Best Buy Note 7 Recall Thread

[Kelly Kearns]

Hold that thought.. You might want to skip all that and contact CNN and let them ask Best Buy why they are ignoring a worldwide, well known safety recall.

 

[naturecannon]

Best buy has their feet dug deep in the sand, they are refusing to give me an edge or another device Samsung listed in the bulletin , then not allowing me to return listed interim devices when note 7 does arrives. Its all in the bulletin and Samsung's goal is to do whatever possible to get note 7 phones out of our homes to prevent risk of fire.

Read the bulletin carefully http://news.samsung.com/us/2016

 

[gvndeb60]

Best Buy finally posted something on their site. I posted the link above....go to best buy. com and search for Note 7, that page comes up.
"Note7 Return & Exchange FAQs
Q: Where can I return or exchange my Note7?
A: Returns and exchanges must be made at a Best Buy store.

Q: The Best Buy product exchange period for cell phones is 14 days after purchase. What if I've had my Note7 for longer than 14 days?
A: Currently Best Buy will accept all returns or exchanges for the Note7 even if it is beyond the standard 14-day return period.

Q: Can I return my Note7 and get my money back instead of exchanging it for another phone?
A: Yes, you can get your money back when you return your Note7.

Q: Will I be charged a restocking fee if I exchange or return my Note7?
A: No, the Best Buy $35 restocking fee will be waived.

Q: How can I receive a replacement Note7?
A: Currently Samsung is working on a replacement process. Sign up for notification above.

Q: Can I return my accessories for my Note7?
A: Currently Best Buy will accept all returns for Note7 accessories even if it is beyond the standard 14-day return period."

 

[brothamoveson]

I'm just going to wait until the replacements arrive then exchange. Hopefully all issues will be resolved.

 

[Kelly Kearns]

Ok good. I finally put on my "office hat" for ideas.

I knew one phone call and one story from CNN about why Best Buy was ignoring this, would have it taken care of tomorrow.

 

[Shawn0813]

I know my local manager really well I'm going to push for a loaner in the mean time.

 

[soldier45]

No issues with mine here, I've been reading that the 35 reported ones that exploded were all overseas and no US versions experienced this. Don't feel like going back to BB and dealing with this may just pass on it unless I hear different. Only went to BB for the 256gb free card AT&T wasn't offering it. If I have to I will just go thru Samsung if I really need to replace it. Will see and report back my experience here.

 

[Kelly Kearns]

No issues with mine here, I've been reading that the 35 reported ones that exploded were all overseas and no US versions experienced this. Don't feel like going back to BB and dealing with this may just pass on it unless I hear different. Only went to BB for the 256gb free card AT&T wasn't offering it. If I have to I will just go thru Samsung if I really need to replace it. Will see and report back my experience here.

No they weren't and yes there was at least one here maybe more.

Samsung has recalled all phones.

 

[cardboard60]

AT&T Free Msg: Samsung has announced that current Galaxy Note7 devices may have a potential battery issue and are investigating the issue for potential safety concerns. Please return your device and any Note7 accessories for an exchange as soon as possible. You can get more details at https://forums.androidcentral.com/e...l%23%21%2Fwireless%2FKM1122948&token=JFente6_

Bought my phone at Best Buy.
Like the Samsung reps there
Like all the helpni get there..
And I don't have to wait for the extras

I will not return my Note 7 for a Buy back. Nor credit.
I will wait for the new notes to come in.
Not getting rid of my Note just because 35 phones out of millions has had a problem.

I've been told thebphoned has a 1 yr mfg warranty on it.

 

[SarahGN]

Best buy has their feet dug deep in the sand, they are refusing to give me an edge or another device Samsung listed in the bulletin , then not allowing me to return listed interim devices when note 7 does arrives. Its all in the bulletin and Samsung's goal is to do whatever possible to get note 7 phones out of our homes to prevent risk of fire.

Read the bulletin carefully http://news.samsung.com/us/2016

I don't see anything that says anyone has to give you a loaner phone. You can EITHER wait and get a Note 7 replacement OR exchange for an S7/S7E OR return for full refund.

 

[mmsean]

Best buy has their feet dug deep in the sand, they are refusing to give me an edge or another device Samsung listed in the bulletin , then not allowing me to return listed interim devices when note 7 does arrives. Its all in the bulletin and Samsung's goal is to do whatever possible to get note 7 phones out of our homes to prevent risk of fire.

Read the bulletin carefully http://news.samsung.com/us/2016

where does it say that they owe you a loaner device is I don't read it anywhere

 

[dec3ption]

Any idea how long this is good for? I will be out of the country until the 23rd and the last thing I want is to come back and hear "sorry you missed the exchange window by 1 day" or some crap.

 

[Kelly Kearns]

It us a safety recall. Shouldn't be a time frame.

 

[jrsharp70]

just got off the phone with best buy. They told me that I could wait 6-8 weeks and swap it out when they get the replacement note 7 or come in and get a refund without any penalty. However that offer is only till this weekend and that might change once they hear from corporate. WTH? I might just replace for an iphone 6s plus (my experience with iphone is always get the "s") LOL.

Looks like I'll have a replacement in 6 weeks. Thank you.

 

[geraldem]

I knew I should have not bought from Best Buy. Never again!

 

[jrsharp70]

AT&T Free Msg: Samsung has announced that current Galaxy Note7 devices may have a potential battery issue and are investigating the issue for potential safety concerns. Please return your device and any Note7 accessories for an exchange as soon as possible. You can get more details at https://forums.androidcentral.com/e...l%23%21%2Fwireless%2FKM1122948&token=9-w4WNAs

Bought my phone at Best Buy.
Like the Samsung reps there
Like all the helpni get there..
And I don't have to wait for the extras

I will not return my Note 7 for a Buy back. Nor credit.
I will wait for the new notes to come in.
Not getting rid of my Note just because 35 phones out of millions has had a problem.

I've been told thebphoned has a 1 yr mfg warranty on it.

Sweet baby Jesus... The voice of reason.

 

[naturecannon]

where does it say that they owe you a loaner device is I don't read it anywhere

https://forums.androidcentral.com/e...%23%21%2Fwireless%2FKM11229480&token=MZl48UkU

Samsung has notified us that they have identified a battery issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. They are investigating if the issue could lead to potential safety concerns. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, a new Galaxy Note7 or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device.

Customers Will Also Be Able To Exchange That Interim Device For A New Note7 In The Future. That process will be shared as soon as it is available.

 

[djarchow]

I wonder how this will impact the Note 7 Buy One Get One deal through Verizon and Best Buy. I know that others have said that the company Verizon handles these BOGO offers actually checks the IMEI number of your phones to be sure they are still active before sending your rebate to make sure you haven't sent in the paperwork and then returned the phone. My son and I got Note 7's last weekend because of the BOGO offer.

 

[geraldem]

https://forums.androidcentral.com/e...%23%21%2Fwireless%2FKM11229480&token=sTDGe13g

Samsung has notified us that they have identified a battery issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. They are investigating if the issue could lead to potential safety concerns. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, a new Galaxy Note7 or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device.

Customers Will Also Be Able To Exchange That Interim Device For A New Note7 In The Future. That process will be shared as soon as it is available.

Doest BB have to offer what Samsung described?

 

[yoshi351]

Best Buy is really ticking me off. Got the phone on launch date. Go in to a best buy store and told them I wanted to return the device because of recall. They said nope because its "out of the 14 date return period" which ended yesterday. I never had a problem with returning something to best buy. They should of told me the return period started day on the 19th. Called customer service and they told me because of the recall I have 30 days now. Now to try again tomorrow and see.