scottishlassy
Well-known member
Have you tried talking to a manager or going to another store? Verizon that is.Great, so both At&t and Sprint are taking care of target customers but not Verizon
Have you tried talking to a manager or going to another store? Verizon that is.Great, so both At&t and Sprint are taking care of target customers but not Verizon
Great, so both At&t and Sprint are taking care of target customers but not Verizon
Have you tried talking to a manager or going to another store? Verizon that is.
Target didn't have any in stock. So i went to a local sprint corporate store and talked with the manager about the exchange. Super simple. Only needed phone and box to scan barcode. Took 15 minutes with some paperwork and now setting up my new phone. He even offered a change in color. No extra charges or fees. Would have to talk to sprint customer support for the $25 credit.
Great experience
i contacted a verizon corporate store, whom received the new note 7
they escalated the situation to verizon, whom checked and stated they could not process the exchange, but did contact target to confirm they will receive replacements.
i also contacted samsung whom stated target will receive new note 7, that today was the first day of release and should be receiving the new shipment in the coming days.
hopefully this helps.
FYI - verizon did state i could return the device to target and purchase in store, but i am on unlimited data and dont want to chance anything
Did you go to a corporate store? I may try this, but I know the non-corp store here in my town didn't want anything to do with me when I told them I got the phone from Target. Thanks.
Well just chatted again online with Verizon to see if they found a resolution for me and she said she noted my account and I can go to my Verizon store and exchange my Target note 7. Going there in a bit. Hope it goes well. Now I have to decide if I want to keep silver or change to the blue. I can't decide
Great, so both At&t and Sprint are taking care of target customers but not Verizon
Fingers crossed all goes well!Well just chatted again online with Verizon to see if they found a resolution for me and she said she noted my account and I can go to my Verizon store and exchange my Target note 7. Going there in a bit. Hope it goes well. Now I have to decide if I want to keep silver or change to the blue. I can't decide
Message back and let us know what happens.
Glad you were able to get it all straightened out!Well I finally got mine replaced had no problem at all except I had to wait in a very long line. They didn't even need to see my receipt. Traded my silver one for blue. Hope I don't regret that. I only brought the phone too and they said they couldn't give me the new box but he gave me the charger and headphones, not the adapters though. I also didn't get a receipt now that I think about it. I hope that doesn't matter. So glad I don't have to deal with the morons at Target again.
Well just chatted again online with Verizon to see if they found a resolution for me and she said she noted my account and I can go to my Verizon store and exchange my Target note 7. Going there in a bit. Hope it goes well. Now I have to decide if I want to keep silver or change to the blue. I can't decide
Well I finally got mine replaced had no problem at all except I had to wait in a very long line. They didn't even need to see my receipt. Traded my silver one for blue. Hope I don't regret that. I only brought the phone too and they said they couldn't give me the new box but he gave me the charger and headphones, not the adapters though. I also didn't get a receipt now that I think about it. I hope that doesn't matter. So glad I don't have to deal with the morons at Target again.
Congrats! Can you tell us how you did this? Did you call corporate, or chat on corporate website?
Just did a normal chat on the verizon website. The rep I chatted with even called my Target and the area Target mobile manager. Once they were not able to get anywhere with them either they let me do it.
Just did a normal chat on the verizon website. The rep I chatted with even called my Target and the area Target mobile manager. Once they were not able to get anywhere with them either they let me do it.
Just did a normal chat on the verizon website. The rep I chatted with even called my Target and the area Target mobile manager. Once they were not able to get anywhere with them either they let me do it.
what did the area target manager say?