Power Down and Don't Charge Note 7 per The Consumer Product Safety Commission

[Kelly Kearns]

Im with tmobile as well i doubt theyll give us a loaner.

They aren't giving "loaners". I've seen some people be able to do like other carriers are doing.. Trade for the S7 and being allowed to bring the S7 back and trade for the Note 7, with no restocking and no problem with dates.

You can always go get an S7 and then you have 14 days to return it for any reason. Now they might charge you a restocking fee to get the Note 7, but I think it is a good possibility you can get that credited with T-Force if that happens.

 

[rushmore]

Yes it has happened to about 6 now on the forums.

I am really concerned this could be a sign of the bad batteries. From what I understand from some others, this is a sign of a short in the battery, but I don't know that for sure.

I wouldn't use this phone if it were mine.

Bad batteries usually show their hand early on. Low capacitance, high heat, or cell rupture (leaks, burn marks, fire or boom).

Sounds like a bad cell, but the least of the failure evils.


I appreciate (do not like though) the industry push to not have replaceable batteries to help maintain the two year retirement curve, but would be nice if Samsung learned from this just like the lack of sd cards hurt sales. Bad batteries are MUCH easier to correct if the cover can be taken off. In this case, probably a billion dollars or more benefit.

Added: Really like the Note 7, but IF the V20 had ditched the second display to make smaller and had an equal camera to the Note 7...... The battery option alone would have lots of sway weight.

 

[jsgiv]

Yes - it's happened to me and others on this forum. It's the primary reason why I stopped using the device and returned it to ATT for a loaner.

 

[Dukins]

Exchange it asap when phones are available or better yet get another phone until Note 7 restock. Do not continue using it. This happened to me as well. But I exchanged it one day before the recall. I was lucky.

 

[rushmore]

This happened to me yesterday. I was at 43%. I was on a call by speaker, and my phone went dead. I have not received my replacement yet.

How long did you have your N7 and about how many charges?

Thinking battery failure timing would be a nice sticky. The "normal" (vast majority) failure mode for a bad cell is low capacitance (short battery life). The percent delta you are seeing with it dying at 43% usually means part of the cell has failed and the power bridge misreads available charge.

 

[Kelly Kearns]

Bad batteries usually show their hand early on. Low capacitance, high heat, or cell rupture (leaks, burn marks, fire or boom).

Sounds like a bad cell, but the least of the failure evils.


I appreciate (do not like though) the industry push to not have replaceable batteries to help maintain the two year retirement curve, but would be nice if Samsung learned from this just like the lack of sd cards hurt sales. Bad batteries are MUCH easier to correct if the cover can be taken off. In this case, probably a billion dollars or more benefit.

Added: Really like the Note 7, but IF the V20 had ditched the second display to make smaller and had an equal camera to the Note 7...... The battery option alone would have lots of sway weight.

Bad batteries in this many phones isn't the norm though.

Also we don't know the details of what is causing the issue, Samsung hasn't said, so no one knows of there is any warning behavior.

 

[jgraves1107]

If your battery is showing signs of this exact behavior...STOP using it! I am still using mine but that is because I have no other device and I know the risk. Plus I have been pushing mine to see if it is going to exhibit this exact sign. And Verizon shipped me 2 iconx headsets to keep pushing it. As an electronics Tech I can say mine doesn't have a bad battery. I would literally have to take a torch to it! But this battery drop to 0% and back is a short and you need not risk continued use!

 

[anon(903870)]

Today something strange happened to my note 7 for the first time, I put it to charge and an hour and a half later it was still at below 50% I rebooted the phone and it charged fully within 40 minutes.

 

[ELAkid]

View attachment 238956

Haha nice one

 

[rushmore]

Samsung states this is the issue:

A: Based on our investigation, we learned that there was an issue with the battery cell. An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error.

A anode / cathode issue would not normally mean a ticking time bomb. IF that is really the issue, no ticking bomb.

It will either have catastrophic failure after several charges, or have obvious battery life issues, and or die shortly after.

Again, that is IF Samsung is disclosing 100%.

 

[Kelly Kearns]

I would be surprised if they disclose everything. When they announced the recall, we found out they had checked 35 that exploded and 24 had a battery issue. We had only heard about four or five that had exploded. Also they said that day "battery cell$ but didn't get into detail.

Basically I think all phones are at risk and I wouldn't be using any that the battery and temp seemed to be normal now.

With many people they are going to look to see if they notice and issue and if they don't, think the phone is fine and try and do things they think that will make it safe. Many will also think if they haven't noticed anything and it's been this long, their phone is fine.

I've wondered if this battery issue like the OP has is a symptom since I saw the first post about it and I believe that was just hours after the recall was announced. The big issue here is people don't need to feel like the phone is ok because it has been a certain amount of time or they haven't seen their phone experience this particular issue. For me, I consider all of the phones a risk, even if it has been running perfect. We have even had a team member not have any problems with their phone and during a reset just a few hours ago, it started exhibiting some very questionable behavior with the battery.

