Coolbreeze78, I wonder what happened to, "somebody else will be handling this now". I got all elated over that statement last week thinking we were heading in a right direction. Seems the same people are still handling this??
I could swear I just got off the phone with the SAME guy I argued with last time . . . lol. I just got another email telling me about their NEW department and the new number. I don't know why I even bother any more, but I thought it might be fun to try again. Guess what, someone will be in contact with me within a week with instructions! Hahahahahaha... SAME EXACT story, and I swear it was the same guy. Absolutely nothing new. This was 10 minutes ago.
So, I asked if I could BUY another one so I could at least have a "safe" one to use while I wait for them to take back my exploding edition. NOPE! We are not yet selling new Note 7's. Check back in a couple of days.
I just need a Note 7 I can buy outright, without activation, and move my SIM over. Verizon has them, but "We can't sell you one without activation" .
My phone is on a business account and the only way to use my phone of choice is to buy it and insert my SIM. It's one of the reasons I ordered direct from Samsung.com in the first place.