does, it's not going to come with adobe flash capabilities is it? I'm a bit new at this smartphone/android world so pardon me for the question. Thanks!

 

[DroidXcon]

It gives you that message because its not available yet

This new update being rolled out by Verizon, I still can't get it OTA; it keeps saying "No New Software found". If and when it does, it's not going to come with adobe flash capabilities is it? I'm a bit new at this smartphone/android world so pardon me for the question. Thanks!

Sent from my SCH-I500 using Tapatalk