12-05-2016 12:00 PM
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  1. Ludatyk's Avatar
    I wouldn't be surprised if stores are asked to hold on exchanges until it's confirmed that majority of stores have them in stock and readily available. That way all the locations will be well prepped to handle the immediate rush/influx of those ready to exchange. Otherwise - we'd hear (and probably will still anyway via the media) that Samsung isn't meeting the demand to quickly replace the devices as originally detailed in their press release.
    I do think that would be a good idea. However I read only 130k people have done the exchange procedure. There's plenty more who haven't gone in to BB or any other source to put in there request.

    I tend to think that since there's various ways the Note7 is being replaced via carriers and retailers.. even by Samsung itself. That it won't be as organized as we all would like.
    Serkle K likes this.
    09-16-2016 09:55 AM
  2. Bbarbie's Avatar
    Bummer yeah I agree. Plus I don't think the store dudes are that well informed about everything either. So yeah I won't be surprised if this turns into a mess. Hopefully those of us who reserved our new note get it with our name on it :/ ..let's see.
    09-16-2016 10:20 AM
  3. Bbarbie's Avatar
    On a different note I spoke to my local att store and they got email saying it will be there after September 21st... lol..again they don't know what colors and small batches. Fun fun !
    09-16-2016 10:26 AM
  4. aprim6872's Avatar
    Not one best buy I went to knows about any preorder. This is just bad all around.
    09-16-2016 10:42 AM
  5. Ludatyk's Avatar
    Not one best buy I went to knows about any preorder. This is just bad all around.
    To be fair.. it was announced yesterday. Give it time to breath.

    We are all anxious to get it replaced.
    Serkle K and KupKrazy like this.
    09-16-2016 11:11 AM
  6. Cowboy8467's Avatar
    Not one best buy I went to knows about any preorder. This is just bad all around.
    Same here, the BB I went to was completely clueless.
    09-16-2016 11:29 AM
  7. naturecannon's Avatar
    Same here, the BB I went to was completely clueless.
    They always are no matter the topic. Our McDonald's for TVs and phonea
    09-16-2016 11:33 AM
  8. dadsterflip's Avatar
    Same here, the BB I went to was completely clueless.
    Not one best buy I went to knows about any preorder. This is just bad all around.
    I assume that's an everyday event at any bb. I don't expect much to be honest when I go to best buy. There is that occasion were you get that one guy who is knowledgeable once in a while.
    09-16-2016 11:35 AM
  9. don Adams's Avatar
    Just left Best Buy. They had me sign up for a pre-order, hardware only. The rep and the Samsung guy said they will be in on the 21st. They also let you choose a different color if your heart desires. He said if you don't bring everything back they will just take it out the box.

    This pre order is a call, email and possibly text (can't remember if he said this out but). But this secure a phone for you. The hardware only order allows them to just swap the devices instead of deactivating and reactivating another device (region would be a nightmare).
    09-16-2016 11:45 AM
  10. ggrr8t's Avatar
    So...The question was asked by at least a few members and remained unanswered. Once again If you received any freebies with your exchange such as VR, gift cards, etc... what makes you feel that they would not have to return them with the return of the item those freebies are associated with?
    09-16-2016 11:46 AM
  11. dadsterflip's Avatar
    Just left Best Buy. They had me sign up for a pre-order, hardware only. The rep and the Samsung guy said they will be in on the 21st. They also let you choose a different color if your heart desires. He said if you don't bring everything back they will just take it out the box.

    This pre order is a call, email and possibly text (can't remember if he said this out but). But this secure a phone for you. The hardware only order allows them to just swap the devices instead of deactivating and reactivating another device (region would be a nightmare).
    3 bb store told me and different reps that I keep all the accessories when j exchange it. I get the new ones also .
    09-16-2016 11:48 AM
  12. Kansatsusha's Avatar
    I assume that's an everyday event at any bb. I don't expect much to be honest when I go to best buy. There is that occasion were you get that one guy who is knowledgeable once in a while.
    I don't expect much when I go anywhere lol... Sometime you find those gems at those retail store that are on top of things and beyond... sometime you don't except those time you get those gem but not allowed to to provided those knowledge.

    I think I made my decision about the note 7 or getting something else now...

    Unless the LG v20 catch my attention enough.
    Wait for the S8 or S8 edge"i want usb-c connection"
    Wait for another Note7 promotion for extra goodies =D....

