I also filed a complaint with the CPSC, I also contacted the CEO of VZW.
The CEO's office already contacted me to set up a call. We'll see what comes of that.
My local "clueless" SC said yesterday that they believe they have physical stock, but that it wasn't entered into the system as available inventory yet. I'll be calling them later today.
Just got back from SC. I got the only ATT n7 they received. Took about 2 hours because their system won't let me exchange. They had to return and re-upgrade. They let me keep all the accessories, they only wanted the box.
Sorry, didn't see this until just now. My location is Lincoln, NE; only called the store I bought mine at, there is a second location here that I called two days ago, and they said "any day now". The location that I called that had some, I only asked about AT&T, and they had gotten one, not sure what color. They said they got "some" in, so I'm assuming they got other carriers too. Now I'm hoping the AT&T one is still there when I get off work.
My local Sam's club finally got the new stock and I traded my phone In. Process was painless and I got a $25 gift card to Sam's Club for trading the phone back in.
This is particularily frustrating when I read today that half the defective Note 7 phones have been replaced already. I reread the Sept. 15 email from Samsung. It states that replacement devices will be available in the US at "most" retail locations no later than September 21, 2016. I guess Sam's Club is not one of the retailers in the "MOST" Club. When I called my local SC a half hour ago, I was told that it was to get a supply of replacement phones this Sunday, Sept. 25.
Time-wasting? Inconvenient? Frustrating? You bet! But, I love my Note 7 and remain hopeful that I will have a replacement before October. We wil see.....
Thank you for including your location; that is extra helpful information!Update: yesterday, Got a call from my Sam's club in Vacaville, CA that my new note 7 is here. But couldn't exchange it same day and had to schedule appointment to do it next day. Was able to exchange my loaner s7 for new note 7 today without issues. Me and my black Note 7 are reunited, I feel whole again!
A little update on my exchange. Called the same Sam's Club I called last night and was told they had some phones in, and one from AT&T, and they still had the AT&T phone, said it was probably sent to replace mine, because they didn't have many people get Note 7s on AT&T in the first place. They wanted to schedule a time to do the exchange, because they said it could take up to an hour, because they have to basically return my Note 7 and resell me the other one, like others have said. Didn't have any slots open tonight that would work for me, so I'm scheduled to go in tomorrow at Noon. Hopefully everything goes smooth, and I'm back to using a Note 7 tomorrow at this time.
If something goes wrong tomorrow, I'm filing a complaint with the CPSC and lighting a fire under someone to get me a phone. I've never had issues with AT&T in the past, and I've been pretty pissed with how they've handled it for me.
It's amazing how this one experience will not only make me never go to a Sam's club again (after getting the replacement note) but also actively dissuade others from joining Sam's club. All they have to do is provide us updates!