Got my Note 7 replaced by best buy.
Then they emailed me and said the order had has been cancelled
Don't know what that is about either.
Then they emailed me and said the order had has been cancelled
Don't know what that is about either.
Best Buy Note 7 Recall Thread
- Thread starter dpham00
- Start date
Exchanged to an interim S7e on the 16th, no word yet on when to expect a replacement N7.
I heard some best buy would sell it ... if they have it... but my local best buy cant get them because of UPS/FedEx doesn't want to transit it... new or old model.
Yikes. I'm reluctant to go to a loaner though (not that one has been offered the last two times I visited Best Buy) because I don't want to get accidentally stuck with it.
I still have my original Note 7 and have been using it sparingly, as I don't have a back up phone. (My Note 4 completely died, prompting me to look for a new phone, in the first place.)
I did notice that on the Best Buy recall page for the Note 7, they removed the September 30th deadline to exchange, and have changed it to "As long as the device was purchased before September 15, 2016 Best Buy will accept all returns or exchanges for the Note7 even if it is beyond the standard 14-day return period." Which makes me slightly less anxious about needing to complete the exchange by tomorrow.
I finally received the email notification to pick up my phone yesterday afternoon. It took over an hour and a half (roughly 45 minutes waiting in line; the rest of the time spent processing the return and activating the new one) but I finally got my replacement.
Good luck, to anyone still waiting. According to my local Best Buy the 'preorder/reserved' phones are trickling in one at a time.
Good luck, to anyone still waiting. According to my local Best Buy the 'preorder/reserved' phones are trickling in one at a time.
I am on att next and want to just return and go back to my old phone. Bestbuy is telling me they can't do that because the replacements are in. I said your website says one of my options is a return. They said they will take it but att will still charge me my next plan. So I call attention they say I'm beyond the 14 day buyers remorse period.
Anyone know what I do now?
Anyone know what I do now?
4 hours mostly AT&T's fault. Yeh spent all evening there week before last. Not fun but happy with my replacement and done with the recall fiasco. Also got a $36 credit and the $25 promised from Samsung on this month's bill.
Jesus for what? Undo then redo the upgrade? Did they ring it up as a new device and just returned the old one?
The BB rep got hung up on 3 times and all the wait time on hold with AT&T. Just crazy. Plus the fact that they never showed my Note 5 the one I traded in for the Note 7 with Next on my account even though I got a text saying it was received in the mail and good to go. Someone dropped the ball holding up my swap process. Glad its over for me.
Best Buy Returns?
I know it's early, but has Best Buy said anything about returns of replacement Note 7's? I exchanged my 1st one on 9/21 and past the 14 day period. I think it's becoming obvious another recall is likely. If AT&T pulls the phone I don't think it's unreasonable that updates and support will go along with that. I hope that we're not getting the short end of it again having bought from Best Buy.
I absolutely love this phone, but too much to deal with.
I know it's early, but has Best Buy said anything about returns of replacement Note 7's? I exchanged my 1st one on 9/21 and past the 14 day period. I think it's becoming obvious another recall is likely. If AT&T pulls the phone I don't think it's unreasonable that updates and support will go along with that. I hope that we're not getting the short end of it again having bought from Best Buy.
I absolutely love this phone, but too much to deal with.
I bought mine at best buy too. I got it last Friday. I think a wide scale issue like this will be resolved either at best buy or the carrier... I would hope at least. I'm with AT&T too
Re: Best Buy Returns?
I didn't have any problems with our first Note 7's and not worried about our replacements. Too much media panic, they need something to report. Only thing I am worried about is keeping our power on tonight and keeping water out of my garage in backyard. Be happy when 24 hrs is over. They messed up the forecast on the Virginia coast for sure.
I didn't have any problems with our first Note 7's and not worried about our replacements. Too much media panic, they need something to report. Only thing I am worried about is keeping our power on tonight and keeping water out of my garage in backyard. Be happy when 24 hrs is over. They messed up the forecast on the Virginia coast for sure.
Re: Best Buy Returns?
I spent much of Friday trying to get Sprint to replace my replacement Note 7, but because I bought it at Best Buy they wouldn't do it. This is extremely frustrating because Best Buy is a Sprint franchise and for Sprint to not offer to replace a phone purchased at BB is mind blowing. For BB to not honor the Sprint policy is just as bad. I'm extremely frustrated with this process.
I spent much of Friday trying to get Sprint to replace my replacement Note 7, but because I bought it at Best Buy they wouldn't do it. This is extremely frustrating because Best Buy is a Sprint franchise and for Sprint to not offer to replace a phone purchased at BB is mind blowing. For BB to not honor the Sprint policy is just as bad. I'm extremely frustrated with this process.
Best Buy Just Advised Me They Will Exchange / Return My Replacement Note 7
Three different chats...three resounding YES will will offer either a refund or an exchange towards another device on your REPLACEMENT Note 7.
As I need to fly soon and my guess is that they may not let these on planes given all the media and safety fervor, I might as well change the darn thing out while there are still S7 Edge devices in stock.
I wish I could find another Note 5....
Off to see if the store offers the same thing....
Three different chats...three resounding YES will will offer either a refund or an exchange towards another device on your REPLACEMENT Note 7.
As I need to fly soon and my guess is that they may not let these on planes given all the media and safety fervor, I might as well change the darn thing out while there are still S7 Edge devices in stock.
I wish I could find another Note 5....
Off to see if the store offers the same thing....
Re: Best Buy Just Advised Me They Will Exchange / Return My Replacement Note 7
Good luck, this recall debauchery has driven plenty of us away from Samsung devices.
Good luck, this recall debauchery has driven plenty of us away from Samsung devices.
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