jgraves1107
Well-known member
Well I woke up to a fully charged N7 and still no bring your phone in or turn it off. Maybe they do know which phones are bad. Seems they would know what's on my line. Huh?
I received the email I believe i received it due to my call to Samsung last night. They asked for all my info, did you call Samsung?WELL I woke up to a letter from Samsung saying "George - Power down your Note7 and exchange it now
Your safety remains our top priority
Dear George, In response to our recent announcement regarding battery cell issues with the Galaxy Note7, we are advising that you power down your Note7 and exchange it now through our U.S. Product Exchange Program.
We strongly advise all customers to use this exchange program because your safety is our top priority. Additional sales and shipments of the affected devices have been stopped, but if you already have a Galaxy Note7, we strongly advise that you replace it.
Details on how to exchange your Galaxy Note7 can be found at Galaxy Note7 Exchange Program or at 1‑800‑SAMSUNG.
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P.S....
I just called Verizon - the rep told me I could go to a corporate store and swap my Note 7 for an S7, and then when the new Note 7's are in stock, can swap back. I didn't believe it, so asked to speak to a supervisor. They confirmed this, and they also indicated that they would put a note in my "OSP" page (something the store rep could see) confirming this. I'm going to the store shortly - I'll post back my results.
Visited my corporate VZW store tonight and spoke to the manager there. She was told replacements would be arriving in about two weeks, but not guaranteed. N7 owners would get a text from VZW stating the replacements are in. If you exchange now to an S7 or S7E, you will NOT be able to go back to the N7...i.e. the S7 and S7E will be a permanent replacement for your N7. Not much discussion on loaners as the store didn't have any J series in stock. Basically, exchange to S7/S7E and kiss your N7 goodbye or wait about 2 weeks for the replacements. I asked what would happen if during the time I wait for a replacement, my N7 blows up....no answer...she couldn't answer. I rolled my eyes and decided to take my chances and wait for the replacement. I don't want an S7 or S7E.
CPSC is making this worse by delaying the new N7s.
Looks like I'll be keeping my perfectly working Note 7 for now.
Just wondering if Samsung will bring future updates to this POS? :-\
i will hold out hope but it has been a long time since i have seen federal involvement make anything better.Idk.... I think maybe they are making it better by insuring that we don't get ticking time bombs for replacements...
It might lengthen the process, but HOPEFULLY (keep in mind, this is gubmint we're talking about) we can all have peace of mind when the new batch ships
i will hold out hope but it has been a long time since i have seen federal involvement make anything better.
I'm not ready to call it a POS just yet but I am SO disappointed that Samsung didn't catch something this significant, and I'm VERY annoyed at the cluster it has become with miscommunication, everything all over the map with how it will be handled, and now, as someone else pointed out, the government will be getting their hands on things which means certainly MORE cluster eff...
But you nailed it on the head about future updates...I'm worried about updates but more than that, enhancements. I still say Samsung Notes is seriously flawed/gimped with the removal of Actions and me side loading S Notes is not an acceptable long-term solution for a $800+ phone. I'm worried that any potential this phone had out of the box with future stuff being added is now in serious jeopardy because I don't see more resources being put into the phone if this mess continues the way it has so far. And I'm sad to see people jumping ship...some of who I KNOW are a tremendous asset to helping others in fixing issues, giving out tips, etc. We are losing resources ourselves right here I just want to get back to where we all have devices we aren't the least bit concerned about (not to mention having to worry about defending them), and can get back to the FUN side of owning a Note 7.
There has been so much false information given out by reps that I will not believe it until I get an e-mail from them myself (I'm not holding my breath). Devices were already sent out to stores. I don't believe for a second that those units wouldn't be available for people to walk in and exchange for (if/when the government has given Note 7 release approval).
This is not correct, I actually spoke with Verizon Corporate yesterday and he confirmed that Verizon is allowing us to return the Note 7 and receive another device up to September 30, he stated that when after turning in the Note 7 and taking a different device we will not be subject to any charges or restocking fees. Then when the "new" Note 7 is re-released, hopefully within a week or two, you can bring this other device, (I guess it could be considered a loaner though Verizon says they don't give out loaners) back in good shape, i.e. no cracked screens, scratches or gouges and we can turn it back in for the Note 7, again without any miscellaneous fees, restocking, etc... plus they'll cover any accessories. This is coming directly from corporate not any store.
I'm in the store now - they would not do a double exchange, but if I switch to an S7, customer service at Verizon will once the new Note 7 is in stock.
Tell them to read the osp or whatever it says it there.