T-Mobile Note 7 Recall Thread

[Victor Hernandez Jr]

I called 3 stores today and the store in town told me to call back in a hour or 2 so thats what i'll do. Hopefully i can reterieve my Coral Blue today. Anybody else have success stories?

over here in New York supposedly there's a tmobile store holding me a coral blue for pickup tomorrow

 

[msm0511]

I've been with Verizon, AT&T and T-Mobile, and T-Mobile by far has the worst customer experience. The people they hire are those that Walmart rejected. It's awful, and no one has a clue as to what's going on. It's pretty sad when I walk into a store or talk to a rep on the phone and know more than they do. I never had a problem with AT&T, but I decided to leave to save a few bucks on my bill, but maybe the savings weren't worth the aggravation of dealing with idiots. And the T-Force people annoy me even more. I get tired of hearing how "awesome" I am or how "awesome" a phone is. Legere is a loud-mouth, pompous d-bag, and he can enjoy his slow-cooker Sundays.

I'll agree with you on AT&T. I've had them since 2008, and sure there were some small headaches but nothing like this where you've got so many employees saying different things. I switched to T-Mo when the Note 7 went on preorder to lower my monthly bill, but I'm unsure if it was really worth it.

I do get that this is a new situation with a world wide recall, but it seems that it could've been handled better. Maybe is Samsung's fault, maybe it's T-Mo's. All I know is this has been super annoying.

 

[Nilo7]

Great and love the name #GoBlue!!!

Your original post is far back, but I called a couple Rockville stores and they said Thursday or Friday, whereas yesterday they said Tuesday or Wednesday.

 

[boltsbearsjosh]

The Att thread is full of people saying the att stores have them in now. Lol. The jokes on us, guys.

 

[besweeet]

Via https://www.reddit.com/r/GalaxyNote7/comments/53n9sm/news_just_called_tmobile_and_they_will_ship/, people are calling T-Mobile to have them mailed a Note 7 replacement for delivery to homes or stores within 1-2 days.

 

[TheDonJ77]

Your original post is far back, but I called a couple Rockville stores and they said Thursday or Friday, whereas yesterday they said Tuesday or Wednesday.

Thanks, I'm going into work at 2, I'm gonna swing by a few stores to see wassup

 

[jamesrick80]

Just placed my order over the phone...they are doing it as a warranty exchange and shipping it out next day delivery to your closest tmobile store.....call the 1844 number and you have to get the same color you had last

 

[Victor Hernandez Jr]

Via https://www.reddit.com/r/GalaxyNote7/comments/53n9sm/news_just_called_tmobile_and_they_will_ship/, people are calling T-Mobile to have them mailed a Note 7 replacement for delivery to homes or stores within 1-2 days.

I'm actually on hold right now with T-Mobile if this is successful and this is true I'll post

 

[atlas9171]

Anyone taking any bets on if they charge the $20 fee if we have to go into the store to make the exchange?

 

[jamesrick80]

Also just received a text message stating my exchange order is being processed....

 

[Victor Hernandez Jr]

Just placed my order over the phone...they are doing it as a warranty exchange and shipping it out next day delivery to your closest tmobile store.....call the 1844 number and you have to get the same color you had last

What's the full number?

 

[jamesrick80]

Here is the email sent after calling the 1844 number

 

[jamesrick80]

What's the full number?

18442759309

 

[msm0511]

I just got off the phone with the 844 number. He tried to place the order, but it wouldn't process it. He said I'd have to wait until I got the text/email about replacements being available and call back.

 

[Victor Hernandez Jr]

18442759309

Just got off the phone with somebody they told me they have no Replacements available and they will call me back in 72 hours I do not know what's going on this is getting so frustrating

 

[jamesrick80]

Just got off the phone with somebody they told me they have no Replacements available and they will call me back in 72 hours I do not know what's going on this is getting so frustrating

Wow I just sent you proof...they didn't say that to me

 

[besweeet]

If you were to order for in-store pickup, how would you pay for it? Over the phone or during pickup?

 

[jamesrick80]

Even if my device is not here tomorrow ...still going to a different tmobile store and trying to get a replacement lol...I really wanted blue but they said I have to keep black so we will see how tomorrow goes with this next day shipment and everything

 

[jamesrick80]

If you were to order for in-store pickup, how would you pay for it? Over the phone or during pickup?

There is no paying..it's a warranty exchange from what the rep told me

 

[besweeet]

There is no paying..it's a warranty exchange from what the rep told me

For me, I returned my original Note 7, and didn't get a loaner, so as far as T-Mobile is concerned, I'm probably a new sale.