Sam's Club Note 7 Recall Thread

[Airmaxxx]

Wha?
That sucks!
I wonder if Samsung got the memo and is aware that they are replacing our phones directly.

My Sam's Club said I was good to go for an exchange when the new stock comes in.

 

[billykac]

I need to call my local SC...

 

[Maynard]

My Sam's Club is taking names for exchanges when new stock comes in. I am supposedly 2nd on the list. They don't really seem to have any idea when new stock will arrive though.

 

[billykac]

Called my local SC. I was told all of the stuff we already know, but specifically, that I can exchange my N7 for a new N7 at my SC when they get stock. When will they get stock? That's unknown right now.

I was not asked to get on a list, I wasn't told to work with VZW or Samsung for the exchange.
All good news for me, as I want another N7, and getting one via my local SC is convenient.

Back to waiting...

 

[debsawyer]

My club is waiting on exchange stock, but one of the employees said the recall was called off. I told her she received or was given the wrong information.

 

[billykac]

Deb,
Not surprised.
While I like taking advantage of great prices (sometimes) at Sam's Club, I find the staff is often lacking on a number of fronts.
We just need to wait for new stock.
When all of the distribution channels receive stock, we'll hear about it in the news and on forums like this, and we'll need to call our local SC's at that time to find out the specific day that they will be receiving theirs.

 

[Halloweenoreo]

I went to my sams club and the working was saying i jad to bring in the box all the cables and paperwork before i could exchange it when they get it in. Does that even sound right to anyone else?

 

[billykac]

I went to my sams club and the working was saying i jad to bring in the box all the cables and paperwork before i could exchange it when they get it in. Does that even sound right to anyone else?

No.
I'd be very surprised if Samsungs wants all of the loose-ends, incuding boxes, back in their court. I'd say it's more likely that they want the device back, and they'll give you a new one. Plain simple.

 

[ecfritts]

I returned my N7 last weekend. It took me 3.5 hours to complete the return because I kept getting the "We can only do this", "We will have to call and see what we can do" responses. I was very patient, and courteous to the lady and the phone counter and the store manager once he became involved. They didn't really know what to do, we probably know more about this whole process than they do. They ended up calling a regional manager for the electronics or cell phones and at that point I had no other issues returning the phone and keeping the $150 gift card I received for buying the N7. I re activated my iPhone 6+and told them to call me when the new stock of N7's arrived.
I don't think they can deny anyone for having a cracked screen (who's to say the screen didn't crack because your phone overheated). If they try to deny any request (exchanging the phone for another phone, return it for a refund or just returning it to wait for another one) I would ask they call a regional manager or higher. This issue is between Samsung, the carries and Sam's....they need to sort it out.

 

[newvances70]

I was lucky to find a Note 7 on my way to my parents house 2 hours away at a SC when they were released. My local Sams did not have one that wasn't spoken for. Today I stopped by the local SC (Sams) and they said they could not do an exchange since I originally purchased the phone at another store. I was told that Sam's club Cell Phone department is 3rd party and is not networked. It don's allow for returns unless to the original store that it was purchased from.

Has anyone else experience this?

 

[ecfritts]

No, sorry. I returned mine to the local store where I bought it.

 

[SpaceJamzz]

Went to my local's sam's tonite to exchange it for a 7 Edge but their system was down. Have to go back tomorrow.

Can we exchange this at an ATT store or does it have to be Sam's?

 

[Noeone415]

I sae a few pages back that someone exchanged at a att store..

 

[dyingDECOY]

This is the response I just got from Sam's about the recall:

"We have been made aware of the problem and we are working with the supplier for further direction. We are going to forward your concern to the appropriate merchandising team for further review. We will reach out to you with any applicable update. We appreciate your patience. Thanks!"

Not what I expected..

I called my local Sam's Club and the only thing I got out of them was the same. What really sucks is that I got the Gear VR 2.0 model for it. The exchange option won't allow use thus I end up with a $100 paperweight until they fix the issue....if they do that is.

 

[dyingDECOY]

I had read somewhere that they were going to replace all the pre-ordered ones first before they were going to be shipping out the newer corrected models. You may not want to wait.

 

[dyingDECOY]

Yes. All carriers including Samsung directly have stated that they will accept the exchange even if the phone was damaged. No cost to you.

 

[billykac]

I called Samsung this AM given the new Fed involvement and after 20 minutes on hold, I hung up.

I call VZW and they now say the opposite from my last call to them earlier this week: they will take back my SC-purchased N7, provide a loaner and then replace once stock arrives. Corporate stores only.

Now, I need to make the decision:
- Hold onto my N7 until the new ones are available
- Go get a loaner, which will be a Samsung J3V

I plan to call my local VZW corporate store to see if they say the same thing as the VZW phone rep.

 

[SpaceJamzz]

I just exchanged my Note 7 that I bought at Sam's on launch day at an AT&T retail store this morning...no hassles at all and I got a S7 Edge as my 'loaner'...

Was a little worried that they might try to stick me with a J series loaner but it never came up....

 

[EFAHEY]

you're lucky.
i went to ATT store yesterday and they said I have to go to Sams club to get that exchange processed since i originally purchased it there even though i chatted with ATT online and they told me it was ok to go the ATT store?

 

[SpaceJamzz]

you're lucky.
i went to ATT store yesterday and they said I have to go to Sams club to get that exchange processed since i originally purchased it there even though i chatted with ATT online and they told me it was ok to go the ATT store?

I overhead the rep I was working with talking to the manager and they processed my exchange as an online order or something along those lines. When he saw my contract paper work (which had the Authorized AT&T seller logo on it), he said exchanging it won't be a problem...It did take about 45 minutes from the time I walked in (right when they opened) until I walked out the door though)...They had to call someone to reset my contract after the Note 7 was returned in the system since it still showed the Next program was still active even though he just 'paid it off' on the system. That took the longest to resolve...