    Those my decision for now so I will stick with my newly replace battery iPhone 5s 8.4 jb =) and using a SIII for some android stuff.
    09-16-2016 11:52 AM
  13. homer813's Avatar
    Have you already returned it? I enjoy the Note7 as well... but I already know that the resell value will be low.
    So...The question was asked by at least a few members and remained unanswered. Once again If you received any freebies with your exchange such as VR, gift cards, etc... what makes you feel that they would not have to return them with the return of the item those freebies are associated with?
    You can't really expect anything from BB. But to answer the question, it is because that's what they posted on their site. Getting your local BB employees to actually keep up with those memos...that's a different story.
    09-16-2016 01:08 PM
  14. Chevanlol360's Avatar
    I'm walking into best buy next week with no s pen, no chargers, or anything just the phone lmao.
    09-16-2016 01:10 PM
  15. Kansatsusha's Avatar
    I'm walking into best buy next week with no s pen, no chargers, or anything just the phone lmao.
    you do that and they just give you the phone only and not the stuff u didnt bring in... in most store. before they have it in they some store will/will not ask for the other stuff in the box so dont complain they taking the stuff from the other box because that normally how exchange work.
    09-16-2016 01:23 PM
  16. dadsterflip's Avatar
    I'm walking into best buy next week with no s pen, no chargers, or anything just the phone lmao.
    Well..... 4 stores have told me and numerous employee and mobile dept employee.. All they need is just the phone and box. Keep everything else as they have no use for that. Well Samsung that is.
    09-16-2016 01:26 PM
  17. Kansatsusha's Avatar
    Well..... 4 stores have told me and numerous employee and mobile dept employee.. All they need is just the phone and box. Keep everything else as they have no use for that. Well Samsung that is.
    Currently the "better" store will do that before the date the note come in but on and after the date might not be the same anymore. Those stingy store WILL ask for everything back.

    Mine say at least send something back with the phone ie "the spen" ehh w/e haha
    09-16-2016 01:38 PM
  18. Serkle K's Avatar
    Well..... 4 stores have told me and numerous employee and mobile dept employee.. All they need is just the phone and box. Keep everything else as they have no use for that. Well Samsung that is.
    I've had a few Best Buy people tell me that if you return it with missing items from the box, they will take the same items out of the box of the exchange you're trying to pick up, or if you are returing for a refund, they will charge you $15 per missing item. Box or no box, they want the items more.
    09-16-2016 01:55 PM
  19. dadsterflip's Avatar
    I've had a few Best Buy people tell me that if you return it with missing items from the box, they will take the same items out of the box of the exchange you're trying to pick up, or if you are returing for a refund, they will charge you $15 per missing item. Box or no box, they want the items more.
    Weird. Even Samsung rep tells you to keep it. They can't reuse it. They tell you keep it for all the hassle about the recall.

    Plus store closes to me which sucks and knows NOTHING ever. Told me that I can keep all that accessories which I have 3 other store that are on top of their game and all their stories lined up. Come exchange day I will keep everything. Giving the spen back as I know these phone will be the refurb later on. I just need those extra chargers.
    Serkle K likes this.
    09-16-2016 01:59 PM
  20. Kansatsusha's Avatar
    As I say it a few time already my recommendation if you want to keep the item in the box is to do it before the phone come in and ask if they require the accessories. If they yes and/or charge for missing one then find another store. Otherwise hope you still get lucky when you performing the exchange in store.
    09-16-2016 02:08 PM
  21. Bbarbie's Avatar
    So does hardware only mean that you get the handset but no box or anything ? Does your paper or email say hardware only on it ? My preorder paper doesn't specify so was just curious. Did he give you an ETA on when it will arrive ?
    09-16-2016 02:20 PM
  22. Bbarbie's Avatar
    On a different note one best buy store told me that cpsc hasn't approved it and I should exchange for a different phone. Ugh ya right buddy not lhappening. So I told him last night both samsung and cpsc had a press release stating the approval and date of 21st sept.. ugh. Hope their preorder system works for these replacement notes unlike how it failed at the time of initial preorder purchase .
    09-16-2016 02:24 PM
  23. wildcard30's Avatar
    So with some people already having returned for a refund, and the fact that this has already been a display of inconsistency, who is going back to Best Buy to re-purchase the Note7?

    If you still have the device, then you'll probably already be going back. I returned mine about a week ago, and I plan on going back to Best Buy to get it again. Going to try on Monday, even though the published statements say the 21st.
    I returned my Note 7 to BB 2 weeks ago and I refuse to ever buy a phone from them again the service from preorder to recall was just awful. I plan on just going to an At&t corporate store instead and will hopefully have better results.
    09-16-2016 02:27 PM
  24. Daunting1's Avatar
    I wonder if you have to give back the gift card when you turn the s7 back in. They normally make you do that when you return something
    I asked about it & tried to give it back. I told them I wasn't keeping the phone, they said it was already activated & couldn't be revoked. He even said I could use it to pay the difference in taxes when I get the replacement. Just in case I'll use it after I get the phone.
    09-16-2016 02:30 PM
  25. Daunting1's Avatar
    Not a good idea, I am hearing reports the S pens are exploding now also.
    They broke one open on YouTube , it doesn't have a battery.
    09-16-2016 02:37 PM
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