For many people, they might not have noticed issues happening with their phone before the battery exploded and die them, their phone was fine until it wasn't. This issue here would have me more concerned than not having this battery draining completely, but that wouldn't mean to me others are fine just because they haven't had this issue by today.

The big thing for me.id this is a symptom of the problem batteries, that means we have about 5 or 6 people on this forum alone, with the battery issue. It has just started showing up in the last week. Some of these phones people have had since release.

If we have 5 or 6 that have posted their screenshots of this issue and it is a symptom of the exploding battery, that is more worrisome to me. That means among this small group of Note 7 owners, there are an awful lot of people with the issue. That is a lot different than $24 out of one million" that people have been quoting from Samsung. That would also explain more why they did the complete recall. Either they knew it was more widespread than just "24 out of 1 million" or they knew it was pretty widespread and there was no way to narrow down exactly who is affected.

 

[rushmore]

Whatever the case, Samsung has without doubt snatched defeat from very big jaws of victory. Too much bad press and likely consumer brand damage. Guessing sales will be impacted at least 50%, and that does not factor in costs for the recall and collateral sales damage to current devices and the future Note brand.

Also not getting how they did not find this in testing, unless rushed out to beat the iPhone timing. Anode / cathode proximity breaches in battery production are not normally a random event, but a batch failure. Also not getting how they do not have batch control per device unit on a critical component for liability and trace-ability. Guessing going forward they will correct this.

 

[Kelly Kearns]

Well it might not have been an issue with all in a batch and doing spot checking might bit have caught it happening. Like I said, as I don't know the technical aspects of it, it seems like many people had no symptoms they noticed before it happened.

I think of Samsung handles this the right way and gets it taken care if quickly, it won't be a huge issue for them. The bad airbags have killed several and people are still driving around with them and not getting it corrected. Also the Toyota brake issue hasn't done Toyota in. As long as Samsung handles the entire recall in a good way, they can turn the Note 7 issue around. Now it probably won't sell as much as they expected, but it was selling more than they expected.

I'm still good with Samsung jumping on this and just replacing all of the phones. Sure they will lose some money over it, but how they handle it can work to their advantage.

Apple is still denying touch disease, that came about to stop bending, which they really didn't even acknowledge like they should have, if at all.

That hasn't hurt Apple at all. Samsung admitted a problem and is correcting it. To me that is much better than denying it and speaks volumes.

Oh and narrowing it down per unit.. This is just my opinion only now.. I think either it is more of a likelihood of it happening than they are telling or there are just some in each batch that have the issue and they can't narrow down how the problem came about so that is why they can't pinpoint it.

But that is just based on my thoughts, not anything reported.

 

[Bartone]

Note 7 Ban At Work

Anybody work at a place which has banned the Note 7?

 

[Nanope]

Re: Note 7 Ban At Work

Lol don't tell me Samsung is going to add the workplace ban to thier list of things apple can't do

 

[Jean Sagarese]

Just in from the Consumer Product Safety Commission says to shut down immediately and don't charge your phones could cause fires The Consumer Product Safety Commission issued the strong warning to all Note 7 users Friday, saying they should "power them down and stop charging or using the device."

For more information, go to CPSC: Samsung Galaxy Note 7 users should power down, stop using phone due to fire hazard | abc7ny.com

 

[rushmore]

Re: Note 7 Ban At Work

Perhaps my spending six years in the Marines has made me jaded in regards to the apparent hysteria with the device. Samsung would not have afforded any discretion in recall direction if it was as critical as the media (instigated by Gizomodo?) are asserting. It is almost like the media is willing mass disaster/hysteria.

 

[From A Buick 8]

Re: Note 7 Ban At Work

Perhaps my spending six years in the Marines has made me jaded in regards to the apparent hysteria with the device. Samsung would not have afforded any discretion in recall direction if it was as critical as the media (instigated by Gizomodo?) are asserting. It is almost like the media is willing mass disaster/hysteria.

Pretty much thought mass disaster/hysteria was the media's bread and butter.

 

[WatermelonSlim]

they gave us a watch and $25 gift card upon exchange. theres no way we are getting more

What's this about a $25 gift card? I signed up to be notified when the replacement devices are in (T-Mobile) and didn't see anything about a gift card.

Is this something they are going to "surprise" is with when we go to the store to make the exchange?

 

[pool_shark]

Re: Note 7 Ban At Work

The U.S. CPSC points to recent reports of Note 7 phones catching fire “while charging and during normal use,” and so the agency says that owners should power down their phones. The CPSC says that it’s working with Samsung to announce a formal recall of the Note 7

U.S. CPSC urges consumers to stop using Note 7 as it works with Samsung on formal recall - TmoNews